Administrative Assistant Customer Service

Miranda A. Flores *** Michigan St., South Houston, TX. 77587 ***************@*****.*** 832-***-****

Objective

A highly dynamic, skilled and qualified administrative assistant/dispatch with diverse knowledge of handling administrative tasks. Seeking a position as an Administrative Assistant/Dispatch to utilize my proficiency and knowledge in a renowned organization.

Summary of Skills

Over 3 years experience in Customer Service, Phone Operator, Retail Sales, Secretary, and Dispatcher.

Highlight of Qualification

Area of Skills and Knowledge

Microsoft Office 95’–Vistas MS Binder Purchasing MS Word MS Excel QuickBooks MS PowerPoint Windows Adobe MS Access Simi- Bi-Lingual Explorer / Mozilla Dispatching Data Entry-10-Key 4,000kph TABC Certified MS Outlook Typing 40 WPM TWIC

Work Experience

Broadway Buffalo Wings November 2014-May 2015 Waitress Pasadena, TX.

• Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.

• Collect payments from customers.

• Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

• Take orders from patrons for food or beverages.

• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

• Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required. • Prepare checks that itemize and total meal costs and sales taxes.

• Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.

• Present menus to patrons and answer questions about menu items, making recommendations upon request. • Inform customers of daily specials. • Clean tables and/or counters after patrons have finished dining.

• Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine. • Explain how various menu items are prepared, describing ingredients and cooking methods.

• Prepare tables for meals, including setting up items such as linens, silverware, and glassware.

• Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.

• Stock service areas with supplies such as coffee, food, tableware, and linens.

• Garnish and decorate dishes in preparation for serving.

• Fill salt, pepper, sugar, cream, condiment, and napkin containers.

• Escort customers to their tables.

• Describe and recommend wines to customers.

• Bring wine selections to tables with appropriate glasses, and pour the wines for customers.

Olive Garden Restaurant June 2013-May 2014 Waitress Pasadena, TX.

• Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.

• Collect payments from customers.

• Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

• Take orders from patrons for food or beverages.

• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

• Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required. • Prepare checks that itemize and total meal costs and sales taxes.

• Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.

• Present menus to patrons and answer questions about menu items, making recommendations upon request. • Inform customers of daily specials.

• Clean tables and/or counters after patrons have finished dining.

• Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.

• Explain how various menu items are prepared, describing ingredients and cooking methods.

• Prepare tables for meals, including setting up items such as linens, silverware, and glassware.

• Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.

• Stock service areas with supplies such as coffee, food, tableware, and linens.

• Garnish and decorate dishes in preparation for serving.

• Fill salt, pepper, sugar, cream, condiment, and napkin containers.

• Escort customers to their tables.

• Describe and recommend wines to customers.

• Bring wine selections to tables with appropriate glasses, and pour the wines for customers.

Eagle Automotive and Transmission June 2013- February 2014 Market Representative Pearland, TX.

• Responsible for planning overall marketing, e-marketing, training and strategic programs for Independent Business Owners.

• Ability to assist Independent Business Owners with development of niche market strategies. • Ability to interact directly with Independent Business Owners to promote marketing services and tools through bi-monthly outbound sales call campaigns.

• Participate in site inspections, familiarizations trips, and on-property and off-property events as needed

• Formed good working relationship with Pearland Chamber of Commerce, Ambassador and Board members.

• Followed up with clients, to ensure satisfaction

Texas Lone Star Shuttle May 2011- May2013 Secretary/Dispatch Houston, TX.

• Answer telephones and gave information to callers, took messages, or transferred calls to appropriate individuals • Arranged conferences, meetings and travel reservations for office personnel. • Completed forms in accordance with company procedures. • Scheduled and dispatched workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs using radio or telephones • Arranged for necessary repairs in order to restore service and schedule • Relayed work orders, messages, and information to or from work crews, supervisors and field inspectors using telephones or two-way radios. • Received and/or prepared work orders. • Monitored personnel and/or equipment location and utilization in order to coordinate service and schedules. • Ensured timely and efficient movement of trains according to train orders and schedules. • Evaluate situations (e.g. involving other staff, the public, etc.) for the purpose of taking appropriate action and /or directing to appropriate personnel for resolution. • Performed various administrative tasked as required.

Education

San Jacinto College-Pre-requisites 2011-Current Pasadena Memorial High School-Graduating Class of 2011

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