KIA M. KNOX, MBA

**** ******* ****** **. ***** **5, San Diego, CA 92106

949-***-****

acwods@r.postjobfree.com

www.linkedin.com/in/kiaknoxmba

Human Resources leader with a history of establishing and delivering innovative and pragmatic business solutions in various industries in the US, Canada, and Australia. Served as key member of executive leadership team contributing to overall success by linking Human Resources initiatives to corporate business strategies. Significant expertise in coaching, change management, business process improvement, and organizational development with a strong focus on utilizing metrics to drive performance and accountability. Developed and implemented numerous talent management strategies, total rewards, training and retention programs to support business objectives.

KEY ACHIEVEMENTS

Business Partner

Key member of leadership team that saved a company $26 Million by improving productivity and efficiency using metrics. Facilitated meetings with leadership and key stakeholders to align business strategy with employee needs.

Employee Relations/Labor

Successfully handled company’s employee relations issues that resulted in no outstanding litigation cases. Handled significant employee relations issues for clients globally. Managed performance issues and terminations successfully.

Project Management

Successfully completed multiple projects for global clients ahead of schedule, within budget, and with little to no safety or environmental incidents. Implemented and communicated results to all managers and stakeholders.

Talent Acquisition

Streamlined hiring process for quicker results, saving time and money. Saved over $60,000 in hiring expenses. Responsible for talent acquisition for 200+ employee location including sourcing candidates, interviewing, screening resumes and applications, and onboarding training. Grew store employees from 90 to 250 employees

Talent Development & Training

Led training committee to determine company and employee training needs. Developed and delivered management and career training programs to retain staff.

Compensation/Benefits

Managed company rollout of compensation objectives and benefits programs within specified deadline.

Engagement & Retention

Kept current on all legal trends. Developed and implemented human resources policies and procedure to ensure compliance. Turnover numbers remained low compared to industry standards.

PROFESSIONAL EXPERIENCE

RLG International - Management Consulting Oct 2011-Mar 2016

Project Manager/Performance Coach (US, Canada, Australia)

●Developed and facilitated customized training programs that improved client productivity and efficiency. Resulting in a $26 million cost reduction for an Australian client.

●Orchestrated the implementation of performance boards with key performance metrics used in accountability meetings with clients and contractors. Client realized a safety improvement of 62% with Recordable Injury Frequency Rate and environmental improvement of 42%.

●Utilized a broad range of leadership coaching models to influence decision making and resolve problems including: TGROW, Creative Mentors, Wisdom with Hindsight, Synergized Goals, Transformational Coaching, Appreciative Inquiry, Challenge/Rapport Model, and Directive/Non-Directive approaches.

●Analyzed financials, operating data, and impact of coaching/training to ensure key objectives and deliverables for a minimum of 4:1 ROI. Earned Blue Vase Award for client impact.

●Planned and facilitated several optimization and strategy planning sessions for clients that resulted in $10 million dollars saved and 30 days ahead of projected schedule.

ACTIVISION- Media Jun 2011- Oct 2011

Human Resources Generalist Temporary (Santa Monica)

Assisted HR leadership team with data analysis for special projects

Prepared presentations for HR leadership team

Recruited personnel for various roles within the organization

MERCK &CO, INC. - Pharmaceuticals Aug 2005- Mar 2011

Adult Immunization Professional II (Orange County Territory)

●Trained clients on the full cycle of vaccine use including: initial conversation with patient, using the product correctly, submitting for reimbursement to insurance companies, and setting up follow-up appointments to complete vaccine series. Outperformed sales objective at 131% to plan.

●Forged relationships with key decision makers in hospitals, physician offices, federally funded health care centers, and pharmacies. Resulting in increased sales and customer satisfaction. Ranked in top 25% in the adult vaccine sales group. Received monetary awards for exceeding sales goals.

●Delivered training for proprietary software packages and MS Office for the Southwestern Region sales group as Technology Team Leader.

●Selected by management as a high potential candidate and attained a full scholarship to Pepperdine.

TARGET CORPORATION - Retail Feb 2003-Aug 2005

Executive Team Leader- Human Resources (Sand City, CA)

●Organized several recruiting events in the community. Saved over $60,000 in hiring expenses. Responsible for talent acquisition for 200+ employee location including sourcing candidates, interviewing, screening resumes and applications, and onboarding training.

●Collaborated with department executives to decrease overtime budget by 50%.

●Improved employee satisfaction scores to 85% by establishing a peer training and non-monetary incentive program. Maintained a 5% or lower turnover rate.

●Conducted succession planning for team leaders, identifying top talent and managed performance issues successfully. Developed employee relations and communication strategies.

●Assisted in the rollout of compensation objectives, benefits programs, and company employment related policies and procedures

SYLVAN LEARNING CENTER- Education Management Jan 2000- Feb 2003

Center Director (West Bloomfield, MI)

●Ensured integrity of student programs through assessing student progress by collaborating with Sylvan instructors, teachers, and parents resulting in 60% student retention rate up from 25%.

●Coordinated the development and implementation of a key project to upgrade the billing process from a manual system to an automated one. Uncovered over $40,000 in unpaid services and recouped 50% of that lost revenue. New billing system increased customer satisfaction by 70%.

●Designed a program to increase enrollment during non-peak months using referral incentives to students and parents which doubled enrollment and increased profits by 40%.

●Forecasted student enrollment, instructor headcount, and operating budget to reach monthly financial targets. Reduced overages to operating expenses by 35%.

MILITARY EXPERIENCE

Navy Reserves- Hospital Corpsman

Air National Guard- Aerospace Medical Service

EDUCATION

MBA, Pepperdine University, Malibu, CA (Awarded Berryman Endowment Scholarship)

BA, University of North Carolina, Charlotte, NC (Awarded Re-entry Scholarship)

CERTIFICATIONS

Lean Six Sigma Certification- Green Belt

Certified Associate in Project Management

HR Certification-UCSD Extension (Starting courses in Jan 2017)

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