Customer Service Sales

NARCIS BAJDECHI

516-***-**** (C)

** ********** ***** **** ****, NY 11545

*********@***.***

AREA OF EXPERTISE

Staff Training & Motivation

Operational Improvement

Stragetegic Planning

Propuctivity Enhancement

Employee Relations & Scheduling

Customer Service & Satisfaction

Creative Problem Resolution

Recruitment

Inventory Management

Networking

Regulatory Compliance

MANAGEMENT EXPERIENCE

1996 -2013 DOMINOS PIZZA (MULTIPLE LOCATIONS) LONG ISLAND, NY

Franchisee, Owner

Business Operations

Managed all kitchen, delivery, and front of the house operations

Ensured customer satisfaction via timely deliveries and immediate attention to customer complaints

Completed weekly inventory, payroll, budgeting and scheduling

Responsible for keeping controllable costs low

Assist in maintenance and cleanliness of property

Ensured proper maintenance of all equipment

Inventory

Supervised coordination of deliveries

Employee Management

Determined staffing needs of store and ensured hiring and retention of quality service team employees through continual training, motivation, team building, and development on providing 100% Customer Satisfaction

Conducted performance appraisals

Sales & Marketing

Responsible for generating ideas, and executing policies to build sales through partnering with community organizations and businesses

Utilized principles of, and methods for showing, promoting, and selling products

1994 - 1995 DOMINOS PIZZA QUEENS, NY

Driver

Kept vehicle dirt free and prepared

Greeted customers with a smile

Followed driving security and protection policies and procedures

Handled customer problems professionally and in a pleasant manner

Helped in Back of House operations

EDUCATION

1992 - 1996 NASSAU COMMUNITY COLLEGE

AS Business Administration

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