ROSALIND ROSS

Cell#: 817-***-****

E-Mail: acwogx@r.postjobfree.com

PROFESSIONAL SUMMARY

Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support in patient care. Patient-focused Unit Secretary with 20 years experience working in a busy medical hospital serving diverse populations. Efficient Unit Secretary skilled in tackling patient-oriented tasks in a fast-paced environment. Organized Unit Secretary with the ability to readily adapt to changing environments and demands. Patient-oriented Unit Secretary with strong professional telephone etiquette and organizational skills. Accomplished Unit Secretary who proudly maintains a highly productive, efficient and quality-driven environment at all times. Customer service oriented Unit Secretary skilled with greeting patients, their families and all visitors, scheduling appointments and preparing patient charts. Dedicated Unit Secretary offering 20 years of professionalism, as well as in-depth knowledge of Medical Terminology and Data Entry. Courteous Unit Secretary adept at balancing multiple tasks and priorities seamlessly while delivering the highest level of customer service. 20 years in the hospital industry.

SKILLS

20 Years Unit Secretary Experience

CPR/AED Certified

Compassionate

Efficient and reliable team player

Committed team player

Time Management

Medical terminology knowledge

Composed and professional demeanor

Resourceful and reliable worker

Adept multi-tasker

Unit support (phones, call light, faxing)

Excellent verbal communication

Responsiveness and alertness

WORK HISTORY

Unit Secretary 12/1999 to 04/2014

Cook Children’s Medical Center-801 Seventh Ave. Fort Worth, Texas 76104

Maintained accurate records of patient care, condition, and developmental needs of patients

Responded appropriately to the physical and emotional needs of patients

Performed clerical duties, such as word processing, data entry answering phones, call light system and filing

Ensured safety and well-being of patients, visitors and staff members

Treated all patients, their families, visitors, peers, staff and providers with respect in a pleasant and courteous manner

Scheduled appointments

Adeptly managed a multi-line phone system and respectfully greeted all patients and their families. Helping make their stay as comfortable as possible

Entered orders into EMR system efficiently in a timely manner

EMR, McKesson, Meditech, and Vocerra Literate

Prepared patient charts accurately and neatly for the unit

Prepared consent forms as necessary

Maintained STRICT patient, staff and physician confidentiality

Ordered X-rays, MRIs, CT scans, labs, diets and all other standard orders upon physician and charge nurse request

EDUCATION

LaMarque High School LaMarque, Texas

McKinney Job Corps Cntr. McKinney, Texas 1983 GED

Galveston College; Galveston, Texas 1984

Office Procedures, Word Processing, Bookkeeping, Math Review

*Will present copies of certifications upon interview*

Alvin Community College; Alvin, Texas 1991

Nursing Home Activity Director

*Will present copy of certification upon interview*

Lamar University; Beaumont, Texas Certified Ward Clerk (Unit Secretary/HUC) 1993

*Will present copy of certification and transcript upon interview*

Galveston College; Galveston, Texas Certified in Fundamentals of ICD-9 CM Coding 1998 *Will present copy of certification upon interview*

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