Manager Customer
Resume:
Keith Leben
Kenosha, Wisconsin 53144
*******@*****.***
WORK EXPERIENCE
Production Manager
Superior Industrial Coating, Inc.
Oct 2015-June 2016
Collaborate with clients to ensure order expectations are met or exceeded from inception to delivery. Personally attracted four large, high-volume customers.
Determined daily production schedule and allocated manpower across 5 different departments with more than 40 multi-cultural employees in various roles.
Implemented Six Sigma practices, especially 5S, and led production meetings to ensure high quality in all aspects of each customer order.
Responsible for hiring, training, and discipline of the staff.
QSA Supervisor
Supply Chain Services International
Feb 2013-April 2015
Traveled throughout the Midwest troubleshooting parts and equipment for customers including Case, John Deere, Polaris, Caterpillar, Mercury Marine, and Kohler. Collaborated with suppliers from the US, Canada, Mexico, Italy, and China to ensure client standards were met.
Supervised the planning and execution of daily production needs along with special projects and customer requests. Ensured product quality met customer expectations. Determined manpower requirements and allocation. Conducted daily production meetings with each department to communicate any safety, quality, and production or customer concerns. Oversaw all new projects. Trained and coached employees. Maintained policies and procedures in accordance with directives from the area manager and customers. Provided tracking and presentation of performance-based metrics. Maintained and improved productivity and quality levels. Responded to customer requests and implement customer feedback into daily operations.
Production Foreman
Coleman Cable
Oct 2012-Feb 2013
Oversaw production and ensured proper production flow. Conducted morning meetings pertaining to safety, quality, production, delivery, and inventory. Trained new employees. Performed routine audits to maintain proper procedures were followed and 5S and Lean Manufacturing guidelines were maintained. Issued materials for production and maintained daily production records.
Shipping Clerk/Q.A. Technician
Westosha Tool Company Inc.
Jan 2006-Aug 2010
Maintained inventory. Packaged parts for shipment via (FedEx, UPS, Freight, Will Call, and Delivery). Loaded and unloaded trucks using forklift and or pallet jack. Deburred, polished, cleaned, and assembled parts. Practiced first-piece inspection, routine audits, and final inspection of parts to the blueprint using various measuring tools (calipers, micrometers, height stands, profilometer, and optical comparator, CMM) to ensure quality standards. Calibration of micrometers and calipers. Inspection of incoming parts from vendors. Maintained ISO 9001:2000 standards. Completed CARs and PPAPs.
Keith Leben
Page Two
OTHER WORK EXPERIENCE
Field Manager for Budget Movers (2001–2003), trained new employees. Loaded and unloaded trucks of household furniture. Troubleshot problem moves to ensure customer satisfaction.
Delivery Manager for CBST Company (1997–2001), scheduled and routed household furniture deliveries to customer’s homes. Supervised loading of trucks. Troubleshot problem deliveries. Prepared items for delivery, maintained inventory, and handled customer complaints.
Dispatcher for Lester’s Material Service (1997–1997), routed and scheduled deliveries of landscape materials. Hired and trained new drivers and maintained yard inventory.
Team Leader for Motorola Inc. (1994–1997), oversaw production flow to achieve quota goals. Trained new employees. Kept records of production numbers (hourly rates, downtime, cycle count, and attendance). Maintained quality standards while achieving production quotas.
EDUCATION
Associate Degree, Applied Science (HVAC)
College of Lake County
Studied HVAC and the workings of refrigeration along with other academic classes. Maintained a 3.85 GPA
Received the College of Lake County Academic Excellence and Outstanding Community Service award
Nominated for the College of Lake County’s
Robert R. Swearer Student Humanitarian of the Year Award for the State of Illinois
EQUIPMENT/SKILLS/ADDITIONAL TRAINING
Microsoft Word, Excel, PowerPoint, AS400
Trained in Six Sigma and Kanban methods
Read and understand blueprints and schematics
Extremely organized and detail-oriented
Solid time-management skills with the ability to prioritize
Strong ability to troubleshooting processes and problems
Able to lead from any level in the company
Can effectively operate forklifts and scissor lifts as well as other warehouse equipment
Additional job-related training/courses include: Team building and sexual harassment, EPA certification, hazardous material handling, oxygen therapy, blood bourn and pathogen certification, CPR, among others.
Contact this candidate