Supply Chain Customer Service
Resume:
Michael B. Miller
Callahan, FL
*********@*****.***
Profile
Experienced professional with solid background in mechanical and technical analysis, logistics, with strong emphasis in supply chain and project management. Consistently exceed goals and customer service expectations. Experienced in handling international accounts and in presenting positive results of scale for Global operations. Critical competencies include: problem solving and analytical skills, ability to influence and lead without direct authority, action planning, business and customer focus, concern for order, quality and accuracy, communication, flexibility, holistic view, organizational awareness and commitment, team-working, directing, and delegation.
Education MPM, Keller Graduate School of Management
BSTM, DeVry University
Six Sigma Black Belt, Villanova University
Six Sigma Lean Sensei, Villanova University
Career History
Senior Planner Analyst/ Team Leader - Export Operations (2008 – 2014)
Leadership, Project Management, Team Dynamics, Logistics, Supply Chain, Action planning (reactive and pro-active), SOX, Cost initiatives, Marketing along with penetration and saturation, new product offerings and respective deadlines, New startups and closings and, Customer and vendor account manager
As leader responsible for training new associates, leading team direction, motivation, and focus including instructional aids, diagrams, and processes/process flows
Research analyze, and resolve Bill of Material (BOM) issues, new parts (NPs), JIT transportation logistics, and quality standards
Coordinate with OEMs, Engineers and Designers to ensure correct structure in respect to offerings and customer needs
Support international customers with JIT deliveries, correcting ordering/shipping discrepancies, verifying shortages, and or dispute shipments
Manage multi-million on-hand inventory, turnover, and loss ratio
Manage multiple vendor accounts, electronic ordering, Global supply chain (multi-national), and transportation (SEA, AIR, and Truck)
Billing mediation and resolution
Manage manufacturing plant material planning goals
Project Structure Project Leader (2006 - 2008)
Leadership, Project Management, Team Dynamics, Logistics, SDLC, Supply Chain and action planning for organizational culture/dynamics initiatives
Member ProBuilder core team tasked with creating, designing, implementing, and maintaining current organizational initiatives involving new technology, new models, and action planning for current and future organizational culture/dynamics initiatives (ISO, SOX)
Tasked with creating, designing, implementing, and maintaining ProBuilder Microsoft Project Plan. Project Plan responsibilities include: define phase deliverables, track milestones, schedule and assign roles and resources, evaluate risks, recommend contingency plans, ensure project methodology, prepare reports for upper management regarding status, action plans, undocumented risks and issues, and lessons learned documentation.
Tasked with: mentoring, leading team direction, motivation, and focus including creating, designing, and maintaining instructional aids, diagrams, processes/process flows, and training
Coordinate both on-site and virtually with Upper Management, Engineers, Designers, and IT dept. to research, analyze, and resolve all issues that could disrupt/disable the timely implementation/completion of the Project Plan
Application Analyst/Associate/Leader (2002 – 2006)
Research, analyze, and resolve product structure issues that disable the timely processing of customer orders
Coordinate with Engineers, Designers, Order Application Associates, and Product Structure Leaders
Support management with responsibilities for tracking and resolving open issues
Coordinating with OEMs, suppliers, and planners to ensure JIT, and lean manufacturing goals/targets successful completion/compliance
Coordinate with Sales billing to ensure accurate and timely processing of customer orders and payment
As leader responsible for training new associates, leading team direction, motivation, and focus including instructional aids, diagrams, processes/process flows, and training
Research, analyze, and resolve manufacturing/build ability issues that disable the timely processing of customer orders
Responsible for manufacturing plant material planning goals
Professional Affiliations:
9/2001 – Present AWS Member
9/2006 – Present PMI Director of Volunteer Activities
1/2007 – Present SIGMA BETA DELTA Member
2/2007 – Present ASQ Member
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