Sales Customer Service

BRIJ RAJ PUROHIT

****, ****** ******, *******. ******: +1-604-***-**** Home: +1-604-***-**** *******.*******@*****.***

ACCOUNTS MANAGER

HIGHLIGHTS

More than 10 years of Proven Record in Technical Sales and Business Development.

A Diversified Customer Service experience in IT, Banking and Insurance sectors.

Successful dealing with clients in India, Dubai, Singapore, Malaysia, US & Canada.

Excel in Customer Care, Direct Sales, B2B, Consulting, and Sales through Electronic Media.

In-depth understanding of Entrepreneurial, Distribution Network & Sole Proprietorship.

TRANSFERABLE SKILLS:

oBASIC SALES FORCE - CRM

oSOUND BUSINESS ACUMEN

oTRAINING & COACHING EXPERTISE

oBANKING & INSURANCE DOMAIN

oNEGOTIATION & CLOSING SKILLS

oCONTENT WRITING

EXPERIENCE:

ACCOUNT MANAGER –INSIDE SALES.

BLUECON Technologies, Vancouver, BC.

August 2015 to August 2016 --- 91% Retention and 103% of the quarterly target achieved - JFM.

Roles & Responsibilities:

Build a solid inside sales/lead generation team to exceed Sales Targets.

Monitor Employee productivity and motivate team to reach daily targets.

Co-ordinate department activities and projects to meet project timelines.

Resolve client issues on priority thereby delivering dynamic & exceptional service.

Create, maintain and forecast healthy sales pipeline at any given point of time.

Evaluate and improve inside sales and sales administration processes.

Supervise team in accordance with company policies and procedures.

Coach Account Executives for existing accounts and train the new Executives.

Collaborate strategies with top management; ensure the retention of key accounts.

Liaise with Human Resources to determine appropriate staffing levels.

Manage performance and Salary reviews, and develop employee development plan.

REGIONAL ACCOUNTS HEAD – IT SALES

EZ Vidya Pvt Ltd., Chennai, India.

About EZ Vidya:

EZ Vidya is an Indian based, Curriculum & child skills development company, marketing their software “chrysalis” based on Howard Gardener’s Multiple Intelligence theory into the Educational industry of India, Singapore, and Dubai. EZ Vidya focuses on 21st Century Learning Environment, technology & pedagogic solution with consulting on corporate and CSR (Corporate Social Responsibility) Initiatives.

September 2011 to June 2015. --- Best Region for two consecutive years 2013 -14.

Roles & Responsibilities:

Manage a team of Technical Sales executives for IBM, DELL & NOKIA CSR Projects.

Goal setting, setting up events, contest roll outs, fixing up deadlines, overall revenue generation.

Study the Market thoroughly by making a pre-sales survey to set up Franchises.

Chalk out a separate plan for each of the territory based on the market study.

Review the team at beginning and end of the day, week, fortnight and month.

With the help of MIS, Forecast Regional sales, fetch Pro-active inter-departmental support, study manager wise sales patterns, Report to the Director.

Travel across Provinces to Liaise new clients, educational associations, and societies.

Branch Manager – Life Insurance

TATA AIG Life Insurance Co. Ltd., Hyderabad, India.

June 2008 to August 2011. --- Winner of “ Rising Star” Award- best Recruitment & Revenue

Recruit a sales force for Distribution Network with Entrepreneurs, Freelancers, and Consultants.

Promote the life insurance sales through direct and indirect sales.

Training Associates in recruitment, Product, and Sales.

Make an Income Plan for each of the Associates as per their financial Goals.

Identify, Approach, Convince HNI ( High Networth individuals ) to take up a career in insurance as an agent.

Sales Manager – Retail Banking Group.

YES Bank Ltd., Hyderabad, India.

November 2005 to May 2008. --- Ranked 2nd Nationally for Revenue Generation- the Year 2005

Treat each walk-in with utmost importance leading to a legendary experience.

Open Current Accounts, Saving Accounts, Advice Mutual Funds and Life/General Insurance.

Handle Walk-in Customers help them resolve queries and provide with best of the solutions.

Maintain a record of each customer in an organized manner for future services.

EDUCATIONAL PURSUITS:

Post Graduate Diploma in Business Administration (PGDBA) 2004 to 2006

Symbiosis University of distant learning, Pune, INDIA.

Masters in Computer Applications (MCA), 3 years full time 1999 to 2002

Osmania University, Hyderabad, INDIA.

Bachelor of commerce B.Com, 3 years Full time. 1995 to 1998.

Avanthi Degree college, Hyderabad, INDIA.

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