Training Manager, Technical Writer, Instructional Designer

Summary of Qualifications

•**+ years of experience designing, developing, editing and producing technical content

•20+ years of experience managing projects and learning programs, collaborating with subject matter experts from assessment to evaluation, creating timely, successful outcomes

•Association for Talent Development (ATD) Certified Professional in Learning and Performance (CPLP) since 2006, Langevin Certified Instructional Designer, Certified in Information Mapping

•Strengths include flexibility and adaptability, independent work ethic and passion for learning

Professional Experience

January 2000 – March 2015: Education Technologist, Crew Training International, Inc.

•Performed program management. Maintained ten syllabi annually, reviewing more than 80 lessons each year for currency, accuracy and relevance. Created courseware for instructor-led workshops, experiential trainers, self-study and performance support. Wrote materials for clarity and interaction; integrated student-centered learning techniques to advance learning transfer and retention.

•Managed each new lesson as a project, facilitating meetings with stakeholders and subject matter experts. Tenaciously planned with teams to determine focus and scope for each course, collaborated to create and sustain a strategy to meet requirements, ensuring alignment with organizational goals.

•Performed technical writing and editing. Wrote instructional materials in accordance with government specifications; managed revisions via a training management system. Edited and standardized existing material to meet style guide standards. Tasks included interviewing subject matter experts, studying technical orders and engineering manuals, and gaining hands-on experience with the hardware. Designed and created diagrams, photographs and charts to illustrate difficult concepts. Determined and developed standard operating procedures.

•Conducted in-depth job task analysis and needs assessments to determine proficiency gaps and training and performance solutions; researched requirements, instructor experiences, target audience and future needs to identify performance-based learning objectives and chart syllabus flow.

•Designed surveys and reviewed program evaluations, test results, student, customer and performance feedback to analyze training effectiveness and made recommendations for course improvement. Monitored graduate performance and supervisor feedback to ensure lasting performance outcomes.

•Courseware integrating Crew Resource Management showcased as best practice, used by other courses, and even incorporated into USAF Weapons School curriculum.

•Created procedures, tools and templates to standardize management and quality of courseware to include comprehensive ISD process flow charts and standardized processes for coordinating the collaborative work effort required to produce syllabus review reports and formal syllabi.

July 1998 – January 2000: Manager of Technical Training, Union Pacific Railroad (UPRR)

•Led 32 training coordinators in developing, delivering and tracking training across the country. Resolved conflicts between production and training, coached coordinators in marketing and demonstrating ROI on training. Built and implemented innovative strategic plan for mechanical training, demonstrating a statistically significant reduction in road failures.

•Standardized ongoing needs assessments and initiated certification in critical performance areas.

•Developed and instructed periodic 7-week intensive “boot camp” for new quality managers.

•Designed and facilitated 2-day diagnostic active learning course in problem analysis thinking skills.

•Developed and mapped procedures, including training requests, certification, course evaluation and locomotive failure diagnostics.

May 1992 – March 1998: Electronic Warfare Officer, United States Air Force

•Managed qualification, instructor upgrade and continuation training.

•Created classroom and on-the-job curriculum from scratch for new crew position.

•Developed and maintained standardized operating and checklist procedures.

•Instructed operators on crew position knowledge and procedures, ensuring compliance.

•Active liaison between contractors, engineers and flyers for frequent system upgrades.

•Coached process improvement teams. Increased compliance with local scheduling procedures by 75%. Coached tiger team that reduced finance unit’s workload by 50%.

Volunteer Experience

October 2009 – December 2011: Member, American Society for Training and Development (ASTD) Leadership Conference Program Advisory Committee

•Analyzed facilitator and participant feedback to identify trends in satisfaction, engagement and knowledge transfer, and recommended improvements.

•Mentored breakout session facilitators to ensure a high level of engagement and learning in each presentation. Launched first-ever comprehensive backchannel for this event, used social media to increase knowledge transfer.

•Worked via email, telephone, and web meetings to identify conference theme and keynote speakers, as well as plan for sponsorships, logistics and evaluation.

January 2007 – December 2009: Director of Certification, ASTD Nebraska Chapter

•Developed strategic vision for chapter certification support. Created and directed chapter service to support members in attaining and maintaining the Certified Professional in Learning and Performance (CPLP) credential. ASTD National recognized this program as a best practice.

•Built processes and tools for creating community awareness of the CPLP. Presented breakout sessions at multiple ASTD conferences about the how chapters can support the CPLP.

•Networked and implemented a CPLP Community of Practice on Ning and LinkedIn.

Skills

•MS Office: Word, PowerPoint, Excel, Outlook, Publisher, OneNote; SharePoint; Access; Visio; Articulate Storyline; Moodle LMS; Adobe Photoshop, Acrobat; Google Drive, Documents, Sheets; Apple iWork: Pages, Numbers, Keynote; Quicken; LinkedIn; Twitter; HTML

Education

•1997: Masters Human Relations, University of Oklahoma

•1991: B.S. Mathematics, Statistics, University of Washington

Training

•2014: Advanced eLearning Design Certificate, ASTD National

•2009: Coaching Certificate, ASTD National

•2006: Advanced Trainer’s Institute, ASTD Nebraska (Included Strategic Planning, Project Management, Human Performance Improvement and Systemic Thinking)

•2004: Instructional Design Certification, Langevin Learning Services Inc.

•1999: Information Mapping™: Documenting Procedures, Policies & Documentation

•1998: Union Pacific Railroad Certified Quality Manager

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