Customer Service Real Estate
Resume:
Cynthia J. Howell
College Park, Ga. 30349
***************@*****.***
SUMMARY
Highly motivated Senior Mortgage Professional; 35 years extensive experience in all phases of mortgage banking. Strong analytical credit, income and problem solving skills; as well as providing excellent customer service skills. Utilizes strong organizational, planning, and communication skills towards improving operational efficiency.
SKILLS PROFILE
Knowledge of all conventional and government underwriting, guidelines for agencies and private investors
Knowledge of all federal, state, local compliance regulations
Knowledge of Loan Prospector, Desktop Underwriting, MS Word, Excel, PowerPoint
Excellent communication skills
Ability to handle multiple tasks and prioritize workload
Excellent customer-relations background
EMPLOYMENT HISTORY
Mortgage Underwriter Coordinator/Mortgage Loan Processor
SunTrust Mortgage Atlanta, GA
Supporting Underwriting Specialist to complete all tasks for loan approval
Validate the quality and accuracy of the client and service provider’s documentation.
Pre-Closing Quality Assurance
Process refinance loans for Consumer Direct “HARP”
Processor
2011 to 2013
Amerisave Mortgage Corporation, Atlanta, GA 2010 to 2011
Review and submit conventional refinances utilizing Desktop Underwriting
Coordinate closings with customers and title company
Review all compliance documents per state guidelines
Assist in preparation of Quality Control
Chief Loan Processor
2008 to 2009
Acceptance Capital Mortgage, Alpharetta, GA
Responsible for supervising and processing FHA, VA, and Conventional loans
Operating Calyx software program, Loan Prospector and Desktop Underwriting
Analyze and devise solutions for settlement statements for each closing transaction
Prepare weekly and monthly status reports and excellent customer service support
Sr. Loan Officer
2005 to 2007
All Source Mortgage, Monroe, Ga.
Originate loan applications for FHA, VA, and Conventional financing, servicing Metro Atlanta
Maintain working relationship with Real Estate Agents, Attorneys and Clients
Conduct seminars on marketing and finance for First Time Homebuyer
Supervised staff for all daily operations and processing of mortgage loans
Operations Manager/ Sr. Loan Officer 2007 to 2008/
1996 to 1999
Johnson & Associates Financial Services, Union City, GA
Originate loan applications for FHA, VA, and Conventional financing, servicing Metro Atlanta
Maintain working relationship with Real Estate Agents, Attorneys and Clients
Conduct seminars on marketing and finance for First Time Homebuyer
Supervised staff for all daily operations and processing of mortgage loans
Sr. Loan Processor 2000 to 2005
1st Georgia Mortgage Funding Roswell, Ga.
Review and submit conventional refinances utilizing Desktop Underwriting
Coordinate closings with customers and title company
Review all compliance documents per state guidelines
EDUCATION
Associates Degree Business Administration
(Magna Cum Laude)
2010 to 2012
Kaplan University, Chicago, IL
Dean’s List 2010-2011/President List 2011-2012
The National Society of Collegiate Scholars 2011 to present
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