Data Entry Customer Service
Resume:
CHERLONDA L. MARTIN
*** ******** ***** ***** ***. #902 Houston, Texas 77073
********@*****.***
OBJECTIVE
I am a highly motivated individual with a keen eye for detail. I am looking for an opportunity to prove my worth and advance my career as far as possible. I consider myself to be an effective team player with excellent leadership skills and an analytical approach to the solving of problems. I believe given a chance, I would become an asset to any company.
EDUCATION
University of Phoenix, Houston, Texas 03/ 2010 –10/ 2014
Bachelor of Business Science- Business with Concentration in Management
GPA- 3.05
Kaplan University, Houston, Texas 01/2006 – 03/2006
Associate of Real Estate Salesperson in Real Estate
GPA-3.0
PROFESSIONAL EXPERIENCE
Kelly Services- ExxonMobil Spring, Texas 03/2015- Present
Administrative Assistant
Performs a variety of administrative functions. Scheduling catering needs for meetings and workshops, entering payroll for 85 employees in SAP from PERT reports generated from SharePoint, registering visitor’s admittance and vehicles, memos, copying, answering phones, generating reports, handling multiple projects, prepare and monitor invoices and expense reports. Arranging conference calls and scheduling meetings and workshops. Other responsibilities ordering supplies and other essentials office needs.
Info Tree Staffing Services- ExxonMobil Plymouth, MI. 06/2014-02/2015
Data Entry Specialist (PMET)
Entering manual engineer procedures from different countries into a system called Vanguard and marking each converted procedure completed in SharePoint system, attaching PDF procedures to Vanguard which is an organizing document to convert all procedure and updating SharePoint system as completed. Able to log data items on Excel Spreadsheet for daily count and tracking, and review all completed converted procedures for review and accuracy. Majority of daily task involves heavy data entry alpha and numeric.
Stewart Home Retention Services, Houston, Texas 03/2011-05/2014
QC Analyst/Loss Mitigation Specialist
Conduct reviews of mortgage loans at the Deed-In-Lieu stage to ensure compliance with Fannie Mae requirements; federal/state laws; all applicable regulations; company policies and procedures. Ensure that data in origination system (SharePoint, IPortal, Yardi, CRM, and Home Saver) and DU databases matches source documents and issued a daily scorecard to the associates who processed the borrower’s file for DIL. Involved verbal & written communication skills.
Resource Staffing/ Stewart Home Retention Services
Loss Mitigation Specialist
Conduct reviews of mortgage loans at the Deed-In-Lieu stage to ensure compliance with Fannie Mae requirements; federal/state laws; all applicable regulations; company policies and procedures. Ensure that data in origination system (SharePoint, IPortal, Yardi, CRM, and Home Saver) and DU databases matches source documents and issued a daily scorecard to the associates who processed the borrower’s file for DIL. Majority of daily task involves heavy data entry alpha and numeric.
Responsible for multiple mortgage products that are 60+ days delinquent, as administered by investor, departmental and legal guidelines, serviced up-to-dated files so borrowers can receive the best assistance, reduced loss due to foreclosure through the use of loss mitigation options, reviews title searches to ensure that no title issues, analyzes financial statements, tax returns, credit reports, and the value of the collateral in order to determine and recommend the most feasible and appropriate workout to the customer.
Pro Health Staffing, Houston, Texas 12/ 2010 – 10/2011
Administrative Assistant
Copy, type, proofread and create documents; create and maintain a system for filing and retrieval of documents; open, date-stamp and prioritize incoming mail and process outgoing mail (copy, distribute) for department; answer telephones, take messages, determine and take action on messages, Scheduling patient appointments, Prepare slides for presentation, prepare brochures, resource cards, teaching guides and letters and schedule assignments for residents, purchase orders, enter time, and make necessary changes for employees.
Adecco-URS Corporation, Houston, Texas 01/ 2011 – 10/2011
Data Entry Specialist
Transferred manual deviation to excel spreadsheet for oil and Gas Company, completed deviation and created PDF files for easy review, and completed 500+ entries per day. Majority of daily task involves heavy data entry alpha and numeric.
ACS/Sprint, Houston, Texas 10/ 2009 – 12/ 2010
Customer Service Representative
Performed troubleshooting techniques to resolve issues, customer service primary functions, introduced new plans and products, and developed listening skills and sales technique. Majority of daily task involves heavy data entry alpha and numeric.
Lab Advantage, Houston, Texas 04/ 2009 – 10/2009
Lab Data Entry Clerk
Utilized appropriate resources for proper specimen processing and answered inquires of basic customer related issues, utilized appropriate resources for proper specimen processing and correctly identified proper tubes and containers, transport media and storage temperature for each test type, Scanning lab results and created PDF files, and accurately enters all required information presented on client specific requisitions into the laboratory information system. Majority of daily task involves heavy data entry alpha and numeric.
Memorial Hermann Hospital, Houston, Texas 12/2006 – 02/2009
Patient Access Representative II
Payroll Assistant I
Performed Scheduling, registration, patient pre-registration, financial counseling activities, discharge functions, verify eligibility, and ensured medical necessity compliance, obtained complete and accurate patients’ demographics information, and performed bed assignments. Performed daily payroll department operations, managed workflow to ensure payroll transaction are processed in ADP accurately and in timely matter, and processed correct garnishments calculation and compliance and yearly reporting for W-2s’.
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