Health Management

ASHLEE LORA ATHIS

*** **** **. **** **** ATLANTA, GA 30363 • 919-***-**** • ********@*****.***

SUMMARY

Experienced and dedicated specialist with six years in the healthcare industry. Exceptional work ethic and proven skills in client relations, healthcare consulting, project management and health analytics. Breadth of experience working across multiple sectors, including health systems, public and community health, with content expertise in, technology, cardiovascular health, and worksite health/wellness. Demonstrated achiever with ability to successfully manage multiple projects and thrive in a high paced, demanding healthcare environment.

EDUCATION

East Carolina University December 2011

Bachelor of Science in Public Health

East Carolina University December 2013

Masters of Public Administration- Concentration Health Administration PROFESSIONAL EXPERIENCE

THE EMORY CLINIC – DEPARTMENT OF PLASTIC AND RECONSTRUCTIVE SURGERY Patient Care Coordinator Atlanta, GA

November 2013- Present

• Established creative strategies to optimize healthcare operations at both clinic and hospital level

• Implemented weekly check-in meeting with administrators, and physicians in order to discuss wins and obstacles experienced during each clinic week

• Spearheads communication processes for patients to effectively maintain relationships with physicians and clinical staff to improve practice work- flow and improve patient's overall experience with Emory Healthcare

• Provides an in- depth proactive consultation/ direction to staff and physicians for service improvement in plastic and reconstructive surgery.

• Vet findings of patient satisfaction concerns and meets regularly with leadership to discuss critical issues and make formal recommendations

• Conducts data analysis and research to identify trends and opportunities to facilitate optimal patient relations strategy including employee and physician engagement surveys.

MEDAXIOM HEALTHCARE CONSULTING

Correspondence Developer Neptune Beach, FL

January 2013- May 2015

• Researched, reviewed and organized 200+ articles for daily news blast to practice executives, administrative leadership, physicians, & business office team highlighting best practice strategies, healthcare reform, & clinical news involving cardiology.

• Created & maintained a knowledge database containing documents ranging from clinical operation improvement, recruitment strategies, billing & reimbursements, & clinical management.

• Provided the latest industry information for more than 300 cardiology practices representing more than 5,400 physicians EAST CAROLNIA UNIVERSITY-BRODY SCHOOL OF MEDCINE Greenville, NC Medical Administrative Support Specialist

April 2010 – November 2013

• Analyzed data to monitor and report root causes of reimbursement issues in order to create up-stream revenue cycle process improvement efforts across Patient Financial Services

• Responsible for collection of “self-pay” dollars by re-filing Medicaid-eligible claims by verifying Medicaid Eligibility via North Carolina Electronic Claims Submission

• Improved cash handling and decreased percentage of denials by standardizing the back end insurance filing operations.

• Registered patients into East Carolina Physicians Healthspan System, assuring accuracy of account information by updating patient insurance and demographic information to ensure proper billing and reimbursement GOLDEN LIVING CENTER Greenville, NC

Public Health Intern

August 2011 to January 2012

• Assessed the needs of the population at this center,planned and implemented strategies and intervention methods for residents of the facility

1 A t h i s R e s u m e

• Managed health events for residents to encourage active lifestyles and retain cognitive abilities such as memory programs, and nutrition classes

• Served as a health educator, researching health related data and developing Golden Living Center Monthly Newsletters which provided staff and residents with easy to read pertinent health information

• Regularly conducted presentations on injury prevention, infection control, diabetes awareness for clinical staff

• Assisted the infection control efforts of the center by developing educational materials for staff members encouraging healthy practices such as flu and pneumonia shots

REGION 10 HIV/AIDS NEEDS ASSESMENT FOR ENC Greenville, NC Public Health- Student Researcher

Spring 2011

• Performed scientific literature review, conducted epidemiological analysis relating to HIV/ AIDS infections in ENC ( Eastern North Carolina) under guidance of Dr. Melissa Haithcox-Dennis

• Complied data with up to date information for People living with AIDS/ HIV in Eastern North Carolina, included treatment options, local clinics, bus routes and case management options

• Identified community resources for Beaufort County, NC

• Conducted key informant interview, transcribed interviews and conducted windshield tours of local towns in ENC

• Assisted with program design, planning and implementation of research projects related to HIV/ AIDS including formulating educational materials, conducting field surveys, data management and analysis LEADERSHIP & VOLUNTEER EXPERIENCE

The Emory Clinic- Department of Surgery Specialties Safety Leader October 2015- Present

• Formulates and suggests work safety programs to protect employees against harm and maintain safe working conditions

• Attends monthly safety meetings, coordinates all safety drills and trainings for the department Public Health Volunteer-Amour en Action, Port-au-Prince, Haiti June 2012, 2013, 2014

• Lead and organize operations for daily medical clinic (resulting in care delivery for 500+ patients daily) by creating distinct departments in temporary tent hospital, created an intake method, and organized distribution of medications INTERESTS

• Health Promotion & Disease Prevention, Nutritional Epidemiology, Community Health, Obesity, Minority Health, Health Disparities 2 A t h i s R e s u m e

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