Tesing Analyst

GENESIS P. GRUNDY

*** ******** ***** #***

Bedford, Ohio 44146

[C] 330-***-****

[H] 440-***-****

*************@*****.***

SUMMARY

IT Testing Analyst with excellent interpersonal, organizational, and problem solving skills. Professional, driven to consistently exceed expectations and to learn new processes and systems quickly. Experience includes:

● IT Systems Testing

● Medical Insurance Claims

P roperty Management

C ustomer Service

R eceptionist

T ransaction Processing

M arket Research

D ata Base Management

Q uality Control

P roject Management

C all Center/Sales Support

T raining

EXPERIENCE

AMTRUST FINANCIAL SERVICES Cleveland, OH

5/2014 to Present

Testing Analyst

Handles all aspects of system testing which includes but is not limited to compliance testing, system testing for quotes, rating algorithms, policy issuance, statistical coding, system change requests, new products, system correction, print and policy output, billing issues and any other issue that may need to be tested and implemented.

● Reviews issues and determines test criteria and expected outcome, creates test plans to review input and output to ensure accuracy of update.

● Manually rates lines of business, property, general liability, ISO, umbrella, business owner’s policies.

● Enter test cases, quotes, and policy information into the user test policy processing system for all lines of business based on issue description.

● Establish test criteria from circular updates and/or company documentation.

● Verifies that the production system is accurate by completing a review of loss cost changes in CPP Live after CPP Live production push.

● Understands how various systems work and how entry is to be processed to obtain the expected result.

● Consistently produces work that is accurate and processed within desired time frames.

● Makes recommendations for improving workflow, correcting system problems, and reducing expense.

● Provides regular status reports to manager and users regarding projects, meetings or written reports.

● Prepares and maintains test plans and project plans.

● Establishes reports for tracking purposes and management controls.

● Updates issue logs and participates in issue tracking meetings. MEDICAL MUTUAL Cleveland, OH

8/2012 8/2013

Claims Associate

● Understands how to read and interpret EOB’s and use tools to verify insurance information to handle personal claims. Processed claims from receipt to completion.

● Used knowledge of automated adjudication systems and other information systems.

● Proficient in medical terminology and coding

● Keying proficiency through computer based training (CBT) courses

● Working knowledge of claim benefit applications, claim examination processes, policies and procedures, membership and other pertinent applications.

● Working knowledge of specialized claim types or specialty processes, i.e., coordination of benefits, institutional, professional, prescription drug, vision, Medicare, dental and other.

● Researched and accurately resolved pends according to documented procedures. CBRE/DUKE REALTY Independence, OH

11/2010 5/2012

Real Estate Services Assistant/Receptionist

● Office support for two commercial real estate offices.

● Answers, screens and directs incoming calls. Assists with tenant customer service.

● Distributed incoming U.S. mail and faxes to the appropriate individuals.

● Enhanced customer service experience as the first line of contact for internal/external clients by consistently displaying professionalism and hospitality.

● Enter work orders via email/Angus system to be dispatched to engineers.

● Booked conference room reservations for all office properties and send confirmation to tenant via email/fax.

● Email all requests for tenant’s requesting additional conference room amenities.

● Manage inventory control of company supplies.

● Tracked certificates of insurance for tenants and vendors. Prepares correspondence for insurance issues.

● Performed general administrative and clerical duties including making copies and filing. Maintains tenant, vendor and property files.

● Prepared correspondence as needed while maintaining office files, documents and other departmental communications

MARYMOUNT HOSPITAL Garfield Heights, OH

2/2010 9/2010

Hospital Escort/Courier/Volunteer

E scort out patients to Medical Office Building, Radiology, Laboratory, Rehab Therapy, Admitting/Registration, Day Surgery, Endoscopy and Cardiology.

P ick up and deliver x rays and medical records.

A ssist with delivery of flowers and get well cards to patients. COLLIERS OSTENDORF MORRIS Cleveland, OH

2008 2009

Market Research Coordinator, Corporate Research Services Conducted market research and maintained multiple data bases to support commercial sales and marketing in a fast paced corporate office. Utilized Internet business resources and industry software to provide information and create reports.

S upported 40+ commercial real estate brokers in corporate and satellite offices with up to date sales and new business reports.

C onducted market research to assist in the development of sales and marketing strategies including identification of key decision makers and company information on perspective clients.

B uilt targeted marketing lists for call and sales campaigns.

P roduced bi weekly reports on market activity for broker sales meetings.

F ormatted customized data for inclusion in marketing packages and client presentations.

B acked up main desk receptionist as member of corporate office team.

P roblem solved software glitches in collaboration with IT to enable accurate transfer of data to and from other sources.

FIDELITY INFORMATION SYSTEMS Solon, OH

2006 2008

Operations Coordinator/Recruiter, Field Services, Asset Management Division

M aintained performance records for 50+ independent contractors engaged in residential property inspections in 7 states.

I mproved relationships with outside contractors and vendors through continuous communication with field representatives.

T rained new hires on property evaluation techniques to fulfill loan servicing requirements for clients.

C reated and maintained reporting logs to track and improve workflow efficiency.

P rovided diagnostics on computer related issues to resolve errors.

P erformed Quality Control audits of contractors, communicated expected performance improvements, and monitored results.

FIRST AMERICAN EQUITY Cleveland, OH

2005

Production Specialist, Loan Services Division

R eviewed and processed a high volume of financial and loan documents for residential and commercial properties.

U pdated data bases to provide up to date, accurate information and tracking.

V erified appraiser licenses/certifications and requisite information with regional/national lenders. NATIONAL PAPER & PACKAGING, Bedford Heights, OH

2001 2004

Receptionist, Office Administration

E nhanced customer service experience as the first line of contact for internal/external clients by consistently displaying professionalism and hospitality.

A nswered incoming calls for 70+ staff corporate headquarters.

W orked on special projects involving word processing and report generation.

D istributed mail and maintained files.

M anaged inventory control of company supplies

P erformed digital imaging and laser scanning for bills of lading.

C ontributed to semi annual department audits.

VOLT SERVICES GROUP, B eachwood, OH

2000 2001

Contracted to work at medical, distribution, and commercial companies. Jobs included call center, customer service, data entry, appointment scheduling, patient registration, filing, and record keeping. LENSCRAFTERS/PEARLE VISION/DOC OPTICAL

1994 2000

Laboratory Technician/Apprentice Optician/Customer Service

O perated complex, technical optical machinery to create new lenses.

C onsistently exceeded customer expectations by creating a positive personal shopping experience.

I dentified customers’ needs to cross sell company products.

V olunteered for the “Gift of Sight” program which provided disadvantaged individuals with eyeglasses free of charge.

EDUCATION AND TRAINING

Ursuline College, Legal Studies Program, 2004 2006 Courses included: Foundations of Business Organizations, Research Methods, Ethics and Professional Responsibility, Paralegal Studies

Cleveland State University, C ore Courses, 1993

Cuyahoga Community College, Laboratory Phlebotomy Competency Award Granted, December 1999. TECHNICAL PROFICIENCIES

MS Word, Windows XP, Excel, Outlook

DREAM

Reapps, Loopnet, Costar (commercial real estate software’s) Dnbi (global commercial database, industry information, and insight on prospective businesses) Criss Cross (business/individual directories, marketing contacts, and call lists) Photomapper/AirPhotoUSA (GIS enabled software)

Harris Selectory Business Database

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