Customer Service Manager
Resume:
Memphis, TN *****
**************@*****.***
Jessica Mason
OBJECTIVE
To obtain a full-time position as a customer service representative for your company, where I can use my skills and knowledge to excel and meet the needs of the company. To gain a stable position with a growing company were there’s place for advancement.
SKILLS & ABILITIES
3 years in Customer Service Skills; Proven track record of efficiency in providing clerical support to a busy office. Ability to influence leaders and peers. Customer service orientation and conflict resolution skills. Greet customers/vistors with a welcoming smile and able to perform a transaction whilst assisting customers. Basic skills of balancing cash items, familiar with overage and shortage reports in a busy office setting. Good knowledge of relevant computer applications. Ability to adapt, learn and perform work in a fast-paced environment. Strong organizational and planning skills, excellent time management skills used in scheduling activities and completing multiple tasks in time. I’m a self- motivated worker with the willingness to learn. Basic computer skills; CRM software, Microsoft Office, Microsoft Excel, Outlook, and typing 35 wpm.
EXPERIENCES
[CONTACT CENTER BANKING PROFESSIONAL, REGIONS FINANCIAL CORPORATION]
FINANCE, CORDOVA, TN
[FEBRUARY 2016-MAY 2016]
Work in a high call volume inbound call center using my professional telephone etiquette, to meet the needs of the customers. Attaining aggressive sales goals by turning phone inquires into sales opportunties, crossing selling a full range of bank products and services to meet the needs of our clients. Use effective sales and telephone techniques to solidify and build a solid client relationship.
[CSR, CHECK INTO CASH]
FINANCE, MEMPHIS, TN
[June 2015- FEBRUARY 2016]
Worked in a very competive market of finance where we open loans for qualifying customers. Greet customers giving them professional customer service, handle cash of over $3000, collect over due payments, and helped with opening and closing of business. Responsibe for developing and maintain strong customer relationships. Assessing customers needs and selling the appropiate product to satisify the needs of each individual.
AUDITOR, TECHNICOLOR]
DISTRIBUTION CENTER, MEMPHIS, TN
[July 2013 – March 2015]
Orchestrated moves and storage of goods in the warehouse. When orders came in, I located them through the JBA system and check it by invoices to make sure the count were correct and if there were any damages. If not, I had it sent to its designated area for that demand? By doing so, kept the company inventory control system accurate by doing daily reports.
[SALES REPRESENTATIVE, DIRECTBUY]
OUTBOUND CALL CENTER, BARTLETT, TN
[July 2011-July 2013]
Followed scripts, assisting customers with their needs giving them in-depth knowledge about the company, with hopes of them joining the company. I also updated customer information, scheduled appointment for walk through, and did callbacks towards end of shift. Maintained expectations of my manager by following the guidelines, policies, and procedures of the company.
[RECEPTIONIST, TABOR ORTHOPEDICS]
MEDICAL CLINIC, MEMPHIS, TN
[April 2009 – July 2011]
Assist patients, verify insurance, collect and post payments, administrative support, and other tasks as assigned. Provided support to scheduling, front desk, medical records, and referrals as required. Assigned Lead Scanner overseeing the conversion from paper chart to EHR by designing and implementing the policies, procedure and failed safes.
[TAX CONSULTANT, ABC TAXES & ACCOUNTING]
TAX OFFICE, MEMPHIS, TN
[December 2008 – April 2009]
Prepared taxes for individual and commercial businesses, greet customers, data entry, filing, and answered multi-lined telephone. Tracked delinquent tax payer account and assist taxpayer with tax problems and/or unique situations. Determined accurate tax liabilities for taxpayers. Explained tax regulations and requirements to taxpayers. Familiar with many different tax preparation forms and data entry. Achieved deadlines for tax preparations. Used clerical skills to perform duties above and familiar with computer applications. Communicated with diverse groups of customers with abusive language and behaviors but still completed all tasks.
[ASSEMBLY WORKER, JABIL CIRCUIT]
DISTRUBTION CENTER, MEMPHIS, TN
June 2007 – December 2008]
Worked in a fast pace setting repairing and testing product before shipping. Perform production duties; manual lifting, packaging, taping, labeling and sorting HP printers, in a production setting. Putting together printers and computer parts using hand-held tools such as power drills and screwdrivers. Ensuring orders were completed and being shipped out in a timely manner.
EDUCATION
HIGH-TECH INSTITUTE, MEDICAL BILLING & CODING
BARTLETT, TN, DIPLOMA 3.33 GPA
SIMMONS HIGH SCHOOL, ACADEMICS
HOLLANDALE, MS DIPLOMA 2.38 GPA
COMMUNICATION
Interpersonal Skills, Exceptional Customer Service Skills, Problem Solving, and Excellent Communication Skills.
LEADERSHIP
Natural leader
REFERENCES
Andrew Williams
[Supervisor, US Army Corps Engineers]
Lorenzo CarMichael
[Manager, Direct Buy]
Hosea Lark
[Administrator Assistant, US Army Corps Engineers]
Katrina Bullock
[Assistant Manager, Check into Cash]
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