Customer Service Administrative Assistant
Resume:
Karen L. Pavao
*** ******* ******, **** *****, MA 02723
508-***-**** *************@*****.***
SKILLS
Excellent communication skills
Maturity to respect patient confidentiality
Enthusiastic team player
Knowledgeable in Microsoft Suite, Athenanet
Well organized, eager to learn
Professional customer service and decision making
PROFESSIONAL EXPERIENCE
Home Health Aide Family Care - Dartmouth, MA
J 2011 –2012
“Family Member Care Advocate”
Responsible for patient total daily care
Advise Doctors of patient needs and physical health
Helped to ensure the comfort, healthcare and dignity of family member
South Coast Physicians Services - Dartmouth, MA
J 2008 –2011
Collection Specialist/ Lead Receptionist
Cold call customers for self pay collections.
Advising customers on insurance claims and coverage.
Providing customer service for incoming insurance billing customer calls.
Accurately logged customer contacts and records.
Responded to interoffice client inquires from various medical offices.
Ran customer eligibility for all major insurance companies.
Scheduled phone coverage for office to ensure customer phone queues were appropriately staffed under all circumstances.
CS&M Telesystems - Tiverton, RI
2006 – 2008
Administrative Assistant to the President and CEO
Personal assistant to the President/CEO. Responsibilities include meeting coordinating, correspondence for clients and preparing customer documents.
Assisted in sales of new telecommunication systems.
Maintained inventory.
Coordinated the assignment of technicians for daily work projects.
South Coast Physicians Services/Westport Family Medicine- Westport, MA Telephone Receptionist
2002 – 2006
Answered incoming patient telephone calls.
Scheduled office appointments and specialized appointments.
Generated referrals.
Accepted refill requests.
Maintained files and patient confidentiality.
M
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