Customer Service Data Entry
Resume:
Tiger Escobar
********@**********.***
WAREHOUSE/PRODUCTION PROFESSIONAL
Warehouse Supervisor chosen multiple times by management to perform Corporate Training at numerous other facilities, evaluating their employees and procedures, in order to recommend solutions to better the overall performance and production times.
EDUCATION/CERTIFICATIONS
Fontana High School – Class of 1994
US Citizen - Born in Hollywood, CA
OSHA Forklift – Powered Industrial Truck Operator’s License for SITDOWN forklift with NO RESTRICTIONS
STRONG POINTS
Traveled to the Atlanta facility twice to correct workflow issues.
Traveled to the Charlotte facility twice to implement new procedures and increase productivity.
Created a step-by-step manual, still used within the Memphis facility, for shipping orders and working all printer and manifesting issues.
Excellent attention to detail - low percentage of errors vs. number of orders pulled and filled.
Ability to think quickly and solve problems - called upon to fix problems, from failing machinery to computer issues.
EXPERIENCE
3/2004 – 8/2016
Pharmerica Corporation (previously Vencore, Vencare and Kindred Pharmaceuticals) Memphis, TN
Supervisor
Supervised Technicians in a pick-pack-ship/warehouse environment, including managing schedules and performance reviews, as well as, assisting in hiring processes and decisions. Managed duties of 1-20 employees. Created schedule for employees and ensured proper staffing levels to maintain production. Provided yearly performance evaluations of back-house Technicians. Oversaw corporate buy-ins.
Traveled to other facilities to provide training and advised them in operations and productivity improvements.
Directed work flow and production in the daily distribution of prescription drugs. Results included reduced inventory, eliminated overtime and increased productivity.
Managed 3PL shipments and inventory transfers.
Ensured facility and narcotics room meet DEA, TN State Board of Pharmacy and OSHA regulations.
Learned all aspects of the facility and filled in for any position that was empty and helped with any position that was short-staffed, including purchasing and data entry.
Directed purchasing to maintain corporate standards at a 7-10 day inventory level. Oversaw removal and destruction of expired medications and managed monthly inventory.
Repaired and maintained equipment and troubleshoot pharmacy problems, from computers to operation.
Completed onsite audits of drugs and active prescriptions in client businesses, including recommendations for improvement in their facility. Dealt with client issues, advised on solutions and implemented new procedures.
Trained employees, from Pharmacists to Technicians, in AS400, Docutrack or other WMS systems and operating procedures. Trained new employees in customer service, proper order entry, proper filling technique and proper shipping and receiving.
Helped to conceive, establish and oversee Pharmacy Internship Program. Dealt with correspondents from 4 pharmacy certification schools and delegated duties for student interns on a day to day basis. Evaluated performance of interns and assess each a grade to report back to the school. Trained students on drug information, using equipment (sealers, scanners, AS400, prepacking machines) and proper pharmacy operations.
9/2002 – 3/2004
Ruby Tuesdays Memphis, TN
Bar Manager
Oversaw purchasing of all bar needs including liquor, supplies and required materials for maintenance of bar taps.
Decreased loss and created a profit behind the bar and scheduled Bartenders for shifts based upon projected business.
4 Star Trainer – trained new hires on how to use macros and in proper procedures in customer service.
6/1999 – 11/2002 Mobile, AL/Memphis, TN
Vencore (later became Vencare, Kindred Pharmaceuticals and Pharmerica Corp)
Pharmacy Technician
Placed orders for medications to fill pharmacy needs.
Entered and filled orders, from tablets to IV orders.
Pre-packaged medications for faster dispensing.
Handled shipping and receiving of packaged medications.
Participated in quarterly inventory.
6/1998 – 6/1999 Mobile, AL
Walley Electric
Journeyman Electrician
Installed electrical wiring within Industrial and Residential properties.
Mounted new receptacles, switches, fixtures and breaker boxes.
Within 1 month of employment worked unsupervised, using company vehicle.
Trusted with use of company accounts to obtain the necessary materials to complete jobs.
Ensured that all work met OSHA and State and Federal building code requirements upon inspection.
10/1995 – 5/1998 Clarksdale, MS
Delta Mobile Homes
Warehouse Supervisor
Promoted to Department Supervisor after 6 months; held position until plant closed in 1998.
Oversaw roof construction, ceiling finishing room and roof placement.
Provided supervision for 20+ employees. Kept labor hours and department costs to company standards.
Maintained equipment, ordered material and regulated work flow.
Supervised quarterly inventory.
Operated forklift. (held certification until 1999 with Hazmat)
Ensured all OSHA and building codes were met.
7/1994 – 8/1995 Helena, AR
BPS – Bartlow Packaging Service
Lead Forklift Driver
Certified Forklift Driver with Hazmat License.
Shipped and received farm chemicals.
Packaged chemicals on production line up to and over company standards.
Contact this candidate