Michael J. Totri Management Professional

acwocr@r.postjobfree.com 603-***-**** Project Management ~Operations Management ~Financial Services

Detail-oriented, multi-faceted, and reliable professional with vast cross-field experience, a robust work ethic, and the ability to thrive in both individual/team environments. Fast learned with an analytical approach and an impressive skillset consisting of problem solving, technology adaptation, time management, multitasking, organization, and negotiation. Persuasive, articulate communicator with a proven record of career growth and experience with developing teams/projects/systems.

Areas of Expertise include:

Project Management

Business Analysis / Process Improvement

Technology Management

Metrics Reporting

Strategic Planning

Staff Supervision

Sales & Marketing

Budgeting & Forecasting

Team Building

Experience & Notable Contributions

REDFIN CORPERATION Seattle, WA 2015 – Current

Real Estate Associate

Remote contractor role assisting in market setup and sales support for new sales team establishment in New Hampshire.

Marketing and financial reporting on sales efforts and presentations, direct client field presentations in support of program.

PRIMETIME COMMUNITIES Littleton, MA 2013 – 2014

Sales Director

Established on-site sales office consisting of 88 luxury mid-rise units for a new condominium community.

Key Accomplishments:

Utilized extensive cross-field knowledge to assist with all project management efforts regarding project development.

Establish key marketing campaigns and sales presentations to attract prospective buyers in addition to regular financial and sales monitoring/reporting.

Participate in bi-monthly developer meeting to report all site and marketing developments and ensure open communication between all respective staff.

Instituted on- and off-site marketing campaigns establishing foundation for successful sales results including 50% phase one within first year.

VOLUNTEERS OF AMERICA – NORTHERN NEW ENGLAND Loudon, NH 2009 – 2013

Program Manager

Oversaw all program happenings including building operations, financial administration, tenant relations, coordination of resident services (internal/external), and compliance with federal/local agency requirements for a national non-profit entity.

Key Accomplishments:

Spearheaded company success efforts through the creation of an annual facility budget, capital planning, development of a 5-year agency goal road-map, and supervision of contractors/vendors/on-sight staff/remote IT support matters.

Contributed to the Executive Strategic Planning Team and chaired Community Advisory Board to identify funding and volunteer sources for continued support of the program.

Played a leadership role in turning around a troubled program in less than one year’s time resulting in the companywide “Program of the Year Award” in addition to maintaining the highest vacancy rate/lowest turnaround time in the portfolio, gaining annual financial recognition by Senior Management for exceeding financial goals.

Ensured the correct processing of facility and tenant documentation reported findings in compliance with HUD or appropriate regulatory agency requirements earning highest audit scores continuously.

FIDELITY INVESTMENTS Merrimack, NH 2006 – 2009

Project/Business Analyst – Project Management Office

Implemented new business metrics, procedures, and overall operations in the business unit and presented to all organizations.

Key Accomplishments:

Entrusted with the creation of a new Project Management Office (PMO) complete with new system enhancements (Fidelity System Delivery Methodology), training materials, and company procedures for portfolios/business lines.

Improved processes by enhancing reporting initiatives for EVP and organizing data on SharePoint/EDMS.

Ensured successful daily work flow through document development for process mapping, business requirements, system requirements analysis, user procedure documents, and user acceptance testing for business planning implementation.

Experience & Notable Contributions, Continued

Project Manager – Technology Risk Management

Directed a portfolio of projects to mitigate possible exposure and risk to Fidelity systems.

Key Accomplishments:

Facilitated project meetings to ensure open team communication and managed deliverables.

Successfully led and presented on-going initiatives/ad-hoc reporting/KPIs for Senior Management.

Enhanced the entirety of the system delivery process from original conception through implementation.

BRADY SULLIVAN PROPERTIES Manchester, NH 2004 – 2005

Project Manager

Remained the primary contact for all project development, contracting, and municipal requirements.

Key Accomplishments:

Maintained communicative and cohesive practices through the management of all vendors, personnel, and keeping project completion efforts below targets.

Reported directly to the Principals and Operations Director regarding in-depth project statuses.

Initiated and chaired the Community Association Board and Annual Meeting as required in by-laws.

JEFFERSON PILOT FINANCIAL Concord, NH 2001 – 2004 (Acquired by Lincoln Financial Group)

Business Analyst > Manager

Developed performance and productivity measures and bench-marking for comparative analysis and forecasting, successfully implementing a “Lean Manufacturing” work environment.

Key Accomplishments:

Direct report to Vice President managing new project initiatives, LEAN Program, and strategic implementations.

Developed procedures and reports to obtain and coordinate data for Senior Management including business metrics, productivity, inventory, monthly scorecard, financial data and various ad hoc reports as needed eliminating backlog and increasing productivity.

Managed remote / local team to implement performance measures and quality audits, reducing error rate to 3%.

Established and delivered requirements to IT for system enhancements, reporting, and new system functionality.

Prepared and managed departmental budget including monitoring expenses and allocations, variance reporting, forecasting and discrepancy resolution; performed cost benefit analysis studies as needed.

Served as Ambassador in outreach program for top insurance producers, reporting interactive results to Senior Management and CEO.

Technical Proficiencies

MS Office 365, Crystal Reports, Visio, MS Project

Google Docs, HP Project and Portfolio Management Center (Mercury Kintana / ITG Central)

SharePoint, TRACS / HUD Systems

Real Page / OneSite Subsidy, InnoVia, Various Department Systems / Databases

Various company sponsored seminars / courses including performance enhancement, administrative, financial, leadership, and insurance (SILA and LOMA), various ongoing CE and Web Based Training

Easily learn new applications & systems as needed

Education

Bachelor of Arts – Communications [Business]

CENTRAL CONNECTICUT STATE UNIVERSITY New Britain, CT

Real Estate License

STATE OF NEW HAMPSHIRE

Former Elected Town Official

Budget Committee Member

Emergency Medical Technician Training

Previously Certified

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