Human Resources Manager

Lee B. Smith

**** **** *** *******, ** ***** 901-***-****

********.*******@*****.***

OBJECTIVE To continue my career with an organization that will utilize my human resources, management, and administrative skills and experience for mutual development and success

EDUCATION University of Phoenix, Memphis, TN 2010-2012

MBA-Management

Christian Brothers University, Memphis, TN 2004-2009

Bachelor of Science: Business Administration

ACHIEVEMENTS Top 10 Off- Premise Account Award Recipient (2015)

KRT Top Performer Award (2013)

Highest Accident Reduction YoY ~ 91% reduction (2012)

National Career Readiness- Gold Certified (2009)

WORK The Kroger Company 2011-Present

EXPERIENCE Human Resources Assistant Manager

Identify and efficiently solve business problems while effectively communicating recommendations across departments.

Responsible for recruiting, screening, interviewing and processing background checks for full-time and part-time positions and coordinating employment process with Human Resources and Labor Relations Manager.

Lead team of 135+ team members in the planning and execution of merchandising and operating initiatives through guidance, training, and regular performance reviews

Trained and developed 8 entry-level associates to department supervisors.

Administer employment laws, regulations, company policies and other related guidelines.

Improved store turnover by 12% in 2015 vs 2014.

General Electric- Memphis, TN 2010-2011

Factory Service Agent II, Advanced Services, Inc.

Recruited new consumers for product use and purchase via leads.

Developed and maintained relationships with customers to address compliments, concerns, and additional sales opportunities.

Educated and trained customers in product use in order to maximize product use and customer satisfaction.

Exceeded weekly “save the call” business methodology target by 2.72% for 36 weeks

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