Customer Service Manager
Resume:
Shrayne Sharkey
Cypress, TX 77429
*************@*****.***
I'm easily trained and reliable. Passionate and motivated with a drive for Excellence. Always interesting in furthering my career to better my future. I'm Goal Oriented and dedicated. Hardworking, friendly, and get along with others well. I would love to become a member of your team.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Skills & Software Experience
•Proficient in ALL Microsoft Office Programs
•SAP & Two Screen Multitask
•Verint Impact 360
•Familiar with AASIS & EOMIS System
•Clerical
•Public Safety & Security
•Administration & Management
•Monitoring & Instructing
•Coordination
•Customer & Personal Service
•Sales
•Data Entry
•Sorting
•Cash Handling
•Call Center
•Agvance Software
•Freight & Logistics
Office Coordinator
Simplot Grower Solutions- Hempstead, TX July2016-September 2016
General Clerical Duties
Greet Customers
Invoice including Freight then Mail Out
Process Payments
Bank Deposits
Office Errands
Accounts Payables
Answer Incoming/Make Outbound Calls
Assist with Payroll
Call Center Retention Closer (Promoted) April 2016- Present
Reliant Energy- Houston, TX
Answer High Call Volume of Priority One Customers
Close On All Available Sales
Solve Customer Issues Regarding Account
Weekly Meeting on Business Needs
Process Payments
Grant/Deny Extensions
Call Center Retention Specialist January 2016-Present
Reliant Energy - Houston, TX
Answer High Volume Of Calls
Make Outgoing Calls
Process Payments
Grant/Deny Extensions
Renew/Change Contract Plans
Call Center Representative
Xerox - Houston, TX August 2015 to November 2015
•Incoming Call Center
•Set up new services
•Bill Inquiries
•Send out technicians
•Customer service
General Office Coordinator
The Marker Group – Houston TX (Temp) July 2015 to August 2015
•Case Planning
•Collections, Research, Tracking & Delivery Protocol
•Data Extraction & Reporting
•Records Research & Review
•Analyzing
•Medical Records Chronology
•Pathology
Assistant Store Manager
Tobacco Superstore – Dumas, AR August 2012 to June 2015
•Count money and make bank deposits
•Meet customer's needs.
•Backs up Store Manager and assist with duty list.
•Complete a store tour, and note all the store conditions
•Check all vendors in the store
•Insure all policies and procedures are adhered to.
•Hire, discipline, and terminate employees
•Create & Monitor Employees Schedules
•Heavy Cash Handling
•Answer phone calls assisting with customer needs
Correctional Officer
Arkansas Department of Corrections - Grady, AR January 2012 to June 2015
•Monitor Cameras from Radio Room & Control Booth of entire Facility and Barracks.
•Monitor & Direct Traffic of facility from Control Booth with Main Radio to different locations.
•Maintain order, discipline, and security within assigned areas in accordance with relevant rules, regulations, policies, and laws.
•Take, receive, or check periodic inmate counts to ensure that each prisoner is present.
•Maintain knowledge of, comply with, and enforce all institutional policies, rules, procedures, and regulations.
•Respond to emergencies, such as escapes.
•Answer/Transfer calls in the radio room.
•Restrain, secure, or control offenders, using chemical agents, firearms, or other weapons of force as necessary.
•Resolve problems between inmates.
•Supervise or perform searches of inmates or their quarters to locate contraband items.
•Transfer or transport offenders on foot or by driving vehicles, such as trailers, vans, or buses.
•Entering Data in the Eomis & Aasis Program (Data Entry
Jailor
Dumas City Jail - Dumas, AR - March 2011 to January 2012
•Monitor conduct of prisoners in housing unit, or during work or recreational activities, according to established policies, regulations, and procedures, to prevent escapes or violence.
•Inspect conditions of locks, window bars, doors, and gates at correctional facilities to ensure security and help prevent escapes.
•Record information, such as prisoner identification, charges, and incidences of inmate disturbance, and keep daily logs of prisoner activities.
•Inspect mail for the presence of contraband.
•Process or book convicted individuals to jail.
•Participate in required job training.
Shift Manager
McDonalds - Dumas, AR - May 2010 to January 2012
•Resolve customer or employee complaints.
•Monitor food preparation methods, portion sizes, and presentation of food to ensure that the food is prepared and presented in an acceptable manner.
•Count money and make bank deposits.
•Assess staffing needs, and recruit staff using methods such as newspaper advertisement or attendance at
•Job fairs.
•Heavy Cash Handling
EDUCATION
Certificate for Correctional Officer Completion
Tucker Training Academy
January 2012 to March 2012
High School Diploma
Dumas High School – May 2010 Dumas, AR
Southeast Arkansas College
August 2010-May 2011 Criminal Justice Major 24 credit hours
Contact this candidate