Customer Service Manager

ABIKE ALEXANDER

*** ******* **** ******** **. *1906 706-***-**** ********@*****.***

SUMMARY

Seeking challenging opportunity that will utilize exceptional verbal and communication skills to prioritize customer needs

COMPUTER SKILLS

Proficient Microsoft programs; Word, Excel, and PowerPoint. Proficient in; Operating Skills, Cloud Computing, and Social Media Skills.

EXPERIENCE

February 2016 – current

OFFICE MANAGER, ZL ENTERPRISE

Maintained office services by organizing operations and procedures; preparing payroll and correspondence; designing filing system; reviewing and approving supply requisitioning; assigning and monitoring clerical functions

January 2014 – January 2016

FRONT DESK MANAGER, THEUPFACTORY

Maintained front desk services by organizing operations and procedures; creating support systems; retention programs creator; controlling correspondence; logistical support; fitness coordinator

November 2013 – December 2015

CUSTOMER SERVICE, LIVEOPS

Maintained customer services support; Inbound and outbound call center, customer retention program, maintain updated software, excellent technical support.

February 2010 – December 2015

SALES MACYS

Maintained customer services support; competitive sales leadership, excellent verbal and communication skills. Seasonal customer service.

March 2000 – February 2009

AMERICAN EXPRESS

Prioritized customer needs; resolving customer complaints. Accurately documented customers account. Proficient with customer retention programs. Experience with inbound and outbound call center.

EDUCATION

January 2015 -2016

ASSOCIATE DEGREE, ATLANTA TECHNICAL COLLEGE

November 2014

ASSOCIATE DEGREE, COLUMBUS TECHNICAL COLLEGE

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