Sales Management

*** **** **** ****** ****: 347-***-****

New York, NY 10011

SENIOR EXECUTIVE PROFILE: BUSSINESS DEVELOPMENT / GENERAL MANAGEMENT

Guiding Strategic Planning, Operational Controls, and Change Management

to Build Profitable Organizations in Challenging Markets

Versatile leader with 20+ years of experience driving sustainable growth in finance, technology enablement, and professional services business units serving Multinational Companies.

Repeatedly achieved profitability improvements, paring expenses while improving customer satisfaction, quality, and employee engagement/retention. Areas of impact include:

Strategic Planning & Leadership

Marketing & Business Development

Finance, Accounting, & Budgeting

Franchising & Licensing

Human Resources/Team Building

Revenue & Profit Growth

New Product/Service Development

Training and development

Information Systems

Strategy

Mergers & Acquisitions

Lean Operations

PROFESSIONAL EXPERIENCE:

Aramex International 2014 to Current

Director of Business Development

Owned P&L accountability, executed new Corporate Sales regional Structure, Managed Global Key Accounts, and Rejuvenated the CRM and pipeline to uphold Sustainability. Successfully led internal sales team as well as performed many duties related to overall operations of the company.

Managed and lead Three Global Accounts as well as 36 other independent accounts totaling over $20MM in sales, in a short period our team was able to be the #1 Vendor in the Middle East for our top three clients and Expanded our portfolio of services with the Clients to Africa and Asia which increased sales by 8%

Prepared and Standardized Communication plan which included, weekly calls with KAMs’ and quarterly business review Presentations, for all stakeholders.

Implemented marketing/sales plan to increase inbound leads to support initiative of increasing new business by over 20%. On boarding New accounts have increased by 25%, exceeding goal and expectations.

Successfully worked in partnership and turned two medium accounts to regional accounts by increasing their business by 60% over a course of 18 months.

Effectively developed and executed a plan to Expand Aramex’s Brand through trade show presence and effectively increased brand awareness, relevant differentiation, value, and accessibility by speaking at major events, media and trade shows, in alignment with Corporate Marketing.

Trained existing staff, hired additional business development executives and managed staff to increase productivity and effectiveness.

Redefined all departmental operational procedures increasing efficiency and decreasing production errors and lead time, in alignment with Human resources.

Effective Consulting 2012 to 2014

VP Of Corporate Development

Increased sales performance and profitability by establishing robust, systematic business development tools. Owned P&L accountability for U.S. and Europe. Implemented delivery model, call center, and quality programs.

Formulating strategies and improving on current business plans, policies, and procedures to help the organization maintain current and future profitability. This includes developing business plans, introducing solutions for strategic issues, conducting organizational reviews to identify strengths, weaknesses, and opportunities; and evaluating the operational effectiveness of the entire workforce.

Defining and Developing overall e-commerce and social media plan and implementation. These activities includes creating a comprehensive social media strategy to define programs that use social media marketing techniques to increase visibility, membership and traffic, and Monitor trends in social media tools.

Identify, build, and manage long-term relationships with strategic partners in the real estate and/or retail industries. Initiate and complete proposals, presentations, terms and conditions, research collaborations, strategic alliances, JV’s, distribution agreements, mergers/acquisitions/ licensing, etc.

Planning and Expanding distribution of Licensed Retail Brands in Middle East and Africa Malls by identifying target locations, strategic partners and qualified licensees.

Centralizing and Managing strategic objectives to ensure proper execution and communicating its performance to both the businesses strategic units and operational functions.

Collectively successful projects aachieved a 20% increase sales in 2011, 120% increase in social media followers, 80% in data base, 2 new regional accounts and 5 global distribution contracts.

Launched well-received program of professional development courses for all staff.

Mentored and coached employees resulting in effective communication and Efficiency in execution

The Sultan Group, Investment and Trading Company 2008 to 2011

Director Of Strategic Business development

Formulated the Expansion Plan and strategic initiatives for all nine companies and 8 countries in collaboration with the MD in line with the overall growth strategy and 5 year development plan.

Product Portfolio Planning and Execution: There were ineffective operations and service channels, company lacked pro-active sales channel development, and absence of long-range business and product strategies were hindering progress.

Grew revenue 14% in 2 years

Single handedly drafting and consolidating the strategic objectives and communicating to the board.

Identify and evaluate specific business opportunities. Work with consultants and management to identify and evaluate new markets for existing brands, new brands through licensing/franchising and other development and marketing partnership opportunities.

Define and implement strategic plans. These activities include primary research, industry, market and competitive analysis, customer needs assessment. Define the expansion roadmap in the long, mid and short term.

Executing management’s strategic objectives across the Region and all business Units, by centralizing and coordinating program management’s strategic objectives..

Developing and establishing business Units in MENA and SE Asia.

The Sultan Group, Agility Logistics 2002 to 2008

Director of Operations Transformation

Centralizing and coordinating program management’s strategic objectives and benefits to ensure smooth delivery of the program process and communicating its performance to both the businesses strategic units and operational functions.

Single handedly drafting and developing a workforce transformation as well as executing a program of performance metrics to facilitate evaluation of progress and refinement of implementation plan as needed.

Partnering with multiple groups, including customers, sales, marketing, and project managers, to recommend appropriate project scope, framework and infrastructure based on business priorities, and advise the business on options, risks, and costs.

Ensuring optimal usage of all available resources to execute delivery as per schedule within budgeted overheads, also enforcing budgetary guidelines, cost control and cost cutting measures.

Networking extensively throughout the marketplace to assess client solvency, proactively assessing financial needs to provide feedback pertaining to policy and requisite amendments to upper management.

Maintaining relationships with commercial and governmental agencies for project implementation through innovative business practices. Performing market analysis, business assessments, trends and competition analysis to conceptualize counter strategies.

Continuously evaluating and identifying opportunities to drive process improvements that positively impact the customer’s experience.

Responsible for compiling and generating reports as they relate to customer service survey and Handling issues in the best interest of both customer and company.

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Early Career

Regional Procurement and Operations Manager, The Sultan Center, Middle East and Africa (1999-2002)

Store Manager, Zara, Group Seven, Kuwait (1996-1999)

EDUCATION

Associates Degree: Individual Business Studies, Mohawk Valley Community College (1991-92)

University Of Buffalo, New York (1996)

Stanford Advanced Project Management Certification (2007)

Green Belt Six Sigma Certification, Aveta Business Solutions( 2007)

Change Management Certification, Prosci Group, University Of Denver (2007)

Logistics Certificate: Georgia Institute of Technology University (2005)

Leadership Skills: Columbia University, New York ( 2013)

Digital Marketing, New York University (2014)

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