Customer Service Manager
Resume:
General Manager General & Flooring Contractor Entrepreneur
VALUE OFFERED
Years of experience as a general manager, with a logical proactive approach toward issues, believes leadership by example, and team building. Using the method of instruction and training approach to improve company performance. With the final result of customer satisfaction.
WORK EXPERI ENCE
America Construction and Flooring General Manager/ Owner 02/15 – Present Managed all the company’s issues, from marketing/ sale concepts, coordinating the sales online and in home sales. Implemented a new marketing/sales approach educating the customer of their value points of their product, expectation of the installation process, and final walk, and survey. .Facilitating the customer from conception to completion of the project, from estimating sales, product ordering, scheduling, and project management ensuring customer satisfaction. USIG (Home Depot Service Provider, Southern Ca ) General Manager 10/14 - 01/15 Managed day to day facility operations. Scheduled customer installations and field personnel in a timely manner. Maintained working relationships with Home Depot stores and customer relations and satisfaction utilizing CRM (Customer Relationship Management) software. Conducted on-site inspections and used dispute resolution techniques to ensure quality and customer service. Additionally provided industry and California installation guidelines and product knowledge training to the Home depot personnel. Directly responsible for hiring all staff for the facility, and training. Additionally was tasked with the training of General managers, Project Coordinators, and Customer Care Specialist. For the northern California territories. Directly responsible for maintain warehouse operations. This included weekly, quarterly and yearly inventories, and ordering of stock. Maintained and conducted training of the MSDS, forklift and warehouse safety procedures. Reported inventory balances and cycle counts in WMS (Warehouse Management System) systems. Managed all AR's and directly responsible for P&L statements.
Monarch Flooring General Manager/Owner 01/03 -11/14 A self-starter opening a flooring store. Building the business from a start up into a well know reputation store, known for its customer service and quality installation. The business has earned a following of loyal customers. Supervised all facets of the business, from marketing, estimates, in home sales, product ordering, installations, accounting, and customer satisfaction.
WilliamBorunda
43167 Lorraine Ct,
Lancaster CA 93534
******@*****.***
S K I L LS
General Manager
Hiring & Training
Operational
Customer
Management (CRM
software)
Customer resolution
Warehouse
operations
Safety training
(Forklift, MSDS,
installation)
Strong computer
Skills
Military (USN)
Sales Experience
Quality Control &
product Inspection
General Contractor
Gen –B
Flooring Contractor
C-15
Estimator experience
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