Project Manager / Technical Documentation

Patrick S. Birt

Summary

Professional Experience

Results oriented leader who thrives in fast-paced challenging environments. Excels at managing multiple roles simultaneously while ensuring a high level of quality in all assigned tasks. Highly experienced working project manager, with excellent leadership, instructional design and communication skills.

Abiomed under contract with Lighthouse Placement Serv. – Danvers, MA June ‘16 - Present

Program / Technical Documentation Manager – Product Portfolio

Responsible for managing the content, structure and consistency of training, education, certifications programs, and instructions for product use documents. Work with Regulatory, Advanced Clinical Training & Support, Product Management, Engineering, and Marketing.

Work with subject matter experts and key stakeholders to develop objectives for all programs

Manage outside consultants and contractors to accomplish content management objectives

Ensure that all presented materials (IFUs, electronic training, presentations, customer tools, etc. are up to date and consistent with current product iteration, procedure and technique, and software version

Ensure training and certification materials are consistent with sales and marketing messaging

Design and implement testing and learning assessment tools

Coordinate development and maintenance of material for online customer training, internal e-learning, field-team training, presentations and customer learning/reference aids

Develop and manage instructions for use manuals for all products and ensures timely language translations as appropriate.

Manage delivery of all final content, in multiple formats, and ensures its appropriately routed for approvals and posted in proper locations and maintain certification handbooks

Advise teams on best practice recommendations to promote learning and retention across a wide range of audiences and programs

Saint-Gobain under contract with Hill Standard Works – Merrimack, NH May ’16 to June ‘16

Project Consultant – Polymer Solutions

Responsible for project development, execution, organization and control of project elements.

Performed assessment audits of broad multi-functional teams. Implemented and conducted SMED and Kaizen events.

Prepared project status reports by collecting, analyzing, and summarizing information and trends; recommended actions and risk mitigation.

Created and maintained project documentation.

Tyco Safety Products – Westminster, MA 1987 – 2015

Manager Training, Technical Publications and Program Manager – R&D

Responsible for all planning, execution, and management of all R&D for New Product Introduction (NPI) for Healthcare Communications networked products using SQL, HL7 interfaces, etc.

Managed 20 team members including instructional designers, instructors, LMS administrators, tech writers, graphic illustrators, web-masters, editors and administrators. Provided ongoing performance and development feedback and participate in the annual salary, review and budget process. Oversee all aspects of each project, from developing work structures, tasks, schedules, risk mitigation, quality, customer satisfacition through obsolescence.

Team leader and project/program manager for 50+ employees in North America, Germany and Ireland. Key stakeholder in their continuing development and success.

Led cross-functional teams across global departments; Software and Hardware engineering, SQA engineering, Product Management, and leadership team to keep all projects on track and report progress via Tyco Innovative Compass (TIC), Daptiv and Way Point processes.

Executed Risk Management strategies to mitigate schedule risk of project deliverables.

Created and managed project schedules for Hardware and Software Development, SQA testing, manufacturing, tech support, training, technical documentation, marketing etc. schedules and third-party requirements using Agile and SCRUM methods.

Created and oversaw multiple Share Point sites to support cross-functional team collaboration.

Led all instructional design and delivery of product and sales training for Life Safety (Fire Alarm, Access Control w/CCTV, and Nurse Call) products.

Led a team of instructional designers and instructors to create a multi-level schedule required to conduct over 150 Instructor Led Training (ILT) classes containing approximately 1,500 students per year.

Designed web-based and ILT course materials and job aids using the ADDIE process to ensure best practices of adult learning principles and to be SCORM compliant. Launched and maintained all curricula via company LMS.

Determined best practice instructional techniques and budget all training projects, capital expenses for required equipment and staff.

Traveled to customer sites and conduct Voice-of-the-Customer surveys to continuously improve our course curricula and products.

Supported the Business Development group in providing on-site training to Sales and Technical staff on new products during the sales launch process.

Owner of documentation, development and multiple media.

Identified and implemented best methods for localization of documentation for international audiences.

Identified best practices for implementation of cost savings on documentation that ship with product.

Reduced costs by converting large amounts of documentation to electronic media for Internet and Intranet applications

Created and developed all end-user, technical, reference and sell sheet documentation.

Created synergies between multiple product documentation efforts with over 15 different divisions within Tyco globally.

Worcester Telegram and Gazette – Gardner, MA 1993 – 1994

Newspaper Correspondent

Conducted interviews and wrote articles covering town meetings and events in and around Gardner, Massachusetts.

Additional Experience

Education

Windows 7, SQL Server, and Windows 10

Microsoft Office 2003, 2007, 2010:

Word, Powerpoint, Excel, Access and Project

Visio 2007, 2013

Corel Designer 12

Adobe Acrobat 10.0, Photoshop 5.0, Illustrator 9.0, Captivate 9, and Adobe Creative Suite

Robo Help

Frame Maker w/Webworks

MadCap Flare

MWCC – Electrical Engineering

Franklin Pierce – Business/Journalism

WPI – Program Management Certificate

Completed certificate courses on Six Sigma/LEAN methodology, Instructional Design and Instructor Techniques. Completed training programs in Advanced Word, Advanced Editing, Advanced Index Creation, 7-Step Problem Solving, EVA, and Seminars on Team Building, Adobe Acrobat for Web, Printing, PrePress, and CD-ROM development. Familiar with ISO, UL, and FDA regulatory standards.

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