Customer Service Sales

ANNETTE PIZARRO

Kissimmee, Florida ***** 407-***-**** / 407-***-**** ***********@*****.***

SUMMARY OF QUALIFICATIAONS

Experienced in soliciting new commercial mortgage business and sell mortgage products to meet established loan quality and production goals.

Seven years’ experience in supervising and coordinating activities of workers involved in providing administrative support.

Self-motivated, able to set effective priorities and meet impossible deadlines.

Strong administrative and organizational abilities.

Exceptional written, verbal, and inter-personal communications skills (English and Spanish).

Ability to master new concepts, ideas, and practices.

Able to work in a team environment or independently

Excellent customer service skill and problem-solving skills

Experienced multi-tasking abilities and focus

Able to meet deadlines in a timely manner.

Inbound/Outbound customer service skills

Nationwide commercial marketing for mortgage lenders

Experienced with front desk customer service general office skills

RELEVANT EXPERIENCE

Called on existing network of borrowers and brokers to sell Sunshine Nationwide Finance suite of mortgage loan products.

Developed sales and marketing plan to develop new business and revenue streams with borrowers and brokers.

Became an expert on mortgage loan products and represent the firm at industry events.

Answered questions on loan programs, obtain loan request information from borrowers to model and size transactions as well as real estate and other related documentation, issue loan quotes and Letters of Intent.

Managed relationship throughout the loan process from lead through origination and close.

Communicated requirements and other information to clients relating to closing and preparing all documents required for the transaction agreements and sales

Conducted nationwide sales and marketing strategies to commercial owners of small and large businesses.

Reviewed loan agreements to ensure that they were complete and accurate according to policy.

Followed-up with customers on the status of their loans and offered new loan incentives

Originated loans for commercial direct lenders and sent information to companies for approvals and processing.

Stayed abreast of new types of loans and other financial services and products to better meet customers' needs.

Met with applicants to obtain information for loan applications and to answer questions about the process and products.

Analyzed applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.

Explained to customers the different types of loans and as well as the rates and terms of those services.

Proven ability to meet and exceed the company’s sales goals through customer interaction

Able to establish close relationships with assigned business partners, in order to ensure that establish goals are met.

WORK HISORY

Baggage Airline Guest Service INC Dispatcher/Guest Services 09/2015- Present

Independent Caretaker Family Caregiver 02/2013-08/2015

Florida Van Pool Medicar Services Dispatcher Assistant Manager 11/2011-01/2013

Amcar Services Sales and Marketing 08-2006-04/2008

U Mortgage & Financial Originating Loans selling Rates 08/2006- 11/2006

First Capital Lending Group Loan Mortgage assistant 05/2006-08/2006

Self Employed Nationwide Loan Originator 08/2005-04/2006

Sunshine Nationwide Finance Inc. Sales / Telemarketing Customer Service Rep 12/1999-08/2000

EDUCATION

FMU FMU Orlando Business Administration 9/2004

Contact this candidate