Support Management
Resume:
KEVIN D. MORRIS
QUALIFICATIONS
** ***** ** ******* ** experience in System Administration, Production Support, Application Support and Systems Integration.
** ***** **** ****** **************, support, configuration, installation, building and integration.
10 years troubleshooting various flavors of UNIX to include HP-UX, Solaris, AIX and Linux.
4 years managing enterprise solutions and components including Veritas Netbackup, Cluster Server and file system structures.
Several years experience utilizing, managing, and troubleshooting DNS, Sendmail, Web, App, DB sever configurations as well as client/server configurations.
3 years of Jr. level management.
9 years SOA related projects primarily involving IBM WebSphere ND and Application server administration WAS 5.x, WAS 6.x, WAS 7.x, WebSphere Process Server 7.x, WAS 8x, WebSphere Portal Server 6.x, JDBC, J2EE, E-commerce, JAVA, SOAP, and JMS configuration
9 years IBMHTTP server, implementation, security configuration, end to end SSL configuration.
5 years certificate management.
5 years exposure to WebSphere MQ 6 & 7
4 years exposure to WebFocus reporting software.
5 years Infogix ACR InStream administration and support.
5 years exposure to TIBCO BW
2+ years of SOA WAS/WMB/ WMQ capacity planning and configuration.
Tivoli Common Reporter (TCR)
IBM Tivoli Composite Application Manager (ITCAM)
VMTurbo
Silanis Esignature implementation.
Liferay portal integration.
Web Services for Remote Portlets (WSRP)
Hardware: L20/700 Tape Library, Quantum ATL P4000, HP MSL 6000 Hitachi/XP256, HP Storage Works Disk Arrays, HP/9000 Systems, pSeries, SUN/250/450 220/420, Netra, Dell, Compaq, EMC Symmetrix, Servers and SAN Infrastructure Components to include Brocade Switches, HP Procurve switches and F/C Bridges, IBM Blade Center
Adept in HP-UX, Solaris, AIX, SCO, Veritas, TSM/ Maestro, Legato, Omniback, Netbackup, Commvault Galaxy, MC Service Guard, HACMP, Veritas Volume Manager, DiskSuite, Apache, ColdFusion, Iplanet, WebSphere, WebLogic, SOA, Jboss, Tomcat, RHEL, Infogix, Ibi WebFocus, and TIBCO BW.
Proficient in Windows 2000/NT servers, Informix, MS Excel, Word, Outlook, Lotus Notes, Visio, Korn shell scripting, with a working knowledge of Oracle, DB2, MS Project, Perl
Exposure to Jython, Jacl, and CA SCM automated release tools.
4 years SAN administration, performance monitoring and Disaster Recovery Planning, Capacity Planning and patch management
Detail oriented, multi-functional, deadline focused; A BALL JUGGLER
An effective communicator both written and oral, can interface with all levels
Possessed a secret security clearance with the US Government
WORK HISTORY
Nov 15 – Present Senior Middleware Administrator – Hewlett Packard Enterprise
Member of a multi discipline middleware team supporting multiple clients’ day to day needs.
Perform WAS 8.5.5.1 installations and application deployments.
Engage in troubleshooting client sites
Performed administration on Oracle Weblogic 12
Performed application deployments in Weblogic.
Responsible for executing build request for IIS, IBMHTTPServer, Tomcat, JBoss, Apache, WAS, and Weblogic.
Responsible for regular certificate renewal and updates.
Utilize enterprise ticketing system to receive, assign, and track work on various projects as well as trouble tickets.
Jul 15 – Nov 15 Production Support Analyst/WebSphere Admin – Verizon Wireless. (Contract)
Perform WAS admin tasks in a dynamic multi-node environment.
Administer WAS 8.5.5.1 production implementation that includes 9 cells and 96 nodes across 3 data centers and an additional 16 node DR environment.
Responsible for completing hardware tech refresh on all lower environments, Dev, Integration, and System Test.
Perform WAS installations and application deployments.
Engage in troubleshooting in all environments.
Work as part of a DevOps team to maintain one of the largest billing and rating systems in a 7x17 coverage window.
Responsible for monitoring a robust job scheduling engine.
Perform various Production Support activities such as database updates, file recovery, filesystem management, maintenance releases, troubleshooting, alert monitoring, execute select statements to monitor workflow progress in Oracle, and trouble ticket resolution,
Utilize enterprise applications Mediation Zone and RBM System Monitor to maintain job schedules and monitor daily workflow progress.
Apr 13 – Jun 15 Sr. System Engineer/SOA Capacity Planner – Travelport Inc.
Sole SOA/WAS capacity planner for a large GDS with high volume transaction processing.
Responsible for creating the formal Capacity Planning process for the SOA platform.
Performed capacity planning for all WAS, WMB, & WMQ servers.
Managed the growth of WAS platform containing over 160 WAS servers in the production environment alone.
Worked with server engineering group to plan VM placement across multiple clusters for balance, redundancy and cost containment.
Worked closely with multiple groups to plan, configure, and place JVM’s appropriately and efficiently on VM’s.
Worked with Performance Group to validate and tune applications to insure proper resource allocation.
Gathered and consolidated data to create reports and archive historical data.
Produced monthly and weekly forecast for multiple shared services.
Used tools such as Ganglia, ITCAM for SOA and TCR to monitor the entire SOA/WAS platform.
Dec 12 – Apr 13 Sr. WebSphere Administrator – Xerox State Healthcare (Contract)
Perform administration tasks on multiple WebSphere Layers in robust multi-node environment.
Administer 55 plus environments both clustered and standalone, each with a minimum of 3 different WebSphere layers, supporting as many as 10 or more jvm’s running 123 or more installed applications.
Configure and administer WebSphere Application Server 7.x, WebSphere Process Server 7.x, WebSphere Portal Server 6.x and WSRP (Web Services for Remote Portlets) on AIX 6.1platform each running in WPAR configuration.
Perform troubleshooting tasks and provide root cause analysis.
Provide 24/7 on call support as part of team rotation.
Perform application deployments on a regular basis, insuring that application is functional and ready for validation.
Support large team of offshore development and testing assets.
Perform technical change request as needed.
Supported a project to change the current platform to a Jboss 6, Liferay Portal platform.
Jan 07 – Dec 12 Sr. WebSphere Admin/Middleware Admin – Elavon Inc.
Install, configure, and design WebSphere Application Server ND 7.x, 6.x, and 5.x on Solaris, Linux, and Windows platforms.
Support and perform WebSphere Application Server ND 5.x, 6.x, and 7.x implementations across multiple hardware configurations; Sun blades, Windows, and VMWare virtual servers.
Build and design WAS ND 7.x in multiple cluster configurations across two main Datacenters.
Work with development teams to tune applications within WAS web container.
Configure JDBC connections for Oracle, Sybase, and DB2.
Configure session’s management, replication and custom parameters.
Installed and performed minor administration tasks for WebSphere MQ.
Create and size JVM’s.
Build cluster and application servers.
Install and configure IBMHTTP Server across multiple platforms.
Research, identify, and implement security fixes to meet Payment Card Industry requirements.
Performed installation, configuration of Jboss 6 in preparation for expansion of the middleware platform.
Utilized JMON to view JVM configuration and application settings.
Attended training for Jboss 6 Administration
Configure end to end SSL to insure secure transactions from the initial login through backend.
Implement, support, and maintain full lifecycle WebSphere environments (DEV, QA, UAT, and PROD).
Apply IBM Fix Packs and Maintenance Packs and WAS 7.x and IHS servers.
Responsible for maintaining and troubleshooting Jython scripts in support of automated release management.
Support implementation and integration of Liferay Portal software.
Perform installation, configuration and maintenance on Silanis Esignature service, Document Engine and Apache 2.2
Perform plugin.xml and httpd.conf configuration.
Work with Network Operations to design and implement load balancing solutions or various projects.
Utilize Wily to monitor and gather application related metrics.
Cultivate relationships with various organization and individuals that support multiple project efforts.
Responsible for maintaining Infogix Acr Instream 5.2 implementation.
Provide day to day as well as 24/7 production support on an on-call basis.
Responsible for maintaining ticket queues by addressing and/or closing trouble tickets.
Troubleshoot server startup issues, java code errors, classpath, and application performance.
Worked on multiple SOA projects throughout my time at Elavon to include applications that process more than $700 million in revenue monthly, reporting dash boards, gateway applications, and enterprise security applications.
Jan 05 – Dec 06 System Administrator/Application Services Team Lead – S1 Corporation
Managed small team of system administrators with multiple skill sets.
Provided weekly status of ongoing projects to upper management.
Provided training and mentoring to team members.
Responsible for delegating work assignments and scheduling needed resources to individual projects.
Communicated and interacted with project managers on various projects.
Built and maintained relationships with various organization and individuals throughout the company.
Acted as conduit between team members and upper level management to communicate any concerns or suggestions.
Performed system administration tasks across multiple UNIX platforms to include AIX 5.2, HP-UX 10.20 and 11.00. Some with HACMP configurations.
Built, configured and maintained IBM Blade servers.
Provide day to day as well as 24/7 production support.
Performed software and hardware upgrades across multiple server, and OS platforms.
Responsible for review and implementation, and final approval of all production UNIX change controls.
Performed installation and configuration tasks of WebSphere 5.0 Application Server and Network Deployment Manager Enterprise software to include management of web servers, IBMHttpServer, and plug-in files.
Responsible for installing and configuring of DB2 server and client.
Responsible for maintaining ticket queues by addressing and/or closing trouble tickets.
Performed SA functions in Customer Engagement Lab and pre-production environment.
Participated in planning and execution of Disaster Recovery testing.
Utilized shell scripts that automated routine activities.
Aug 03 – Jun 04 Computer Systems Analyst III - DynCorp
System Administrator of critical data systems for U.S. Air Force University.
Duties included active support of hardware housing Oracle 8, 9ias, & 9.2. Installation, configuration, system tuning and monitoring, MC Service Guard, and minor web server admin.
Sole administrator for SAN environment that included HP 4/2 FC bridge, brocade 8 & 16 port switches, 2 VA7100 array, VA7400, and 2 HP Procurve switches.
Responsible for design and administration of Veritas Netbackup 3.4 & 4.5 enterprise backup environment.
Migrated, installed, and configured Commvault Galaxy backup solution for use in current environment.
Worked as part of a two-person team to install and migrate SAN environment to a more robust configuration which included 16 port brocade switches and a VA7400 disk array.
Assisted with implementation of MC Service guard High Availability solution. Cluster consisted of 5 HP-UX servers ranging from 11.0 to 11i with multiple packages.
Responsible for insuring smooth operation of MC Service Guard High Availability cluster, to include package management and troubleshooting.
Managed MC Service Guard failover for maintenance and administration of Oracle Databases and hardware associated with the environment.
Maintain proper patch level and USAF compliance on over 16 servers to include HP RP7410, 2470, and N-class servers as well as Compaq rack mount servers.
Administer various OS types to include HP-UX 11.00, 11i, Red-Hat 8, 9, Fedora Core Linux, and Windows 2000.
Jan 01 – May 03 Sr. System Administrator/SAN Administrator – Interland, Inc.
Monitored the performance and managed the maintenance of Storage Area Network
Implemented Shared Storage Option to accommodate need for increased capacity of enterprise backup environment
Administered high availability environment using Veritas Cluster Server
Carried out scheduled and impromptu backups using Veritas NetBackup Data Center 3.4
Developed close relationships with HP support and customer engineers to ensure high levels of system performance
Performed necessary upgrades to DLT 8000 tape drives housed in 2 L20/700 tape libraries
Preserved proper firmware revisions on brocade silkworm switches and HP 4/1 FC bridges
Managed Hitachi/XP256 connection along with NAS devices, in conjunction with backup environment.
Insured integrity and availability of over 4000 pieces of magnetic tape media
Maintained Veritas Netbackup application on 11 A-class and 2 L-class servers, to include installation and configuration as needed
Performed system administration tasks on Sun 450 and 250 servers.
Maintained, utilized Perl scripts to manage backup activity and performance.
Dec 99 – Jan 01 System Integrator/Administrator – S1 Corporation
Supported client, development, and quality assurance teams in help desk environment
Performed system administration tasks in a client/server environment
Installed and configured HP 9000 systems including R, L, N, A, & D class boxes as well as RS/6000 servers
Insured connectivity between database (Informix) and application (Forte)
Created web servers with Netscape Enterprise Server
Performed system backups using Omniback
Performed various administration tasks in HP-UX and AIX
Worked closely with DBA’s to administer and build customer databases on Informix 9.2
Issued user logins and passwords
Maintained Customer Engagements Lab as a production environment
Provided support functions as a help desk for customers
Sep 99 – Nov 99 Systems Analyst – BellSouth Information Systems
Supported HP, SUN and AIX systems in a team oriented production environment
Processed batch files in production cycle
Revised and implemented new backup and disaster recovery strategies
Created and scheduled job processes using Maestro
Kept stats for daily batch processing
Migrated code to improve performance of production systems
Worked with support groups to troubleshoot input/output file and application and system errors
Administered user logins and passwords
Nov 95 – Sep 99 System Administration/Database Administrator - US ARMY
Designed and implemented network and configuration strategies for a SCO UNIX Team supporting 50 server servicing over 20 different clients
Provided support and training to administrators in both help desk environments and on-site situations
Performed DBA functions on Informix 7.23 database to include queries on database, setting up user accounts, issuing passwords and loading quarterly software
Working knowledge of SQL commands
Responsible for issuing system passwords for clients
Awarded Military Secret security clearance after thorough background check
Kept performance statistics for daily job functions
Performed entry-level hardware maintenance
Created system reports using MS Excel
Performed troubleshooting Windows 95 based systems
Insured smooth system operation by performing system cleanups and clearing out unwanted data
EDUCATION
Georgia Perimeter College Business Administration 2009 - 2010
Georgia State University CIS 2001-2003
HP-UX System and Network Administration II
HP-UX System and Network Administration I
Columbus Technical Institute, Personal Computer Operations
Certified, Standard Installation/Division Personnel Systems-3 System Administration Course, US Army
Certified, Personnel Information System Management Specialist Course, US Army
Delaware State University Psychology Major 1994 -1995
4083 ENGLISH VALLEY DR* ELLENWOOD, GA 30294 * CELL 678-***-**** * EMAIL **************@*******.***
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