Project Manager / Change Manager

ANITRICE S. HOOD

Email: ************@*****.*** www.linkedin.com/in/anitriceh 404-***-**** Atlanta, GA Based PRINCIPAL CONSULTANT PROJECT/CHANGE MANAGEMENT

Ambassador for change execution with more than 15+ years managing large-scale, global projects to include process improvements, merger integrations, and emerging technical solutions while ensuring voice of the customer and employee expectations are met. Adept at leading people, process, and technology solutions via solid project management methodologies. Effective at enabling awareness and adoption of new technologies and/or processes by encouraging leadership alignment, understanding organizational impacts, and developing appropriate interventions to minimize business disruption. Organizes and leads cross functional virtual teams via strong communication and delivery skills. SUMMARY OF QUALIFICATIONS

Six Sigma Greenbelt Certified

SDLC (Agile, Waterfall, PMP, and Lean Methodologies)

Proven ability to lead, influence & coach others

Regulatory, Compliance, Infrastructure, Data Governance

Clarity, PPRT, SharePoint, Nexus

Technology, People/Process Execution

Client Assessments and Presentations

Mergers / Acquisitions / Transition Programs

Quality Assurance, Testing, Implementation

Assessment and Analysis

PROFESSIONAL EXPERIENCE

NTT DATA (FRMLY CARLISLE & GALLAGHER CONSULTING GROUP), CHARLOTTE NC 01/2014 – 06/2016 Principal Consultant (Project / Change Management, Execution) Strategic Project Manager for various Top 4 US and Global Banks providing project management, executive reporting, and issues management to achieve contract commitments. Led large scale, global projects using established management routines and facilitating cross-functional discussions to redesign processes to align with client needs. Selective Achievements:

• Collaborated with client partners to ensure the timely engagement of project related tasks and activities. Identified opportunities for efficiency while providing process improvement and leadership skills to develop and implement solutions.

• Mobilized project teams, monitored workloads, to ensure completion of activities while meeting client expectations.

• Provided project management and end-to-end change execution in the mortgage space to satisfy an enterprise-wide DOJ regulatory mandate. Conducted process assessment and redesign for process pain points.

• Developed strategic plans for implementing regulatory changes resulting from the mortgage crisis.

• Leveraged strategic alliances to achieve project results via cross-functional collaboration with lines of business, stakeholders, and other key project resources.

• Executed software integration via full SDLC and assisted with reengineering of change process and management requests. BANK OF AMERICA, ATLANTA GA 01/2006 – 11/2013

Vice President (Project / Change Management Consultant) Managed full end-to-end project lifecycle for technology projects, business transition and process improvement initiatives across various lines of businesses via scope development, requirements and design definition, cost allocations, task management, communication, risk/issues management, testing and execution. Utilized Agile and Waterfall methodologies to ensure timely delivery of tasks in support of short/long-term strategic objectives to improve quality and/or efficiency of business processes, or enable advanced technological developments. Selective Achievements:

• Led the development of policies and procedures for implementing changes to production IT environment, including risk analysis/mitigation, technical documentation, communication plans, implementation, and back-out plan

• Consulted with Senior Change Leadership to establish an in-house, standardized change management practice which was adopted by the Project Management Office (PMO).

• Designed the leadership alignment and organizational readiness approach for the successful implementation of a key technology replacement which impacted over 2000 internal associates.

• Partnered with IT team to ensure proper translation of business requirements into software changes.

• Led the conversion of the Corporate Services US SAP platform to the target Global SAP platform for Corporate Accounts Payable functions and processes. Successfully converted 500K+ internal/external vendor accounts to the target SAP format while deploying SAP functionality for Accounts Payable, Fixed Assets, and Ariba Integration.

• Project Manager chosen for 4 projects ($5M) under the $300MM program fulfilling the bank’s long-time strategic goal of coast-to-coast banking via implementing a single, nationwide banking system.

• Successfully led the build-out and decommissioning of customer statements to the internal Bank of America Statements Center of Excellence under the Merrill Lynch / BOA Transition.

• Selected from a pool of peers for confidential, high-impact, high risk efforts due to proven ability to generate results; one initiative reduced internal fraud.

2 P a g e - A n i t r i c e H o o d

DELEEUW ASSOCIATES INC, (Consulting Firm), WAYNE NJ 09/2003 – 12/2005 Management Consultant, Project Manager

Managed and supported complex, small-to-large scale projects for a Fortune 500 Financial Institution. Balanced stakeholders, managed business changes, while ensuring new program benefits were obtained. Monitored Key Performance Indicators crossing multiple business functions. Aligned to the clients Enterprise Change Management System (ECMS) Waterfall methodology to effectively manage technology and people/process projects. Selective Achievements:

• Received two awards from the client for “outstanding performance” and displaying the client’s core values.

• Identified by the client as having exceptional interpersonal, analytical, and organizational skills with a ‘get the job done’ approach.

• Technology and Process Conversion: Oregon to Client’s Enterprise Standards (Testing/Implementation Lead)

Flawlessly executed a 7-week phased General Ledger Form rollout to approximately 90 banking centers in Oregon and operation units across the country with zero impacts to associates and/or customers.

Managed User Acceptance Testing (UAT) including daily meeting facilitation and defect resolution, test script development and data conditioning, management reporting and sign-off.

Developed and managed project status reports to ensure senior management, stakeholders and other project participants were fully aware of project status.

BANK OF AMERICA, ATLANTA GA 09/1996 – 09/2003

AVP, Operations Analyst

Provided centralized communications, procedures and management reporting metrics and reports. Key member of the leadership team identified to spearhead the department’s Associate Mentoring Program. Successfully managed and implemented conversion of General Ledger (GL) tickets to Chicago support center associates and Private Bank units with minimal impact to customers. Demonstrated disciplined facilitation skills during weekly cross-functional workgroup meetings. Partnered with cross-functional business partners and teams to ensure awareness and timely engagement of key tasks, dependencies, and employee readiness to include Vendor Management, Information Security, Risk, Compliance, Legal, PMO, Training and Communication. Selective Achievements:

• Provided risk analysis on major implementation and “pushed back” when risk levels were exceeded.

• Recognized for meeting facilitation skills and the ability to track to resolutions.

• Consistently and quickly built credibility, established rapport and maintained communication with stakeholders at all levels, including external vendors and contractors.

• Mentoring Champion providing associates the opportunity to achieve professional growth through volunteer role as mentor of 6 while overseeing the success of 38 mentoring relationships. ATLANTA COMMITTEE FOR THE OLYMPIC GAMES, (ACOG), Atlanta GA 03/1995 – 05/1996 Consultant, Venue Management

Participated in the planning and development of venue and resource management for the 1996 Atlanta Olympic Games. Developed and maintained deliverables critical to monitoring and tracking event volunteers. UNITED STATES AIR FORCE, GOODFELLOW AFB TX 06/1992 – 03/1995 Airman 1st Class

Managed the flow, distribution, life cycle and disposal of communications and information integral to the day-to-day operations of the Missile detection installation. Coordinated and distributed information and data both top secret and general in nature. Created manuals, supported the installation's Security Police department, stored and disposed of high-level documents. Processed incoming military personnel and contributed to the installation's human resources department. EDUCATION/TRAINING

M.A. Organizational Leadership, Gonzaga School of Professional Studies Six Sigma Green Belt, Bank of America

B.S Business Management, University of Phoenix

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