Karen L. Pavao

*** ******* ******, **** *****, MA 02723

508-***-**** acwofi@r.postjobfree.com

SKILLS

Excellent communication skills

Maturity to respect patient confidentiality

Enthusiastic team player

Knowledgeable in Microsoft Suite, Athenanet

Well organized, eager to learn

Professional customer service and decision making

PROFESSIONAL EXPERIENCE

Home Health Aide Family Care - Dartmouth, MA

J 2011 –2012

“Family Member Care Advocate”

Responsible for patient total daily care

Advise Doctors of patient needs and physical health

Helped to ensure the comfort, healthcare and dignity of family member

South Coast Physicians Services - Dartmouth, MA

J 2008 –2011

Collection Specialist/ Lead Receptionist

Cold call customers for self pay collections.

Advising customers on insurance claims and coverage.

Providing customer service for incoming insurance billing customer calls.

Accurately logged customer contacts and records.

Responded to interoffice client inquires from various medical offices.

Ran customer eligibility for all major insurance companies.

Scheduled phone coverage for office to ensure customer phone queues were appropriately staffed under all circumstances.

CS&M Telesystems - Tiverton, RI

2006 – 2008

Administrative Assistant to the President and CEO

Personal assistant to the President/CEO. Responsibilities include meeting coordinating, correspondence for clients and preparing customer documents.

Assisted in sales of new telecommunication systems.

Maintained inventory.

Coordinated the assignment of technicians for daily work projects.

South Coast Physicians Services/Westport Family Medicine- Westport, MA Telephone Receptionist

2002 – 2006

Answered incoming patient telephone calls.

Scheduled office appointments and specialized appointments.

Generated referrals.

Accepted refill requests.

Maintained files and patient confidentiality.

M

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