Customer Service Office
Resume:
Marisol Elsie Castro
Hawthorne, CA 90250
Email: ****************@*****.***
Objective
A highly competitive self-motivated bilingual and professional with proven verifiable track record experience in developing strong relationship with children's and families around the communities under the State of California; possess a strong customer service skill obtained in different fields and careers.
Office Assistant II El Nido Family Centers from 3/02/2015 to 5/30/2015
Perform a variety of routine clerical duties such as processing documents and records, extracting and compiling records or data, responding to routine inquiries concerning office / departmental services and procedures, maintaining and monitoring established record keeping, filling and data base system, and producing forms, letters, records, and other material such as payroll processes.
Family Service Assistant II Kedren Head Start Inc. 9/18/2006 to 02/27/2014
I have been responsible for making decisions and choices that have help improve the life’s of many clients and families. Using a Case Management approach, wish includes the following duties: Available resources, from within the agency and outside various programs adoptions that the Agency offered that correspond to families and children’s needs such as, appropriated health, special needs, nutrition, mental health, and parent involvement services. As an agency the goal is provide sources, professional help to meet family's' needs, and ways of accessing resources in the community. As a Family Service Assistant, I was dedicated to provide services to families, and the difference I make over those families is truly a reward. As part of the team I was responsible to train parents to learn about the Governance procedures and participate in the Policy Committee at the site level to conduct meetings. I also conduct assistant in translating during PC meetings, minutes, workshops, trainings, and orientations as well translate Agency Communique (Newsletter) and all departments if needed.
Public Relations on behalf of the organization including, but not limited to, networking with organizations to increase parent involvement participation recruiting on site level, educating parent in the community on how important it is to have their children enrolled inti the Head start Program and participate in volunteering in the classroom to meet our no-federal share goal. Event Planning in support of constituent cultivation and training utilizing logical tools to organize human and material resources, parent and community involvement activities.
Data Base Management utilizing Windows server 2000, XP, MS Excel, MS Word, MS Power Point, MS outlook.
Customer Service Representative. City of Los Angeles 9/28/2001 to 08/27/2006
Support many passengers on a basic level with minimal supervision around the Airline terminals (Lax) guiding then to the airline connections and other facilities. I also supported management in a basic level of office duties that only includes, email, telephone support, faxing, making work order request, attend and translate weekly meeting to employees, write reports to high management level, also general office assistant as needs, and coordinate office operations, maintaining data base management, office record, keeping filling system.
Site Supervisor/ Clerk. Servicon Inc. from 07/20/1996 to 12/23/1999
Mange all the maintenance employees that where assigned to their regular duties, also helped the management supervisor to entry all employees time sheet daily, provide meetings and trainings, call center office to order supply, send letters, filing, answering phones resolving clients complaints, controlling the uses of petty cash, maintaining data base managements, office record keeping, and filling system, the use of computer Microsoft World and MS Excel where used for procedures.
Education
Compton High School
1998 G.E.D. 60 Units Graduated
Los Angeles South West College
2004 Business Administration Major: Accounting General
2010 Los Angeles County Office of Education. Subject: Federal Credential Program
Helping Families and their Needs
Certificates of appreciation, Volunteer jobs, training and reference upon request
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