Customer Service Management

MANEET SINGH RAI

** *********** ********, ********, ** L6T 3J5

+1-647-***-**** *******.***@*****.***

https://ca.linkedin.com/in/maneetsinghrai

EXPERIENCE

TMS Lighting Inc.–Brampton–Canada (05/2016–Present)

Project Analyst - Managed project to set-up a new team/office overseas that included hiring employees, owning project tasks and managing vendor relationships. Responsible for conducting bank reconciliation and filing HST returns for TMS lighting Inc. and its subsidiaries

Accomplishments

Liaised with vendors overseas to procure equipment and software that reduced procurement cost by 15%

Designed and implemented an inventory management system to improvise SKU rationalization

Effectively managed the transition from excel based system to SAP based Sage BusinessVision

XL Dynamics Pt. Ltd.– India (affiliate of Sun West Mortgage Co Inc. USA) (04/2014–04/2016)

Mortgage processor/Junior underwriter-Managed refinance and purchase loans for large US mortgage brokers and retail borrowers. Assisting underwriters in analyzing mortgage applications. Diligently reviewed documentation steps involved in the mortgage adjudication part of credit approval. Ensured documentation received on loans adhered to lender, investor and mortgage insurer guidelines and established credit policies

Accomplishments

Minimized the time period between loan approvals and closing by getting various requirements fulfilled from mortgage brokers, borrowers and third party vendors, thereby reducing the turnaround time from an average of 20 days to 15 days

Consistently exceeded targets and closing an average of $20 million in mortgage deals monthly

Designed and implemented the process of “follow-up date” that led to improved communication with the clients

Closed 90 loans as compared to an average individual performance of 50 loans on monthly basis, due to excellent customer service provided

EDUCATION

Investment Funds in Canada (IFIC) (2016) Canadian Securities Institute®

Master of Business Administration- Finance (Post Graduate Diploma in Management) (2012-14)

Institute of Management Technology, Nagpur, India

Bachelor of Commerce – Accounting (Honours) (2008-11)

Panjab University, Chandigarh

VOLUNTEER EXPERIENCE

DAV Public School (India) (03/2005-06/2008)

Represented the school to supply free food to homeless people in various parts of Ludhiana, India

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