Customer Service Sales

Dear, Sir/ Madam,

I would like to propose my candidacy for a challenging position in food & beverage service with your esteemed organization. I believe that a combination of my natural ability, technical expertise and work experience of over 9 years, all make me an ideal candidate to apply with your company. I am positioned as a Restaurant Supervisor and would bring value to your company through my experience in the sales management, customer service, and my positive ‘can do’ attitude.

My key role in the Restaurant was to oversee operations and business of the restaurant. From supervising the table mannerism, and ingredients used in foods, and the way it is presented, I make sure that everything is in order. As a restaurant Supervisor, I ensure that maximum attention and priorities are given toward guest service. Any problems related to food and drinks service is solved immediately without losing customers. I am capable of working for the reinforcement of the restaurant procedures to improve the productivity and result in greater profits, I am sure you will find me beneficial for your organization.

Please do find the attached resume along with this cover letter. For any further information please feel free to contact me at + (971-**-***-****.

Thank you for the time you have taken to consider my application, and I eagerly look forward to hearing from you.

Presently I am working in Dubai as a restaurant in-charge

Yours Sincerely

Mohammed Jilur Raheman

Mohammed Jilur Raheman

Contact # (971-**-***-****

Email: *************@*****.**.**

Professional Profile & Value

Location: UAE

Seeking to a senior position in an esteemed organisation that will enable me to enhance my competitive skills and a to carve a winning edge for the company by creating excelint Food & beverages service optimising sales process in the company.

This position has to effectively monitor daily operations of the restaurant including providing support and guidance to team member to ensure a successful and effective operation resulting in a positive guest experience.

Responsible for maintaining a high and active profile at all time in the restaurant and for promptly dealing with any situation that may arise.

With almost 9+ years’ experience in food & beverages service and implementation of innovative customer support and administrative process for smooth performance of the organization.

And putting together a team of great people who are committed to creating a well coming environment for all customers.

Occupational Contour

Restaurant Supervisor/Team Leader

(Barista) Café Ceramique – Jumeirah, Dubai, UAE Duration: Mar 2007 – Feb 2012

Aim of the role: To offer guests an exceptional formal dining experience. In addition to providing food service to restaurant patron.

Promoted to Restaurant in Charge from Team Leader

Responsibilities:

Administered everyday activities of store from opening to closing

Ensuring proper guest service

Creating food menu and extended offerings

Developed cleaning schedules

Managing stock store shelves, maintained inventory lists, and placed orders for goods

Manage, motivate and develop staff skills

Recruiting an effective customer services and kitchen team

Ensure health and safety requirements are met

Provide regular briefings to staff and assigning staff shifts

Supervising cooking and serving activities

Achievements: Achieved sales target of 1/2 million every month

Restaurant Team Leader

(Barista) Sun Village resort – Goa, India Duration: Jan 2006 – Jan 2007

Responsibilities:

To ensure that the service is at all times performed in a professional manner and to the style as specified by the Restaurant Manager.

To welcome, sit and take food orders from guests in the lounge or restaurant.

To ensure hot beverages are served by Hotel standards and in the required time.

To be fully conversant with every dish served in the Restaurant and to provide explanations as requested.

To ensure that appropriate mise-en-place has been prepared.

To ensure that all appliances, fixtures and fitting are safe and work in accordance with health & safety regulations and report any faults to the Restaurant Manager or his Assistants.

To approach guests in the correct manner as lay out by Hotel Standards.

Help to ensure the smooth running of all Guests’ requirements and standards of service are maintained at all times.

To make sure that Company policy, the vision statement, and Department Objectives are followed and utilised at all time.

Academic & Technical Qualifications

Secondary School Certification 1995

Orissa Divisional Board, India

Hygiene & Sanitation Training 2003

Institute of Hotel Management Catering Technology & applied Nutrition – Goa, India

Diploma in Food & Beverages – First Class 2005

Indian Technical Institute - Goa, India

Food & Hygiene Training 2008 & 2009

Boecker – Dubai, UAE

TSI Quality services Person – in - Charge Certification – 99% Merit Award 2012

Dubai Municipality

IT Skills

MS Office Suite (MS Excel, Word, PowerPoint)

Awards & Recognitions

Guest Employee of the month – Sun Village resorts, Goa-India 2006

Certificate of Appreciation by Sun Village resorts, Goa-India 2007

Guest Employee of the month – Café Ceramique, Jumeirah, Dubai-UAE 2012

Personal Profile

Date of Birth : 10th March 1979

Gender : Male

Nationality : Indian

Marital Status : Married

Languages : English, Hindi, Urdu, Russian and Chinese (basic)

Visa Status : Employment

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