Customer Service Representative

SHEILA E. GAITHER

C: 678-***-**** **************@*****.***

Career Overview

Motivated driven professional dedicated to maintaining exceptional customer satisfaction with a high degree of accuracy, while demonstrating solid communication and problem solving skills. I have the proven ability to determine solutions while listening and responding to customers’ needs and concerns. I am extremely energetic and ambitious with an impressive performance record. At this time, I am currently seeking a position that will enhance and utilize all areas of expertise as follows:

.

Core Strengths

Customer Service Expert

Energetic Work Attitude

Shipping and Receiving

Adaptive Team Player

Manage time

Strong Organizational Skills

Flexible

Seasoned in Conflict Resolution

Work Experience

HOME DEPOT CORPORATE 09/2015 to 07/2016

CUSTOMER APPOINTMENT CENTER (CALL CENTER)

Provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers and measure technicians on a daily basis during sales and product inquiry transactions. Position is also directly responsible for appointment verification, assigning jobs, coordinating customers and measure technicians, accepting customer feedback and escalating to management, resolving customer conflicts, distributing information obtained from the stores and conducting customer service surveys.

Lowe’s

02/2010 to 09/2014

Customer Service Representative

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Handled inbound and outbound customer inquiries as well as quality assurance calls and emails. I have worked as a team member, performed cashier duties, product assistance and cleaning duties. I am responsible for specialized warehouse tasks in loading, unloading, and order pulling and accurately logging daily shipping and receiving orders.

CB2

08/2006 to 12/2009

Customer Service Representative

Delivered excellent customer service by greeting and assisting customers. Addressed customer inquiries and

resolved complaints. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash

receipts. Track customer’s inventory and process releases of inventory. Answer customer service telephone calls and respond to emails. Received and entered paperboard quotes and orders via phone fax and emails.

Macy’s

07/2001 to 08/2006

Fulfillment Associate

Generate leads for new sales through telephone and email contact with customers. Took special orders in person and

over phone to generate additional revenue. Replenished merchandise for the shelves with items from the stockroom. I assisted with stocking and rotating inventory on a regular basis. In addition, I accurately log daily shipments and incoming orders through UPS and USPS software. I have successfully interacted with customers and retail buyers to expedite order and with follow-ups on shipping statuses and expedited orders.

Educational Background

Executive Travel Institute Atlanta, GA Travel & Destination Specialist

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