Human Resource Manager

PETER KRUEGER

**** **********, *******, ** *****

Telephone 269-***-**** Email: ***********@*********.***

Experienced and results oriented Human Resource professional able to meet organizational objectives; recruit, develop and retain highly engaged employees; lead change initiatives; and collaborate as a Human Resource Partner

Work Experience:

Borgess Health, Administrative Director Human Resource Operations, August 1989 to September 2016

Bosch Automation Products, Personnel Manager, June 1984 to August 1989

Shell Oil Company, Assistant Station Manager and Station Manager, July 1982 to June 1984

Work Accomplishments:

Functioned as a Human Resource Consultant for leadership staff; including areas such as:

Partnered with leaders regarding the employee corrective action process to drive associate performance improvement

Developed, implemented and trained supervisors on performance management system utilization including the development of SMART goals

Utilized Gallup Q12 and I4 survey and impact planning process to improve employee engagement for 4 years in a row

Assisted leadership with talent review and development

Managed four separate labor contracts without any labor stoppage

Designed and implemented award winning Wellness program

Designed and delivered compensation related Total Reward programs

Director/Executive incentive program

Annual total compensation statements

Customer/patient satisfaction bonus program

Provided guidance and leadership to the employment process

Responsible for developing, implementing, and providing guidance for all Human Resource policies

Completed successful change management initiative redeploying Human Resources, Finance, and Supply Chain functions to a central services model while supporting supervisors through the change

Managed all Human Resource related communication to management and staff

Education

Western Michigan University, Kalamazoo, Michigan

Master of Arts, Industrial Psychology

Bachelor of Science, Psychology

Certifications

Senior Professional Human Resources (SPHR)

SHRM Senior Certified Professional (SHRM SCP)

Awards/Other Notable Achievements

Irene Waldman, SSJ Leadership Award (recognition of personal commitment to SSJ Health system values)

Completed General Electric’s “Change Acceleration Process” program

Three time winner of Ascension Health Workforce Innovative Loss Preventative Strategies award

Advisory Board Member for West Michigan’s “101 Best and Brightest Companies” award program

References

Elyse Kaps, Director of Education, Borgess Health 269-***-****)

Doris Schoening, Director of Labor Relations – retired 269-***-****)

David Buday, Attorney, Miller Johnson 269-***-****)

ADDENDUM

Work Experience – Additional Detail

Borgess Health, Administrative Director Human Resource Operations, August 1989 to current

Hired as Personnel Manager and then promoted to Director and Administrative Director of Human Resources Operations

Provide Strategic Human Resources leadership: Consult with Borgess Management and Senior Leadership on Human Resource issues (Employee Relation activities which include EEO complaints, Corporate Compliance complaints, harassment issues, assisting with physician performance and separation issues, and managing the final step of the Non Union Complaint Resolution procedure); Total Compensation and Performance Management philosophy and system design; Assist management with goal setting to ensure organizational cascading of goals; Work with supervisors to hire the best talent and create an engaged workforce; Identify the need for and introduce organizational change; Ensure organizational Human Resource policies and procedures support the overall mission of Borgess and Ascension Health.

Provide Tactical Human Resource leadership: Employment process, onboarding, and new associate orientation; Compensation and performance management administration; Completion of total compensation/market reviews and delivery of total compensation statements; Administration of management incentive programs; Design and administration of associate benefit and wellness programs; Payroll administration; Manage Worker’s Compensation and disability programs; Maintain all associate recordkeeping; Assist managers with employee issues such as discipline and reasonable accommodation requests. Previously involved in the following: collective bargaining, contract and grievance administration, Special Conferences and arbitrations for all Borgess Unions.

Bosch Automation Products, Personnel Manager, June 1984 to August 1989

Responsible for all aspects of Human Resources for this start-up company - including growing employment from 5 to 150 employees during my time with the company.

Shell Oil Company, Assistant Station Manager and Station Manager, July 1982 to June 1984

Responsible for management of Service Station Operations – staffing, product management and ordering supplies, submission of financial performance data, and problem resolution

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