Customer Service Representative

Professional Summary

Skills

Work History

Education

SHANNON MORGANHILL

**** ******** *****, **********, ** 71118 • Cell: 318-***-**** • *******@*****.*** Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Strong organizational skills Energetic work attitude Active listening skills Large cash/check deposits expert Sharp problem solver Customer service expert Courteous demeanor Telecommunication skills ACCOMPLISHMENTS Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Hotel operations and management

Service-oriented

Hospitality background

Front desk experience

Casino background

Quality assurance

Efficient

Team building

Guest satisfaction specialist

Driver, 08/2013 to 12/2015

Randstad – Kennesaw, GA

Cross-trained and provided back-up for other customer service representatives when needed. Worked delivering packages under strict deadlines and responded to service requests and calls for emergency help.

School Bus Driver, 08/2009 to 10/2013

Caddo Parish Schools Shreveport, La.

Maintained driving students to and from school in a timely manner. Completed assisted paper work that corresponds with the route. Coordinated field trips for different schools in the district. Tech Support Agent, 07/2007 to 01/2008

US Support Shreveport, La.

Executed inbound calls and developing client relationships while providing excellent tech support. 08/2005 to 01/2006

Mobile Infirmary Mobile, Al.

Processed patient information and resolved records issues in a timely and accurate manner. Cage Cashier, 06/2002 to 01/2005

Sams Town Casino – Shreveport, La.

Sams Town Shreveport, La.

Worked as a team member performing cashier and employee window duties. Balancing cash drawers, filling pit chip orders, and paying off jackpots. 05/2001 to 03/2002

Holiday Inn Shreveport, La.

Interacted with customers upon check in.

Trained new employees when necessary.

Assisted customers with hotel complaints resolving any and all issues when necessary. Expressed appreciation and invited customers to return to the hotel upon check out. Assisted customers with store and product complaints. High School Diploma: Hotel and Restaurant Management and Customer Relations General, 1988 Southern University - Northwood Shreveport, La.

Hotel and Restaurant Management and Customer Relations General Coursework in general studies.:

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