Customer Service Manager
Resume:
Mark Gatsch
Easton, PA *****
(H) 610-***-****, (C) 732-***-****
****.*****@*****.***
Profile
Highly motivated, creative and works earnestly; Learns new systems quickly; Stays on task;
Works well with others; Strong management background; Strong electromechanical background.
Summary of Qualifications
Familiar with A&B Control Logics 500
Equipment Calibration
Electrical and mechanical Troubleshooting
Familiar with VFD’s, motors and controls
Airborne Ultrasound Level I certified
Preventive Maintenance
Infrared Thermography Level I certified
Better Process Control certification
HAZWOPER Recertification-OSHA 29 CFR 1910.120
Equipment improvement and modification
Strategic Planning
Professional Experience
Maintenance Tech M&M Mars, Hackettstown, NJ 01/2016 to Present
Responsible for the mechanical & electrical troubleshooting and repair of the plant equipment.
AC, DC, and servo motors
Bosh packaging machines
OK casers as well as Fellas casers
Large variety of conveyor models
Wonderware InTouch HMI
Pneumatic equipment
Allen Bradly controls and sensors
Pumps, Centrifugal, positive Displacement, etc.
Gear boxes
Ishida CCW-RV Micro Weigher
Gears, bearings, chain and belt drives
Lantech wrappers & case handlers
Maintenance Electrician Nestle Purina, Allentown, PA 09/2013 to 01/2016
Responsible for the electrical troubleshooting and repair of the plant equipment.
Allen Bradly controls and sensors
Allen Bradley touch screen interface panels
Can Filling/Seaming Equipment
Double Drum Spiral Freezer
Pumps, Centrifugal, positive Displacement, etc.
Large variety of conveyor models
Pneumatic equipment
Converting plant lighting to LED systems
Krones 28 head Labeler
Paddle Blenders
Emulsifiers
COP Tanks Various sizes
Calibration of, RTD’s, Mercury switches, pressure gauges, etc. for Malo and Hydro pressure sterilizer cookers.
Palletizer & de-palletizer equipment
Lantech wrappers & case handlers
Northampton Community College Bethlehem, PA 2011 to 2013
Electromechanical / Automated Systems
Tyden Brooks Phillipsburg, NJ (Note: Tyden Brooks purchased Zappa Plastics in 2009) 2010 to 2011
Maintenance Manager: Involved in all facets of building, grounds and machine maintenance with a crew of four.
Responsible for the dismantling of shop to accommodate moving business to China & Mexico (Business was sold to an overseas group).
IFG Insurance Group Easton, PA 2005 to 2010
Insurance Broker: Managing the operations of the Easton, PA office
Overseeing the sales & marketing team
Customer Service
Contract approval
Licensed in 48 states
Zappa Plastics Inc: Phillipsburg, NJ 1996 to 2005
Maintenance Manager: Involved in all facets of building, grounds and machine maintenance with a crew of four.
Structural: Framing, block, electrical (110, 240, & 480), plumbing, duct work, and finish work in addition to any Structural repair.
Building Grounds: all exterior grounds, Lighting, parking lot, and warehouse.
Machine: PM scheduling, safety checks, general diagnostics, electrical, hydraulic, pneumatic.
Involved with all new construction projects.
IT Manager: Responsible for maintaining and improving the company networking system.
Specialized in the building, repairing, and upgrading of computer hardware.
Responsible for company network and all software needs and updates
Additional duties performed during my employment at Zappa Plastics
Managed the House Keeping Committee
ISO 9000 Lead Auditor
Managed the implementation, training, and maintenance of the company’s ISO 9000 Purchasing and Supplier Assessment Procedures
Managed and maintained the safety program
Managed and maintained Zappa’s education and training center
Responsible for E. J. Brooks production control scheduling
National Pools and Spas Hillsborough, NJ 1989 to 1996
Managed the operations of the Spa Division
Overseeing the custom building and installation of Spas and Hot Tubs
Responsible for purchasing and job estimates
Responsible for the inventory of supplies and materials used for installations and repairs
Involved in the upgrade of designs for Sundance Spas.
Coordinated the scheduling of installations and repairs.
A&B Garage Flemington, NJ 1987 to 1989
Managed the Maintenance Department
Managed the building and grounds.
Responsible for the estimates and purchasing for new projects.
Installation of new machinery during growth period.
Upgraded and maintained the electrical system.
Installed the new oil-burning heating system in the main garage.
Education
Northampton Community College 2011- Present
Electromechanical / Automated Systems
Current GPA: 3.68
Electrical Motors and Controls Electrical Fundamentals Academic Honor Roll
Fluid Power Mechanical Components Solar Photovoltaic Systems I
Technical Drawings & Specs Introduction to Computers Introduction to Business
English I & II Intermediate Algebra Speech Communication
Industrial Control Systems I & II Physics I Environmental Problems
Electromechanical Systems I & II American Work Experience
Additional Skills
Proficient in office and business software (Word, Excel, etc.)
Working knowledge of computer hardware and operating systems (Windows)
Managed the implementation, training, and maintenance of the company’s ISO 9000 Purchasing and Supplier Assessment Procedures.
Managed and maintained the safety program and House Keeping Committee.
Managed and maintained Zappa’s education and training center.
Responsible for E. J. Brook’s production control scheduling.
ISO 9000 Lead Auditor.
References available upon request.
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