Customer Service Accounting
Resume:
SHIERLY T. DIZON
*** ************ ******** ********* **. Baesa, Caloocan City
**************@*****.***
EDUCATIONAL BACKGROUND
Qualification : Certificate of Training
Field of Study : Teaching English as Foreign Language
Institute/University : International TEFL and TESOL Training
Completion Date : August 11, 2016
Qualification : Certificate of Training
Field of Study : Spanish Language Proficiency B1.5/DELE A2 Certified
Institute/University : Instituto Cervantes
Completion Date : December 2014 to present
Qualification : Certificate of Training
Field of Study : Spanish Language for Different Vocations
Institute/University : Technical Education and Skills Development Authority
Completion Date : September 1, 2014 to October 8, 2014
Qualification : Master of Arts in Nursing
Field of Study : Major in Administration and Supervision in Schools and Colleges
Minor in Psychiatric Nursing
Institute/University : Dr. Carlos S. Lanting College, Quezon City
Graduation Date : October 2011
GeneralWeightedAve :1.09
Thesis Title : "Level of Effectiveness of Charcoal Therapy to Selected Skin Diseases and Its Medicinal and Health Value as Assessed by Health Practitioners and Inmates Themselves"
Qualification : Bachelor's/College Degree
Field of Study : Nursing
Institute/University : Dr. Carlos S. Lanting College, Quezon City
Graduation Date : April 1, 2009
PRC rating : 80.4% November 2009
General Weighted Ave : 2.34
Qualification : Bachelor's/College Degree
Major : Accountancy
Institute/University : Mindanao State University, General Santos City
Graduation Date : 1999
MERITS AND AWARDS
1st Honor (Elem); 4th Honorable Mention, Dean’s List, Secretary of Supreme Student Council (High School) ; Entrance Scholar, Secretary of Physical Education Student Organization (1st College Course)
SKILLS/QUALIFICATIONS
Organization, Financial Software, Reporting Skills, Attention to Detail, PC Proficiency, Typing, Productivity, Dependability, Teamwork, Customer Service Orientation, ResearchOriented, Empathy,Active Listening
EMPLOYMENT HISTORY
Sutherland Global Services Bilingual Call Center Agent
Nov 3, 2015 to present
Provide customer service through meeting the needs of the clients in every call either in English or Spanish language
Master Maker Aademy Community Health Nurse(Project Based)
June 16, 2014 to October 30, 2014
To conduct lectures to qualified mothers on the importance ofvitamins in the community or health centers
Coordinate with barangay health officials and health workers to implement the program
Take surveys on mothers about their usage, consistency, awareness and willingness to vitamins and provide the essential input to interdisciplinary programs
Participate in assessing and evaluating health care services provided by barangays to assist them in utilization of their services
Queensberry Hospital Pioneer staff nurse (Senior Staff)/ Medical and surgical ward/Delivery Room/ Emergency Room/ Operation Room Nurse
October 10, 2010 toDec 30, 2012
To provide a high standard of client care within the area, client centered approach, clinical guidelines, policies, procedures, quality standards, and the guidelines for professional practice
To recognize respect and dignity and confidentiality of all client. - to carry out comprehensive observations and doctors order
To administer medication/ drugs and procedures and as per doctors order and ensure the safe keeping of drug at all times
To monitor,record, And report symptoms and changes in patient's condition
Maintain accurate, detailed reports and record
Prepare patients for, and assist with, examinations, and treatment
To assist during normal spontaneous delivery (NSD) and give new born cord care
Mars Hills Computer Solutions Entrepreneur/Accounting Clerk Jun 2003 to present
Performs a range of general clerical, accounting and bookkeeping support functions in an
organization.
•Assist in month end reporting procedures
•Process accounts payables and receivables as needed.
•Perform filing and general administrative task
•Compiles and maintains records of quantity, type, and value of material, equipment, merchandise, or supplies stocked in establishment: Counts material, equipment, merchandise, or supplies in stock and posts totals to inventory records, manually or using computer.
•Code, post and receipt payments
•Monitor customer accounts for nonpayment and delayed payment
•Maintain daily records of sales and disbursements
Teleperformance Inc. Call Center Agent
Oct 2005 to Jan 2006
Establishes telecommunication policies by obtaining client information; determining eligibility; maintaining database.
•Obtains client information by answering telephone calls; interviewing clients; verifying information.
•Determines eligibility by comparing client information to requirements.
•Establishes policies by entering client information; confirming pricing.
•Informs clients by explaining procedures; answering questions; providing information.
•Maintains communication equipment by reporting problems.
•Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
•Updates job knowledge by studying new product descriptions; participating in educational opportunities.
•Accomplishes sales and organization mission by completing related results as needed.
Capitol Steel Corporation Accounting Clerk/Internal Auditor
Aug 1999 to Feb 2000
Supports accounting operations by filing documents; reconciling statements; running software programs.
•Maintains accounting records by making copies; filing documents.
•Reconciles bank statements by comparing statements with general ledger.
•Maintains accounting databases by entering data into the computer; processing backups.
•Verifies financial reports by running performance analysis software program.
•Determines value of depreciable assets by running depreciation software program.
•Protects organization's value by keeping information confidential.
•Accomplishes accounting and organization mission by completing related results as needed.
•Audits prior financial statements for BIR purposes
TRAININGS AND SEMINARS
Basic I.V. Therapy Training
Martinez Memorial Hospital September 22, 23 & 24, 2010
Chest Trauma, Lung Center of the Philippines
Quezon Avenue Extension, Quezon City July 02, 2010
First Aid, CPR, Disaster Preparedness, Fitness Certification
Red Cross in cooperation with North Philippine Union Conference March 30-April 4, 2010
Ethics in the Nursing Service: A Road Map in Becoming a True Professional Healthcare Provider, LRD
SM Cinema 9, 2nd floor of SM City North EDSA June 22, 2008
Peri-Operative Nursing Care, LRD
SM Cinema 9, 2nd floor of SM City North EDSA June 22, 2008
Promotion of Neurological Health, LRD
Tagaytay Sports Center, Kaybagal South, Tagaytay City July 20, 2008
Assessment and Management of Neurological Problems, LRD
Tagaytay Sports Center, Kaybagal South, Tagaytay City July 20, 2008
Challenges in Neurological Diagnostic Procedures, LRD
Tagaytay Sports Center, Kaybagal South, Tagaytay City July 20, 2008
Safe Administration of Neurologic Drugs, LRD
Tagaytay Sports Center, Kaybagal South, Tagaytay City July 20, 2008
VOLUNTEERISMS
Jose T. Panganiban Jr. Foundation in cooperation with LGU-Angandanan and SDA – Medical Mission
Angandanan, Isabela May 26-28, 2010
Adventist Community Services – Dental/Medical Mission Operation Tule
Lot 6 Blk 2 Rodriguez Phase II Baesa, Caloocan City April 7, 2011
PERSONAL INFORMATION
Age : 35 years old
Date of Birth : December 24, 1978
Marital Status : Married
Religion : Seventh-day Adventist
CHARACTER REFERENCES
Name : Dalisay Penamante, RN
Position : Over-all Coordinator
Company : Dr. Carlos S. Lanting College
Telephone : 632-***-****
Name : Prof. Henry G. Robeniol RN, MAN, LIB, Maed
Position : Legal Coordinator/Officer-In-Charge, Graduate School / Education
Company : Dr. Carlos S. Lanting College
Telephone : 930-5301 local # 126
Name : Bean de Asis, RN
Position : Head Nurse
Company : Queensberry Hospital
Telephone : 093*-*******
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