Customer Service Human Resources
Resume:
CHRISTINA BECKER
*** *********** **., ** *** ****
Presidio, TX 79845
*********@*****.***
CAREER OBJECTIVE
Looking to secure a position that will capitalize on my skills and abilities. Possessing an unquenchable desire to succeed. I hold integrity and fidelity in high regard. A compassionate leader, skilled in the areas of interpersonal communication and problem solving. Benefiting from experience consisting of a diverse employment background, volunteer work and the completion of a Masters of Professional Studies Program in Human Resources and Employment Relations focusing on Employment and Labor Law. Over 13 years of combined supervisory and leadership related experience.
VOLUNTEER
Relay for Life: Currently volunteering as Co-chair in the establishment of the American Cancer Society Relay for Life in Presidio, TX.
City of Presidio Library: Volunteering to read during the preschool story time, as needed.
WORK EXPERIENCE
Self-Employed –Rangely, CO October 2010 to October 2012
Fulfill the role of Sales Consultant for in-home party organization
Provide hostesses with information to make their party a success
Rangely District Hospital December 2006 to April 2008
Human Resources Manager – Rangely, CO
Established salary scales and benefit programs
Organized and participated in all aspects of the hiring process
Administered drug testing for applicants and employees
Work as liaison between employees, managers, and administration
Successfully implemented new HR initiatives
Revise policies and procedures as well as develop new policies and procedures to maintain compliance with state and federal laws
Assist in management of the Employee Health Program
Maintain employee records
Assist with payroll processing through ADP
Established new employee orientation and annual training programs
Developed and implemented a new performance evaluation system
Responsible for marketing and public relations
Assist managers in development and counseling of employees
Appointed as the designated election official for two Special District elections
Applied for and awarded Colorado Rural Outreach Program grant (only award for retention efforts in 2007)
CHRISTINA BECKER 1
WORK EXPERIENCE (CON’T.)
Ace Hi Restaurant August 2005 to February 2009
Wait staff – Rangely, CO
Provide outstanding customer service
Prepare the dining area each evening prior to opening
Prepare the wait staff area in the kitchen each evening prior to opening
Responsible for paperwork closeout at the end of the evening
Served during private parties up to 75 guests with the assistance of 1 other waitress
Rolls Wood Group (Repair & Overhauls), USA, Inc. 2001- 2004
Account Executive Houston, TX
Managed both US Navy and Canadian Navy Industrial Engine contracts
Developed budgets for work orders and reconciled said budgets
Exhibited knowledge of and complied with all regulations set forth by the Federal Acquisition Regulation/Defense Federal Acquisition Regulation
Worked closely with Defense Contract Management Agency Quality Assurance Representative to ensure compliance with Federal Acquisition Regulation/Defense Federal Acquisition Regulation
Managed Accessory and Component Repair and Overhaul program
Acted as liaison for both commercial and government customers
Generated proposals for perspective customers
Provided quotes for works in progress
Provided reports regarding annual projections as well as work in progress to upper management and customers alike
Lush Life 1999- 2001
Supervisor La Jolla, CA
Managed limited staff in the assembly of home décor items
Assisted Owner with product promotion and sales and at trade shows
Performed event set up and tear down (company product only) for customers
Input in development of marketing material
Acted as point of contact with customers and vendors regarding issues that may arise
Ensured inventory of product to meet demand
Delivered and picked up materials required for assembly
Supervised packing and shipping processes for orders
Fulfilled responsibilities of owner in her absence
Todd Frank, CLU October 1999- December1999
Office Administrator La Jolla, CA
Provided customer service to existing and perspective clients
Assisted in day to day administrative tasks
Prepared and reviewed insurance documents for submission and approval through underwriting
Performed any follow-up required for the approval of insurance applications
Prepared daily deposits
CHRISTINA BECKER 2
WORK EXPERIENCE (CON’T.)
United States Marine Corps; 1993-1999 Honorable Discharge
Meritorious Promotion from E-3 to E-4
National Defense Service Medal
2 Letters of Appreciation
Letter of Commendation
Sea Service Deployment Ribbon
Navy Achievement Medal
Navy Achievement Medal, Second Award
Good Conduct Medal
Managed the work scheduling of 12 departments
Successfully filled the roll of Production Control as an E-3 (a billet customarily filled by an E-6)
Managed the work schedules of three engine lines (GE-F404, PW-J52, RR-F402) that served the entire Western Pacific Region
Garnered Log Book signing authority despite being outside the scope of responsibilities
Generated daily reporting to be forwarded up the Chain of Command to the Aviation Maintenance Officer and Commanding Officer
Communicated directly with senior officers on a regular basis regarding engine maintenance requirements
Determined logistical requirements of engine parts for engine assemblies
Determined the best parts per unit assembly based on parts life tracking information
Maintained scheduling of testing for three engine models following assembly and prior to deployment to the squadrons for installation
Monitored installed engines to plan for removal and required maintenance
Coordinated with squadrons for work request units that required minimal work possible while the engine was still installed in the aircraft
Ensured completion of all engine upgrades as prescribed by the manufacturer upon acceptance and prior to assembly and reissuance
Reviewed all records relevant to each engine assembly to ensure total quality assurance compliance prior to signing off Log Book and issuing engine
Performed as a Division Representative for the Equal Opportunity Committee and the “Mentor in Violence Prevention” initiative
Continually met the guidelines set forth by the Marine Corps for Physical Fitness
Continually met the marksmanship requirements set for by the Marine Corps
Successfully completed all required training associated with each rank required for promotion
EDUCATION
Master of Professional Studies, Human Resources and Employment Relations, Employment and Labor Law; 2010
The Pennsylvania State University, University Park, PA 16802
Bachelor of Science, Business Management; 2006
University of Phoenix, Online Distance Education
CHRISTINA BECKER 3
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