Customer Service Representative

Alan Koleba

***** *****, ******, ** *****

586-***-**** ********@*******.***

OBJECTIVE

Seeking a position in Dispatching or Customer Service in which I will fully utilize my business, computer, dispatching and customer service skills

WORK EXPERIENCE

District Dispatcher - ThyssenKrupp Elevator - Livonia, Michigan 2012 - 2015

Responsible for managing up to 100 incoming calls per day covering seven locations, dispatching mechanics to contracted and non-contracted facilities for service/maintenance/repair-billable repairs/entrapments.

Dispatcher - Brines Refrigeration - Lathrup Village, Michigan 2010 - 2012

Scheduled and dispatched service technicians to service large national commercial accounts with HVAC, cooler, freezer and other issues covering a six state area. Communicated with Store Managers informing them of scheduled service, ordered parts, and managed delivery to store. Processed neccessary paperwork for proper billing.

Service Coordinator - F.E. Moran Alarm - Fraser, Michigan 2008 - 2010

Responsible for scheduling service technicians to service fire alarm systems for a National Accounts chain in 15 states. Contacted and provided the neccessary documents for contractors to service fire alarms. Contacted Store Managers to inform them of scheduled service and also to troubleshoot problems and possibly assist Managers in resetting fire alarm systems over the phone thereby negating need for service call. Received invoices to properly bill out service tickets.

Alarm Operator/Program & Service Coordinator - Guardian Alarm Company 2005 - 2008/1991 - 1996

Performed in high-pressure security/alarm environment to ensure timely response to alarm situations and scheduled service appointments. Managed incoming calls and scheduled service work orders and dispatched service technicians throughout the state of Michigan. Responsible for scheduling and meeting customers' demands on a daily basis.

Customer Service Representative - Binson's Home Health Care Center - Centerline, MI 2002 - 2005

Responsible for providing highly accurate and prompt attention to customer requests in high-pressure medical environment. Ensured delivery of respiratory and durable medical equipment to patients discharged from hospital. Processed incoming prescriptions and properly followed patient guidelines for customer satisfaction and comfort. Responsible for obtaining medical information from doctors' offices. Processed monthly re-orders of medical supplies for patients in need. Collected, processed and verified correct insurance billing information. Communicated with insurance companies to obtain proper authorization.

Customer Service Representative - ADT Security Services - Madison Heights, MI 1996 - 2002

Responsible for resolving customer concerns relating to account/billing/service and other issues with emphasis on customer retention. Interacted with all departments (Installation, Service, Sales and Accounting) to troubleshoot and resolve concerns to ensure world-class customer service. Handled inbound calls and resolved all matters on a one-call basis. Processed correct and detailed paperwork and letters to the appropriate authorities.

EDUCATION

Associate Degree - Business Management September 1989 - September 1991 Macomb County Community College Warren, MI GPA = 3.0

SKILLS

Computer programs (Microsoft Access, Excel, Word)

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