Customer Service Data Entry

Brittany James

***** ******** ***** *******, ** *7083 480-***-**** *********@*****.***

Career Summary

Experienced Manager in a clinical lab setting, including multiple years of experience in customer service, data entry, and managing a team of up to 20 direct reports in a fast paced and high volume environment.

Areas of Expertise: Data Entry (101 WPM), Customer Service, Human Resources, Management, Quality Assurance, and Quality Control.

Education

BACHERLORS OF SCIENCE 02/2015 GRAND CANYON UNIVERSITY

Major: Health Science with an emphasis in Professional Development and Patient Care

GPA: 3.0

MASTERS DEGREE 10/2017 GRAND CANYON UNIVERSITY

Major: Business Administration with an emphasis in Strategic Human Resources Management.

GPA: 4.0

Experience

OFFICE MANAGER LOGIX DIAGNOSTIC LAB FEBRUARY 2016- PRESENT

Manage up to 5 employees and their production, system administrator for Laboratory Information System (LIS) Orchard Harvest, develop department goals, objectives, and policy and procedures, assist the HR manager with implementing personnel policies for the employee handbook, ordering, reviewing, and approving purchases for payment, recruit exempt and nonexempt personnel, conduct new-employee orientation and benefit explanation, compile and update employee records (electronic and hard copies), coordinate and administrative HR projects, assist in payroll preparation, maintain confidential personnel files, maintain office operations and efficiency, designing filing systems electronically, delegate responsibilities and generate/improve new workflows to prevent demographic and billing errors, create incident reports and investigate incidents to resolve and prevent future errors from occurring, enforce and follow up on corrective actions, manage inventory for supplies, coordinate meetings with vendors and approve new products, diagnose problems with network and computers, mailing samples kits to prospective clients and marketers in a timely manner, operate in a fast pace high volume environment, competent in entering prescription drugs and billing information, construct Standard Operating Procedures (SOP), compliant with HIPPA and OSHA guidelines, completed documentation for annual audits by CLIA and CAP, work closely with Quality Assurance to create QA/QI program, and utilize Microsoft Office for multiple projects.

DATA ENTRY/FINAL REPORTING MANAGER COMPANION DX REFERENCE LAB FEBRUARY 2014- FEBRUARY 2016

Oversee up to 20 employees and their production, delegate responsibilities and generate new workflows to prevent demographic and billing errors, create incident reports and investigate incidents to resolve and prevent future errors from occurring, enforce and follow up on corrective actions, operate the Laboratory Information Management system (LIMS/LIS) and translate information into LIMS, conduct monthly meetings and trainings, budget and create cost analysis for mailing, coordinate meetings with vendors and approve new products, diagnose problems with printers, mailing equipment and LIMS and establish new protocols, order mailing, printer, and office supplies, predict upcoming volume, staff and supplies needed, operate in a fast pace high volume environment, competent in entering prescription drugs and billing information, construct Standard Operating Procedures (SOP), review resumes and conduct interviews, compliant with HIPPA and OSHA guidelines, completed documentation for annual audits by CLIA and CAP, slashed mailing costs by 40% researching alternative solutions while maintaining the quality of services, and utilize Microsoft Office for multiple projects.

TEMPORARY DATA ENTRY ASSOCIATE CLAYTON SERVICES JUNE 2013 – SEPTEMBER 2013

Publish certifications of insurance and distributing them to clients and insured parties, organize data in Microsoft Office programs such as Excel, perform heavy data entry, operate fax and scanner daily, and improve wording for certificates and evaluate data.

SENIOR INTERVENTION TECHNICIAN EXPRESS SCRIPTS AUGUST 2012 – MAY 2013

Generate all new and refill prescriptions for clients, verify eligibility, evaluate guidelines for all prescriptions based on state regulations, screen prescriptions for quality standards, maintain productivity, document correspondence and follow up, prepare audit sheets and provide feedback to supervisor, report incomplete or rejected prescriptions to the appropriate department for resolution and monitor the status in the system.

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