Management Manager

SUMMARY OF QUALIFICATIONS

Seasoned executive with over sixteen years of corporate and startup experience within pharmaceutical, hospitality, finance, medical and legal industries. My startup experience includes technical strategic planning and recommendations, implementation, operations, enhancements and delivery. My corporate expertise includes management of large technical, multi-location, multi-vendor on/offshore customer facing programs from inception to completion.

PROFESSIONAL EXPERIENCE

IT Leadership Advisor, New York, NY November 2015 – Present

Vestiiva – Real estate Marketing Platform

Chief Technology Officer making all technology decisions

Building Technology team, architecting new platform and converting from LAMP hosted on Linode to .NET Core utilizing Microsoft Azure Services (SQLAzure, AzureStorage, WebApps and WebJobs)

Forecast Mob – Near Term Market Forecasting Web Application

Architected, Designed and Developed Proof of Concept using .NET Core, Microsoft Azure Services and Sendgrid.net

WeLocals - Local Neighborhood Loyalty Program

Advising as IT leadership correcting previous technology decisions

Architect new platform and update mobile applications

Turing Pharmaceuticals, New York, NY January 2015 – November 2015

IT Director / Head of IT

Responsible for management and strategic direction of technology for one of the fastest growing pharmaceutical companies with offices in New York and Switzerland

Built out IT team consisting of 5 developers, 3 system administrators and 4 helpdesk support

Created IT Strategic plan for growth focusing on Stability, Standardization, Security, Scalability and Superior Support for company expansion from 12 to 190 employees in 11 months

Created, Prioritized and manage IT Portfolio of Projects consisting of enterprise-class infrastructure, custom development and global helpdesk expansion

Architected Group Policy Objects to manage Folder Redirection, Mapped Drives, Firewall settings, Remote Access, Trusted Sites, UAC and Offline Synchronization

Architected and managed the development of custom .NET and node.js web applications, setup cloud based server environments in Azure and AWS and created release management process

Initial team member integral in obtaining successful $90 million Series A financing

Designed and implemented SOX compliant accounting infrastructure consisting of detailed processes for onboarding and offboarding, least privilege authorization and full auditability

Implemented Office 365 E3 utilizing DirSync for Active Directory

Managed Life Sciences FDA Compliance Initiative influencing stakeholder adoption and setting up validated systems with Veeva Vault eDMS, eQMS, eTMF, eCTD and Serialization

Implemented Samanage Inventory and Helpdesk ticketing solution

Architected, planned and managed SharePoint 2013 for internal and external vendors

Clarity Lights, Architectural Lighting Distributor, New York, NY April 2014 – December 2014

Chief Information Officer / Chief Operating Officer

Transformed business operations to technology driven repeatable processes

Implementation new Customer Relationship Management (CRM) from documenting current business processes, data migration, customizing automating workflows, facilitating feedback sessions, creating help documentation and training to maximizing user acceptance

Created process workflow and Job Aides for users to follow detailed repeatable processes

Train employees on new systems and workflow processes

Participated in Microsoft BizSpark for all software licensing and Azure Cloud Virtualization

Starwood Hotels and Resorts Worldwide, Stamford, CT October 2013 – March 2014

Sr. Program Manager for Loyalty

Managed the creation of SPG Pro loyalty program incentivizing the use of Starwood facilities

Developed and implemented the Program Management Office building upon the Project Management Office's framework, structure and processes

Managed program budget focusing on staffing plan forecasts and actuals

Facilitated and scrutinized development estimation process, reducing estimates by $5,000,000

Aligned Digital frontend agile development with backend service oriented waterfall development making sure services are available to the frontend when needed

Setup Program structure including Meeting Cadence, Leadership Governance, Execution, Risk management and Project Change Request management

Facilitated change management through internal activation of leaders and core users by holding leadership interviews, onboarding meetings, readiness surveys and feedback sessions

Maintained master program schedule integrating both Business and IT milestones focusing on critical path management, resource allocation, estimates, testing and delivery

Facilitated work package and backlog prioritization, managed scope tradeoffs and project change requests to meet expected delivery date

North Shore Long Island Jewish Health System, New York, NY April 2013 – September 2013

Sr. Program Manager for Learning Management System (LMS) Implementation

Spearheaded change management implementation of learning management system (LMS) from paper based decentralized instructor led courses to centralized reportable web based training

Managed internal activation of leaders and core users in preparation for launch of the LMS by holding stakeholder interviews, onboarding meetings and readiness surveys

Generated process workflows and job guides documenting best practices for Super Users, Site Administrators, Instructors, and Managers

Facilitated bi-weekly Steering Committee meeting and weekly administrator meeting

Instructed Train the Trainer quarterly education courses

UnBuyThat.com, New York, NY August 2012 – April 2013

Chief Technology Officer and Co-Founder

Managed all technical aspects of the unbuythat.com including planning, development, testing, launch and maintenance

Architected Microsoft Azure cloud based infrastructure utilizing .NET, MVC 4, c#(4.5), Entity Framework (6), SQLAzure (MS SQL), AzureStorage (blob)

Managed development team (7): four onshore developers, one UI/UX and two designers

Managed and analyzed all aspects of social media marketing campaigns (Facebook, twitter, LinkedIn and Pinterest) through sendgrid.com and google analytics

Established criteria for each milestone within the product roadmap as a means to measure developmental progress

Participated in Microsoft BizSpark for all software licensing and Azure Cloud Virtualization

Merrill Lynch, New York, NY April 2011 – July 2012

Sr. Program Manager

Managed all aspects of the Bank of America Merrill Lynch Bloomberg Disinvestment Initiative focusing on achieving program benefits of separating Merrill Lynch's Global Index System from Bloomberg's internal infrastructure and integrating it into Bank of America

Managed the migration of thirty years of Fixed Income data from Bloomberg to Bank of America for internal processing and analytics, in turn contributing it back to Bloomberg for display on the BBG terminal

Built credibility, established rapport, and maintained communication with stakeholders at multiple levels, by facilitating daily project meetings, monthly steering committee meetings and creating transparency by placing all artifacts on the BAML BBG Disinvestment SharePoint site

Created a weekly Program status report, pointing out program highlights, risk/Issues, focus for the week and current active work package updates

Created and maintained extensive Master Program Schedule consisting of all program initiatives made up of 100+ work packages based on a SDLC created by input from all Project Managers

Booz Allen Hamilton, Herndon, VA November 2008 – March 2011

Program Manager / SharePoint Subject Matter Expert

Coordinated the management of multiple work streams (Webtrends, KMIS Custom Metrics and SP Usage Reports) delivering user statistics resulting in reallocation or resources

Created and maintained extensive Program Schedule consisting of all program initiatives

Generated process flow diagrams with ARIS platform to generate Webtrends new application monitoring implementation process

Architected, Managed and administrated the Microsoft Office SharePoint 2007 (MOSS) and Microsoft Enterprise Project Server (EPM) upgrade

Architected and managed the implementation of the SharePoint EPM Disaster Recovery

Merrill Lynch, New York, NY August 2007 – March 2008

Program Manager

Managed Merrill Lynch's Fixed Income Emerging Markets Technology Platform Update initiative

Collaborated with project managers focusing on achieving program benefits of creating an Emerging Market web presence, expediting delivery of information to market and growing internal and external clients

Planned, prepared and facilitated multiple weekly status meetings, biweekly sponsor meetings and monthly steering committee meetings

Managed shared resources consisting of onsite and outsourced software developers

Cantor Fitzgerald, New York, NY September 2005 – August 2007

Sr. Project Manager / Architect

Architected and managed two secured ASP.NET 2.0 c# web applications monitoring FX Credit Limit using presentation, business object and data access layers

Managed entire rewrite of a ASP.NET 2.0 SQL 2005 US Treasuries Auction Site

Architected the Cantor FXSpreader application created in c# 2.0

Architected and managed development of 6 enterprise web application projects (c# and Java)

Implemented and managed adoption of SharePoint Portal Server for Cantor Market Data

Managed Webtrends Analytics 8 implementation

Pfizer, New York, NY January 2003 – September 2005

Project Manager

Managed the creation of Pfizer’s Sales Rep Script (SRS) Reporting framework by overhauling the Oracle Data Warehouse metadata information making standard and ad-hoc reporting possible

Managed department-wide intranet portal creation and maintenance

Architected, engineered, and deployed client marketing asset catalog web application

Integrated MetaStorm workflow application with Fair Isaac's Blaze rules engine

Supervised the integration of Ascential's Software DataStage ETL tool with the Blaze Rules Engine through Java Deployment and EJB utilizing BEA WebLogic

Clifford Chance Rogers & Wells LLP, New York, NY June 2001 – December 2002

Program Manager

Managed all aspects of west coast Clifford Chance Expansion Program by opening up three new law offices located in San Francisco, Los Angeles and San Diego

Managed Windows 2000 Rollout Program from Windows 95 on over 1500 computers

Developed and maintained CCRW Knowledgebase intranet

The Regent Wall Street, New York, NY October 1999 – May 2001

IT Director

Managed installation of computer systems, including fiber, cabling, software, PBX switch, routers, servers and workstations for Regent Wall Street Hotel opening

Managed Fidelio PMS installation integrating all hotels systems (Jazz call accounting, Lodgenet video service, Micros POS…)

Managed Micros POS installation and supported systems in Food and Beverage outlets (3)

Built technology infrastructure framework for new hotel rollouts

Maintained over 25 computer systems on 14 servers and 55 workstations

Served as primary contact for vendors, maintenance and support personnel in relation to any hardware and software issues

The Four Seasons New York, New York, NY June 1998 – October 1999

Direct Placement Management Rotation

Managed, counseled, instructed and scheduled 13 front office and 35 housekeeping staff

Managed VIP guest stay from welcoming, escorting, amenity setup and concierge requests

Handled guest issues that were escalated to front desk management

EDUCATION AND AFFILIATIONS

Zicklin School of Business, Baruch University, Executive MBA, New York, NY, May 2009

Project Management Professional Certification (PMP), PMI, March 2005

New York University, .NET Certified Developer, New York, NY, May 2004

Columbia University, Java Certified Developer, New York, NY, December 2001

Cornell University, School of Hotel Administration, Ithaca, NY, BS May 1998

Concentrations: Information Technology and Operations Management

PROFESSIONAL ASSOCIATIONS

Project Management Institute, New York City Chapter (PMINYC)

Sigma Alpha Epsilon, Eminent Correspondent, Alumni Relations

American Resort Development Association, Marketing Director

TECHNICAL SKILLS

Expert in Microsoft Office 365, including MS Project, PowerPoint, Excel, Word and Outlook

Microsoft SharePoint(SME): 2016, 2013, 2010 (Foundation), 2007 (MOSS), Enterprise Project Management (EPM), Project Web Access (PWA)

Web Development Applications: Visual Studio 2015

Database Applications: SQLAzure, AzureBlob, Microsoft SQL, Oracle, Microsoft Access

SKILLS

Leadership

Project planning and development

Dedicated team player

E-Commerce

Coach / Mentor / Trainer

Process management

Strategic planning

Team building

Analytical

Execution

Executive

Efficiency

Work Flow Management

Vendor Management / Procurement / Evaluation

Advanced problem solving

Change Management

Employee relations

Startups

Business process re-engineering

Multi-site operations

Stakeholder influencer

Relationship Management

C-Level Management

Transparency

Optimization

Cloud computing

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