Customer Service Manager

Clinton Brodar

*** ** *** *****, ******, WA *****

216-***-**** • ***********@*****.***

Receptionist with executive level experience in preparation of events, reports and scheduling while preserving the highest level of confidentiality. Possess an A.S. in Recording Arts & Technology and expertise in Microsoft Excel, Outlook and Word.

PROFESSIONAL EXPERIENCE

Microsoft Executive Briefing Center (Compass Group) – Redmond, WA Receptionist October 2015-Present

Conducted customer service for executives and government officials from across the world

Expertly executed administrative matters including calendaring, scheduling, meeting management, transportation and document composition

Facilitated communication via Outlook with hundreds of clients and colleagues every day

Introduced and implemented multiple improvements to the daily business procedures

Ran daily reports through Excel and checked them for accuracy American Income Life - Tacoma, WA

Manager/Agent January 2015-June 2015

Scheduled meetings with many clients on a daily basis

Organized team meetings

Trained new employees on company procedures and protocol Sears – Tacoma, WA

Merchandising & Customer Assistant November 2014-February 2015

Stocked and organized merchandise

Managed displays and price changes

WCLV/Ideastream - Cleveland, OH

Radio Intern June 2014 - August 2014

Trained colleagues on new software which augmented their productivity

Produced a quick start guide for the new software which increased efficiency in the office

Catalogued files and records

Marc’s – Parma Heights, OH

Deli Clerk October 2013 – August 2014

Placed the department in the top three for weekly revenue on a consistent basis CVS/Pharmacy – Parma Heights and University Heights, OH Cashier November 2011 – November 2013

Processed payments in a fast and secure manner that ensured customer satisfaction EDUCATION:

Cuyahoga Community College – Cleveland, Ohio (August 2011 - August 2014)

Associate of Science Degree in Recording Arts & Technology

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