Customer Service Office
Resume:
Egbedimame. O. Simon
Block *A, N*.***, Nigeria Army Post Housing Scheme, Phase 2, kurudu, Abuja, Nigeria
********@*****.***
Organized and accomplished Administrative Officer with 7 years of experience leading the administrative operations of a major health care system, Educational Institution, Banks and Government establishment . Ensured focused and successful delivery of an array of wellness and therapeutic services designed to meet patient needs in balance with the business objectives of the organization. Proficient in supervision of administrative teams system wide in human resource, information technology, marketing, finance and clinical departments.
SPECIAL SKILLS
● Customer service
● Record maintenance
● Transcribing dictation
● Letter drafting
● Events coordination
● Staff training
● Correspondence handling
● Travel arrangements
● Meeting minutes
● Multicultural interaction
● Office procedures
● Supplies management
TECHNICAL EXPERTISE
Office Equipment: Fax machines, photocopiers, videoconferencing, PABX systems, and general office equipment
Computer: Spreadsheets, word processing, database management, typing speed: 60 WPM
MS Office: Word, Excel and PowerPoint
PROFESSIONAL EXPERIENCE:
April 2015 to Present: Association for the Empowerment and Rehabilitation of Rural Women Nigeria (NGO) Suit 0.7 International Conference Center Gariki Area 10 Abuja Nigeria
Executive Administrative Officer:
• Prepare, record, check over and proofread correspondence, invoices, presentations, brochures, publications, reports and relevant material
• Record and prepare minutes of meetings
• Organize travel schedules and book reservations
• Determine and launch office procedures
• Open and distribute incoming regular and electronic mail and other material and co-ordinate the flow of information internally and with other departments and organizations
• Set up and uphold manual and automated information filing systems
• Order workplace supplies and maintain record
• Schedule and verify appointments and meetings the Director
December 2013 to February 2015: Higher Glory Academy, Abuja, Nigeria (Educational Institute)
Office Administrator
Maintenance of office library, including cataloging, distribution, and record keeping
Assuring office is neat, and stocked with necessary tools for functionality
Member management, including email reminders, member roster, and records of financial dues
Assist with planning and execution of all society events
Management of summer interns including interviewing, tasks delegation, and scheduling
In charge of a 20 member staff, as well as a 7 member management team, with duties that include disciplinary actions, budgeting, special requests, program scheduling, and hiring.
Balancing a 10,000 000 Naira budget, as well as chairing a committee to receive a grant for increasing station amenities such as wattage, equipment, space, and music library.
August 2011 to November 2013: Federal Medical Center, Gwarimpa along Citec Abuja Nigeria
Administrative Officer
Led business functions in the administration department of large health care system.
Enabled informed business decisions throughout the organization by provision of relative research, analytics and data.
Negotiated and managed contracts, vendor relationships, real estate agreements, equipment leases and other resources.
Recruited, on boarded and supervised administrative workers in multiple departments.
Managed procurement and inventory for office supplies, equipment and services
Ensured full compliance in all employee travel and expense reports.
Administered and managed budgets to maintain financial security of the organization.
Prepared and reconciled banking statements.
Managed distribution of invoices and bills to appropriate departments for initial review and approval toward payment.
Administered employee files, personnel records, benefits programs and risk management assessments.
Attended training sessions, workshops, events and trade shows as directed.
Administered employee recognition programs, evaluated nominations and awarded designations and benefits.
November 2010 to June 2011: Iyaley construction Company Limited, Nigeria Army Post Housing Scheme along Karishi Express way Abuja Nigeria
Customer Service provider
• Track record of greeting customers in a polite and friendly manner
• Able to bag and wrap customers’ purchases
• Demonstrated ability to assist customers to sign up for store rewards programs and to apply for store gift cards
• Proven ability to answer customers’ questions and give information regarding the business procedures and policies in an exact and customer-friendly way
JAN 2008 – MAR 2009 DONS FUNMBI FOODS LIMITED
Customer Service Cashier
• Greeted customers while entering to the premise
• Established or identified price of goods using electronic or other cash register
• Received and processed payments by cash, check, credit card and automatic debit
• Wrapped and placed purchased goods in bags
• provided information to customers and guests
• Calculated foreign currency exchange
EDUCATION
Donadet Montessori Teacher Training Centre 2015
Professional: Montessori International Diploma
FCT Abuja Nigeria
Chartered Institute of Administration 2013
Lagos Nigeria
Workshop: Entrepreneur Training and Certification
Chartered Institute of Administration 2013
FCT, Abuja Nigeria
Course: Cooperate and financial Administrator
Professional Course: Chartered Administrator
University of Ado- Ekiti 2010
Ado-Ekiti, Nigeria
Department: Education Foundation Management
Course: Education Management
National Diploma, 2006
Rufus Giwa Polytechnic Owo
Ondo, State Nigeria
Department: Business Studies
Course: Business Administration
Top Class Institute of Computer Technology
Lagos, Nigeria
Diploma in computer operation/desktop publishing.2004
References:
Mrs Oluwafunmibi A.
Director/ CEO: Association for the Empowernment and Rehabilitation of Rural Women ( NGO)
Suit 0.7 International Conference Center Gariki Area 10 Abuja Nigeria
Tel: 080********
E-mail: ****.******************@*****.***
Mrs Adefolaju Adenike
Director / CEO: Higher Glory Academy
Kurudu Abuja Along Karishi Express Way
Tel: 080********
E-mail: ******************@*****.***
Mr Adebayo E
Director Human Resource: Federal Medical Center Abuja
Gwarimpa Along Citec Abuja Nigeria
Tel: 081********
E-Mail: ************.********@*****.***
Contact this candidate