Customer Service Sales

Organized Dedicated Excellent Communication Attention to detail Time-Management

WORK HISTORY

WINNERS – DUNDAS AND WINSTON CHURCHILL PRESENT

Floor Associate, all departments in the store.

Cashiering to check out customer on their purchases.

Providing Customer service to customer on their queries.

Arranging display, item recoveries and making sure store is free of clutter.

Any other tasks that maybe assigned by the manager.

TRIUMPH INTERNATIONAL, OAKVILLE, ONTARIO (2009-2014)

Accounts Receivable Assistant: 2009-2014

Assisted in the daily operations of the Accounts Receivable department.

Maintaining Accounts Receivable records of all customers.

Prepared accounts and updated account data base daily.

Responsible for the billing of all customers of Triumph, Canada and U.S.

Completed payment reconciliation of Canada and U.S. accounts.

Processed customer’s credit card payments. Allocated cheque payments of accounts.

Preparing daily A/R deposits, investigated and resolved invoicing discrepancies.

Maintained accurate customer records such as new account set-up.

Researched and processed customer claims of invoice payments.

Prepared and entered rebates of all the customer accounts.

Invoiced and prepared customer statements, prepared & entered returns.

Reported customer deductions regarding rebates.

Generating monthly reports of aging and filing accordingly.

Relieving the Credit Manager during his absence.

TRIUMPH INTERNATIONAL, OAKVILLE, ONTARIO (2002-2008)

Customer Service/Data Entry: 2002-2008

Responded professionally to calls and emails from customers and agents.

Provided information and resolved products issues in a timely manner.

Performed data entry of orders requested by the stores, customers & agents Canada-wide

Maintained sales report records of sales agents from all territories.

Liaised with Sales and Marketing staff using effective team-work & communication skills.

Prepared and mailed daily invoices to customers, sorted & distributed office mail

Kept track of purged accounts and cancellation of invoices.

Performed other duties as requested and provided reception relief.

PRIMERICA FINANCIAL SERVICES

Accounts Reconciliation Clerk: Seasonal 2011,2012 and at PRESENT

Sorted cheques and back up papers of all investors/depositors.

Reconciled, validated all cheques sent by the clients.

Ensured accuracy by reviewing information on cheques and crossed referenced with reports.

Balanced all processed cheques against report and other supporting papers.

Prepared and finalized all cheques to be ready for entering in the ledger.

SEARS CANADA (2009 2010)

Sales Associate/Cashier – Jewellery Department: Seasonal 2010

Interacted and communicated with customers.

Provided timely customer service and successfully promoted store products.

Ensured work area was clean and presentable and placed jewellery in safe at closing

SEARS CANADA (2009)

Sales Associate – Shoe Department: Seasonal 2009

Provided efficient and timely customer service, effectively resolved customer complaints.

Increased sales by assisting client with finding proper size, color, style and brand of shoes.

Ensured that store was presentable and ready for business the next day.

PREVIOUS WORK EXPERIENCE:

SHERATON HOTEL, DUBAI, UAE

Paymaster (8 Years)

Paymaster of a 450-staffed hotel of different nationalities.

Prepared payroll for all Sheraton staff.

Reporting directly to the Assistant Controller and Controller.

Ensured that staff salaries were deposited in the bank before end of the month.

Corrected time-sheets and recorded all relevant information, pertaining to payroll.

Kept all personal files of all staff in the safe for security.

Ensured confidentiality when managing employee’s personal information.

Processed final payments of staff in case of termination or resignations.

Maintaining advances, payoffs prior to month end closing.

Reported and kept files of all staff ticket entitlement for their flights.

Prepared all documents papers, payroll statements, indemnity records of staff.

Answered all queries regarding payroll during audit period twice a year.

Liaised with all accounts staff for smooth operation.

Relieving the Accounts Payable Manager during vacation.

Education:

Second Year University Student – Manila Central University,

Philippine Beauty and Fashion School – Secretarial Course

Character References:

Sherie Gilbert – 647-***-****

Rebbecca Ragel – 905-***-****

September 19, 2016

The Human Resources

I would like to apply in the position posted in your website. Please find attached resume for your reference.

With my various experiences in different fields, I hope you will consider my application to become one of your team member.

I am available to meet you in person for interview. You may contact me at 647-***-****.

Sincerely Yours,

Teresa Aliazon

3185 Eclipse Avenue

Mississauga, On

L5M 7X3

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