ELIZABETH MENDEZ VALENCIA

*** ********** ***. • Fresno, TX 77545 • 832-***-**** •

acwoed@r.postjobfree.com

OBJECTIVE

To use my experience and my hunger of growth to succed and accomplish my life and career goals. I am a motivated customer service specialist with over 8 years experience in a fast-paced, team-based environment. Self-motivated with exceptional communication and computer capabilities. I am bilingual, with great verbal and written experience in Spanish and English. Satisfactory translations. Enthusiastic and honest individual with a great work ethic who genuinely enjoys learning new objectives and tackling challenges in diverse environments

WORK EXPERIENCE

Office Assistant/Receptionist/Customer Service

Representative

Martin's Transmission & Auto Repair ($13.00 P/H), Fresno, CA

04/2008 - 08/2016

Answered an average of 20+ calls per day by addressing customer inquiries, solving problems and providing service information.

Greeted customers entering the shop to ascertain what each customer wanted or needed.

Described shop services to customers and accurately explained details about the service that would be provided.

Earned management trust by serving responsibly and depositing money into bank account.

Politely assisted customers in person and via telephone.

Communicated with vendors regarding back order availability, future inventory and special orders.

Provided an elevated customer experience to generate a loyal clientele.

Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing.

Data Entry

Contributed To Company Success

Team Player

Communicated effectively with customers on future problems and repairs that might need to be addressed.

Maintained vehicle records by recording and filing all service and repairs.

Supervised 6 of employees in the repair shop.

Represented shop/owner in small claims court cases. EDUCATION

J. E. Young Academic Center Fresno, CA

High School Diploma

2006 - 2008

SKILLS

Automotive parts knowledge

Alldata knowledge

Ondemand (Mitchell Ondemand) knowledge

MS Windows / computer proficient

Multi-tasking ability

Cleanliness

Adaptability

Good telephone etiquette

Data Entry

Active Listening Skills

Dedicated Representative

Credit Transactions

Trusted key holder

Creative problem solver

Exceptional communication skills

Strong client relations

Quick learner

Proficient in cash management

Accurate money handling

Positive Customer Experiences & Customer Assistance

Energetic Work Attitude

Interfaced With Clients

Communication Skills

Bilingual (English/Spanish)

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