Customer Service Manager

Hassan Alanbagi

561-***-**** **** Greenridge Dr. #812, TX 77057 *.*.********@*****.***

Fully Work Authorized No Visa or Sponsorship Required Open to Relocation KEY SKILLS AND AREAS OF EXPERTISE

Data Entry experience with Excel, Salesforce

and Access

Excellent Communication and Leadership

Skills

Work well independently

Details oriented

Good Organizational skills

Project management

Strong analytical skills

Monitoring and evaluation

Problem solving

Languages: English, Arabic, Turkish, Italian and French

IT skills: Microsoft Office, Adobe Acrobat,

comfortable with Windows and Mac, Website

maintenance, CRM and Salesforce experience

Excellent InDesign, Prezi and Canva skills

PROFESSIONAL EXPERIENCE

Program Officer 04/2016 – Present

World Affairs Council of Greater Houston

Updating membership data on Salesforce as well as using excel to prepare, update and maintain budget for more than 40 programs

Developing themes, topics, and calendar for quality programs focusing on international current events, as well as recruiting high profile speakers on specific topics on world affairs

Managing program logistics for more than 10 council events, including tracking speaker invitations and correspondence, guest invitations, coordinating travel, securing venues, catering, and A/V needs, as well as assessing on-site needs on event days

Cooperating with the development department to produce more partnerships with relevant sponsors, focusing on reducing program costs, saving more than 5000 dollars so far by doing extensive sponsorship research and finding better pricing possibilities for venues, catering as well as other relevant logistics

Wrote more than 10 program descriptions to be published on the website and on marketing materials

Assisting in preparation of marketing strategy for the organization and supervising the marketing team applying international knowledge and skills that improved the marketing strategy of the organization

Published more than 10 of the upcoming programs on the website using back-end software (Soapbox and Salesforce) with high attention to details, using high creativity and design skills

Creating Budget estimates as well as monitoring expenses and income of more than 10 programs in coordination with the director, program manager as well as the finance department

Worked more than 15 council events including a high profile fundraising Gala, ensuring high quality delivery with high attention to customer service when dealing with the members, non-members attendees as well as the speakers to ensure the best service and experience

Prepared high quality videos and presentations using Prezi, including one that was played in the biggest fundraising event for the organization

Supervised program department interns and ensured their time at the office was useful, stretching their abilities to produce fruitful results, with a special attention to advising and leadership Program Coordinator, ExxonMobil Iraq Training Program 09/2015 – 01/2016 Institute of International Education, Houston Office

Coordinated 11 trainings in Malaysia, Dubai and Turkey for oil and gas professionals from Iraq

Designed presentations using specialized websites including Prezi and Canva, for pre-departure orientation, making sure all important issues are addressed in a timely manner

Served as the point of contact for all the groups, answering questions through daily emails and phone calls

Played an important role in solving organizational issues with cultural awareness and creative problem solving skills

Organized all required travel and training documents

Translated important documents to Arabic and translated from Arabic to English as needed

Managed the data received from more than 150 participants and updated their profiles on CRM Education Program Assistant 11/2011 – 10/2013

UNESCO Iraq Office, Amman, Jordan

Helped the UNESCO TVET team raised $15M worth of funding from the European Commission (EC) for improvement of the TVET sector in Iraq by researching and collecting data for the submitted proposal about previous projects executed in Iraq, highlighting the needs that the sector was missing, such as number of cities targeted, schools, and beneficiaries

Helped in the procurement, identifying consulting firms and purchasing of contracts worth more than $1M

Undertook project monitoring and evaluation tasks for four projects

Designed and submitted reports for the donors, as well as quarterly and bi annual reports

Organized more than 30 events for up to 50 people including: steering committee meetings, workshops and training of trainers, many attended by high ranking officials from the government and the UN system

Developed 2 high quality awareness campaigns for youth empowerment supporting the development of TVET project as part of the Education Sector Youth Empowerment team

Published an article on Youth Unemployment on UNESCO Iraq office website after a field mission in Iraq Sole Distributer, Procurement and Purchasing Manager 03/2010 – 02/2012 Total Ltd., Baghdad, Iraq

Medical devices, surgical products and wound care dressings

Approached and established relations with the manufacturing companies of medical supplies, introducing different products that was not yet available in Iraq and was highly needed due to high number of explosions and fire victims

Obtained Power of Attorney from manufacturers to be their sole distributer in Iraq

Prepared business development plan in cooperation with manufacturing companies

Assembled and lead a team of 8 medical representatives in Iraq

Promoted the products in multiple cities in Iraq, developing relations with the Iraqi government and private sectors in multiple regions

Prepared the strategic planning for the market in coordination with the marketing team

Budgeting and forecasting, studying the competitive products to prepare completive pricing ADDITIONAL WORK EXPERIENCE

Interpreter – Arabic/English 04/2015 – 08/2015

Online Interpreters, Houston, Texas

Security officer in Methodist Specialty and Transplant Hospital 05/2014 – 03/2015 HSS Inc., San Antonio, Texas

VOLUNTEER EXPERIENCE

Volunteer – Refugee employment support 08/2016 – Present Interfaith Ministries of Greater Houston

Volunteer - Disaster Action Team 06/2014 – 05/2015 American Red Cross, San Antonio, Texas

Volunteer - Refugee Support and Advocacy Program 02/2010 – 06/2010 Helsinki Citizens’ Assembly (HCA), Istanbul, Turkey EDUCATION

Master in Peacekeeping Management 2009

University of Turin, Turin, Italy

Bachelor of Science in Pharmacy 2008

University of Petra, Amman, Jordan

University of Baghdad, Iraq

PROFESSIONAL DEVELOPMENT/AFFILIATIONS

Won the Peace and Democracy fellowship to study Master’s in Peacekeeping Management at Turin University

Field experience simulations in cooperation with the Italian Army-Budenasca, Italy

NATO Civil-Military Cooperation training and certificate-Motta Di Livenza, Italy

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