Warehouse Management

**** ****** **** *****, ****** NV *****

https://www.linkedin.com/in/robert-bush-47ba8a22

*********@*****.*** 631-***-****

Warehouse Operations Manager

A progressive Business Operations Manager with a particular strength in driving performance, reducing inefficiencies and cutting costs. Exceptional communications skills, both oral and written. Self motivated and focused with over 5 years working in senior managerial roles. Extensive experience in Business Operational matters and is passionate about supporting individuals and business growth. A pragmatic problem solver that empowers employees to best utilize their skills and promote career development.

Areas of expertise:

Projects Management - Warehousing Logistics - Operational Excellence - Quality Control

Customer Satisfaction - Vendor Relations - Value Added Services - Change Management

Professional Experience

ARROW ELECTRONICS (A Global Provider of Components, Services and Solutions) 1995 - 2016

Logistics, Projects, Quality, Value Add Operations Manager, Reno NV 2011 - 2016

Project Manager for $10 million dollar Shipping Automation project

Managed Ecommerce Business Group Global Logistics

oDeveloped a Logistics Plan for clearing ecommerce customer shipments into China

oDrove Logistic efficiencies that improve customer service and reduce cost

Provided support and training to newly acquired companies with regard to warehousing, value added services, and Arrow corporate policy alignment.

Richardson RFPD / ETG / AE Petsche / Chip One Stop / Arrow Ecommerce (VERICAL) / Arrow Brazil

ECIA Project Chairperson for Electronics Industry Connector Packaging project

Reengineered internal processes, increasing efficiency, improving productivity and reducing costs

Maintained and analyzed new engagement metrics for Service and Quality trends, interact with warehouse department teams to drive improvements

Managed multiple projects to align new business processes, decrease packaging costs, develop new packaging and storage solutions for newly introduced products

Integrated New Product Inventory (DIE and Extrusions) leveraging our best in class storage solutions

Maintained IT System Enhancement projects tracker for Reno, coordinate with warehouse teams to ensure supporting documents and data are being provided

Standardized Special Handling verbiage and code pricing on over 900 active Reno codes

Maintained and Analyzed PDC FQR / Quality metrics, highlight areas of focus and facility performance to goals

Led Kaison for warehouse Small Packaging Process: Supplies and Freight optimization to yield over $120k in annual savings

Logistics Services Menu project - Created Special Handling Code Matrix for top 200 NAC Codes, distributed to NAC Business OPS Team quarterly

Improved Facility Quality Performance from 3100 DPM in 2013 to 1800 DPM in 2015

oProvided Department Management teams detailed pareto reports of error types to focus improvement initiatives

Implemented new “clear” tape splicing supplies as Quality initiative, over $18k in annual savings

Analyzed processes, documented Business Continuity planning for assigned business teams in Reno

Branch Operations Supervisor – International Sales, Hauppauge NY 2003 - 2011

Utilized LEAN best practices to increase branch profits 17% by identifying losses on low value lines; collaborated with marketing to develop line minimums and increase profit margins.

Provided operational support for remote offices in Brazil, Argentina and Mexico

Developed LEAN Six Sigma operating process evaluations; initiated improvements to Quality Control, customer support, and problem resolution.

Strengthened Inventory Control procedures involving salesmen inventories, customer returns and dispositions.

Provided sales training, motivated sales staff, assisted with new account leads and development; conducted monthly sales and management meetings.

Formulated budgets and business plan analyses; prepared daily reporting of sales trends.

Managed company web site order operations for international credit card sales.

Conducted employee performance reviews.

Ensured compliance with export regulations; managed document retention schedules.

Warehouse Logistics Supervisor, Yaphank NY 1995 - 2003

Recruited to direct warehouse logistics for Arrow’s largest North American merchandise returns center. Able to reduce labor expense by conducting analyses of return handling procedures as guided by LEAN Six Sigma best practices.

Evaluated inventory control procedures and increased departmental productivity. Managed Receiving, Picking, Packaging, Special Handling, Shipping and Material Handling.

Participated in Arrow company acquisitions, Inventory logistics and handling.

Developed a highly motivated order processing team that exceeded productivity standards while maintaining quality and accuracy guidelines.

PDC trainer for over 200 warehouse operators. Provided interim coverage as needed for PDC Operations and Quality Managers.

Played a key role on the ISO 9001 Certification team.

Conducted OSHA and HAZMAT Awareness Training, maintained department and forklift certifications.

Authored updates and maintained warehouse operating procedure manuals.

Interviewed/hired/trained/motivated warehouse employees.

Conducted employee performance evaluations

Participated in KAIZEN events; developed and supported process improvements.

Education / Certifications / Professional Development

A.A.S Accounting, Suffolk Community College, Selden, NY

Lean Six Sigma – Green Belt Certified

Managing a Positive Workplace, Conduct and Compliance

Arrow Electronics Training

Bureau of Industry and Security (BIS) updates – Export Compliance

AED and CPR Certified

Community Leadership

BSA Youth Protection Training – Annual (Troop 443 Asst. Scout Master)

High Sierra Lacrosse League Board Member – High School Boys Commissioner

US Lacrosse Level 2 Coaching Certification – Spanish Springs Youth Lacrosse Coach

Double Goal Coach Training – High Sierra Youth Lacrosse

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