Customer Service Data Entry

Objective: To obtain an Administrative Assistant/Clerical Assistant position.

EXPERIENCE:

April 2016 – present: PrideStaff Financial (UpChurch Services) Memphis, TN Data Entry Specialist

Inputting alphabetic and numeric information from vendor and customer invoice statements into a computer, read the information for accuracy and make corrections if necessary. Heavy data entry.

November 2015 - January 2016: Horne & Wells, PLLC Memphis, TN Legal Assistant

Answer multi-line phone system. Prepare various documents for law firm. Contact insurance companies’ in regards of personal injury claims. Greet clients as they enter the law firm. Order/request clients’ medical records/billing for injury claims. Filing, prepared cases for court, made copies of legal documents, use of various office equipment, and heavy customer service.

June 2015 - October 2016: Randstad Staffing Agency (Horne &Wells) Memphis, TN Clerical Assistant

Answer multi-line phone system. Prepare various documents for law firm. Contact insurance companies’ in regards of personal injury claims. Greet clients as they enter the law firm. Order/request clients’ medical records/billing for injury claims. Filing, prepared cases for court, made copies of legal documents, use of various office equipment, and heavy customer service.

December 2014 – April 2015: United Parcel Service Memphis, TN Material Handler

Sort packages as they come down the lines. Bag the items according to their destination. Print labels to place on the appropriate bag for delivery. Place the completed bag on the conveyor belt for processing. Use of RF scanner held hand guns for package routing.

July 2013 – May 2014: Shelby County Schools Memphis, TN Special Education Clerical

Assist with special needs students when necessary, heavy customer service (phone and face to face), escort student(s) to different locations in the building (e.g. cafeteria, restrooms, and library). Create various reports on the students ’academic progress using SMS program. Attend informational meetings as required by Division of Exceptional Children to stay abreast with state policies and procedures. Record management, filing, faxing, appointment scheduling. Very highly confidentiality job duties were performed.

October 2103 –May 2014: Shelby County Schools Memphis, TN S.H.A.P.E. Site coordinator

A program designed for students with juvenile summons. The class met twice a week for two hours after school. It was a rehabilitation program to prevent infractions of the same charge and future incidents. I offered tutoring, job search, resume building, and physical training. I dealt with extensive data entry, faxing, and copying of students ‘daily participation in the program, workbook sheets, open discussion on their specific reason of being enrolled in the program.

November 2007 – June 2013: Memphis City Schools Memphis, TN General Office Secretary

Provide secretarial/clerical support for the office/school. Performing such duties as scheduling meetings and appointments, compiling data for various reports and order supplies. Greet students, parents, staff and stakeholders. Multi line phone system, faxing, and copying, laminating, light office cleaning. When necessary S.B.D.M.C. minute secretary, some cash handling, event/assembly preparation, enforcement of policy and procedures of the school and Board of Education. Records secretary, memo and letters typed for the Principal. Bus schedule preparation when needed.

EDUCATION:

Frayser High School Memphis, TN Diploma 1992

Southwest TN Community College Memphis, TN 55 credits/Accountancy Degree 2006

REFERENCES:

Professional:

Peggy Ewing, Whitehaven High School, 870-***-****

John T. Hall, Board of Education, 901-***-****

Beverly A. Darden, Whitehaven High School, 901-***-****

Rhonda Foster-James, Raleigh Bartlett Meadows, 662-***-****

Personal:

Joan Williams, 901-***-****

Sharon Tate, 901-***-****

Rachel Sanders, 901-***-****

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