Customer Service Office
Resume:
McDoungh, GA *****
****************@*****.***
Ernestine Collins
Objective
Seeking to take next career step with a highly respected organization dedicated to producing positive patient outcomes while delivering exceptional customer service.
Skills & Abilities
●15 years of diverse and challenging office management experience
●15 years of administrative assistant experience combined with powerful communication skills
●Highly computer literate; Type 40 wpm and operate windows based systems such as Microsoft Word, Excel, and Outlook
●5 years’ experience managing subordinates
●Excellent organizational and filing skills
●Experience answering 12-line phone systems
Experience
Home Depot -Savannah. Ga Jonesboro, Ga
March 2015 - September 9, 2016
●Customer Service
●Online Orders, will calls, made sure customers were satisfied
●Assisted customers with blinds, carpet, tile, etc.
●Answered telephones, Data entry, make labels,check inventory
●Order merchandise
●Check customers in and out in a timely matter
●Greet customers
●Return merchandise
●Assist customers with what's needed in the store
Lo Cost Pharmacy- Savannah, Ga
December 2013-December 2015
●Ensure over 1,500 customers prescriptions are issued
●Document and maintain complete accurate records of all customer prescriptions
●Coordinate multiple activities involving the pharmacist, doctor's office and insurance companies to ensure customers prescriptions are filled correctly
●Responsible for customer records retention and archival
●Cross-trained to stand in at both customer check-out and receive refill orders
●Responsible for incoming calls
●Filing
Chatham County Board of Equalization- Savannah, Ga
June 2006-May 2012
●Supervised a staff of four employees and submitted office payroll
●Performed statistical analysis of facts to formulate estimates of property value
●Responsible for preparation of scheduling cases and defences of values before the Board of Equalization
●Compiled and reviewed records necessary for setting up an information desk
●Advised homeowners concerning methods and procedures used in deterring property values and answered questions relative to property values and appraisal techniques
●Attend meetings, Performs general clerical duties
●Photocopying, faxing, mail distribution and filing
●Coordinates and maintains records for staff office space, phones, office keys.
●Creates and modifies various documents using Microsoft Office
The home depot-Savannah, ga
April 2003-December 2007
●Customer Service Representative
●Organized store inventory in an excel computer program
●Manager of customer service desk
Education
Windsor Forest High school-Savannah Ga
●General Education
●Graduated c/o 1999
PROFESSIONAL ASSOCIATIONS
Mentoring: Worked in a Rape Crisis Center supporting and comforting teens who was in a crisis, and held group Counseling.
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