Customer Service Office
Resume:
RANJITA KAUR OBHAN
Email: *************@*****.***
Summary
Seeking a Front office position where my excellent communication skills, computer knowledge and organizational abilities that will be helpful in contribute to the development of the organization with impressive performance. 5+ years of experience as a Front Office with proven track record of successfully manage projects and meeting deadlines systematically. Responsible for implement work processes to develop efficiency, manage organized events and functions and deal with clients at all levels. Responsible to resolve problems by problem- solving and decision making tactics.
Keys and Strengths
Outstanding communication and written skills.
Good presentation and organization skills.
Self-motivated and good motivator.
Good knowledge of clerical work.
Professionally trained.
Areas Of Expertise
F & B Services
House Keeping Training
Cashier
Tours & Travels Customer Service
Education Qualification
University name: Queen Margaret University
Location: Edinburgh
Bachelors of Arts in International Hospitality.
ITM College, Kharghar.
Date: 2007 - 2010
Secondary School name: Women’s College
Location: Assam
Date: 2005 – 2007
School Name: Holy Child School
Location: Assam
Date: 2005
Career History
Career History Current
Job Title Front Desk & Admin Executive
Employers name HR Block
Employment Date 15th February – till date
Duties:
Adept At Managing Administrative Activities Involving Purchase Of Equipment, Maintenance Of Procurement, Housekeeping, Safety, Security, Licence Renewals Etc.
Managing Repair, Maintenance & Replacement Of Office Equipment, Appliances, Furniture, Furnishings, Vehicles, Building Etc.
Purchasing, Implementation And Operations Of Security And Surveillance
Vendor Management- Oversee Acquisition, Installation And Commissioning Of Equipment That Are Required For The Facility – IT Systems, Air Conditioning Etc.
Monitor All Statutory Compliance Areas
Liaising with all Government Bodies
Asset Management
Event Management, Organizing Meetings, Conferences, Making Travel.
Arrangements And Hotel Reservations For Guests & Foreign Delegates.
Liaising And Coordinating With Various Departments Within The Corporate Office And All Branch Offices.
Upkeep Of Office Administrative Facilities And Ensure Availability Of Daily Miscellaneous Requirements To Provide Harmonious Work Culture To Employees.
Acting As Info-Hub For Providing Administration Related Information And Supervising Administrative Activities Like General Admin, Verification Of Stationery, Petty Cash, Courier, Florist, ousekeeping.
Specialization in Handling Back Office Operations, Inter-Office Correspondence, Confidential Mails, Quotations, Monthly Billing, Cheques.
To deal with vendors/service providers like suppliers, courier. Job Title Executive Admin HR & Front Desk
Employers name Royal line Resources Ltd
Employment Date 2nd January 2013–30th March 2015
Duties:
attending visitors
Handling calls
Maintaining the attendance software and Recruitments
Coordinating with candidates, Guest and their requirements
Short listing for interviews and training
Also handle payments of bills
Supervising pantry and housekeeping of the organization.
Attending visitors and inventory of vacancies, reservations and room assignments.
Keeping track of clients, payment dues and documentation. Register arriving guests and assign rooms.
Present statements of charges to departing guests and receive payment.
Compile and check daily record sheets, guest accounts, receipts and vouchers and, maintaining software attendance using computerized or manual systems.
Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints. Career History Previous
Job Title Front Desk & Admin
Employers name Zenzibu Hospitality
Employment date 14th June 2010 - 30th December 2012 Duties:
Accommodates guests of hotel by greeting
Performing guest transactions
Answering the telephone, operating necessary front office equipment
To ensure high-quality guest relation
Greet guests and welcome them into the restaurant.
Answer questions, address complaints and give suitable information
Answer all incoming calls and taking take away orders.
Prepare outgoing mail by drafting correspondence, securing parcels etc.
Check, sort and forward e-mails.
Monitor restaurant & office supplies stock and place orders when necessary
Keep updated records and files and maintain financial sheets with office & restaurant expenses and costs
Take up other duties as assigned (travel arrangements, appointment schedules etc.)
Also do hotel booking for the Executives & managers Hobbies
Reading literature and autobiography of famous leaders. Travelling and exploring
Listening music and participation in social services. Personal Particulars
Marital Status : Married
Date of Birth : 24th Nov 1986
Nationality : Indian
References
Available on request.
Contact this candidate