Customer service, patient admissions, patient benefits, account rep
Resume:
Richard M. Weyhofen
Lee’s Summit, MO 64063
**********@*******.***
Objective:
Seeking the opportunity to join an organization, which desires an individual with excellent administrative, organizational and communication skills.
Skills and Qualifications:
Strong customer service and organizational background
Experience in ICD-10, CPT and HCPCS Coding, use of CMS-1500 forms and trained in HIPAA Compliance
Extensive knowledge of medical terminology and computer applications
Performed various accounting duties including accounts receivable, accounts payable and payroll
Keyboarding (45 wpm)
Excellent written and verbal communication skills
Skilled at processing claims, keeping records, tabulations and resolving billing issues
Superb ability to handle multiple projects independently
Employment History:
Saint Luke’s Surgicenter – Lee’s Summit, MO
Patient Services/Benefits Representative September 2013 thru September 2016
Admitted patients to facility following established policies and procedures
Assembled and explained all necessary documentation relating to patient consent, as well as, collected applicable copays, deductibles and co-insurance amounts
Pre-certification and verification of patient benefits according to facility guidelines
Maintained management system involving patient records and information
St. Lukes Health System Physician Billing – Kansas City, MO
Intern July 2011 thru December 2011
Assisted Functional Analysts in preparing management reports
Data entry of high volume information pertaining to patient history, billing information and insurance
Provided support to Analysts as instructed
Brooke Insurance Corporation – Overland Park, KS
Franchisee/Producer September 2005 thru September 2009
Account Management – Managed customer relationships
Worked closely with client – identified needs, sold products and services
Responsible for growing and maintaining book of business
Prospected and developed leads for new clientele
Toyne & Associates, Inc. – Overland Park, KS
Customer Service Representative January 2003 thru August 2005
Provided daily support to customers, i.e., operated multi-line phone system, data entry, issued certificates and completed customer applications
Furnished rate quotes and offered assistance on additional products and services
Assisted policyholders in making changes to their existing coverage’s, as well as, resolving billing issues
Effectively processed claims along with necessary documentation
Provided support to agency principals
Metric Tool Corporation – Lee’s Summit, MO
Vice-President September 1985 thru August 2002
Managed daily administrative duties for corporation with annual revenues of $7m
Negotiated customer and vendor contracts
Supervised staffing for accounts receivable, accounts payable, purchasing and payroll
Human Resources, duties included, but not limited to, administering employee 401K retirement program, company health insurance plan and Section 125 benefit plan
Education:
Concorde Career College, Kansas City, MO
Medical Billing and Coding, Cumulative GPA: 4.0, Academic Achievement Awards, National Technical Honor Society
Longview Community College
Associate Arts
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