Dear to whom it may concern,

I am in the exciting position of my life, trying to advance my career while continuing my education in Healthcare Administration. I am a warm, highly organized person with great interpersonal skills who is anxious to utilize my training and my education in the health care field. I am seeking employment with an entity that wants to hire a loyal, genuine and competent employee. I have the desire to become a trusted and valued member of a team, in a way that allows me to feel challenged each day and shows I am not afraid of long hours and hard work.

My resume demonstrates that I am a great communicator, and an experienced supervisor. I have held positions such as Health Services Coordinator, Administrative Assistant, Section 8 Case Manager, Janitorial Supervisor, Administrative Clerk and Property Tax Secretary. I have acquired skills, knowledge, and procedures in various other positions as well.

What makes me so different than every other person looking for a job right now? I am not looking for a job; I am in need of a career. I have deep roots in Daytona Beach and want to continue to be a contributing member to this community that I call home. Additionally, I do not shy away from hard work and long hours. I know what it takes to be a success and it is not watching a clock and running out the door at the end of a long day. I am committed to my personal and professional growth. I believe the right choice of an employer can change my life as well as my contribution will benefit the company greatly. I hope and pray that I can be the right employee for you.

Please feel free to contact me with the information listed above for additional information or if you have any questions.

Sincerely,

Mary Tumer

Career Statement: Obtain a full-time position which allows me to utilize my supervisory, clinical, administrative, interpersonal, organizational, and communication skills, as well as my education in a manner that will not only challenge me but also benefit my employer.

January 2015 – April 2016 Optum Healthcare

Health Service Coordinator

- Excellent clinical telephonic outreach for members, scheduling various types of medical appointments for member needs and requirements

- Review all member charts prior to a physician appointment and create alerts/triggers to highlight health opportunities for the Provider

- Assist as an ambassador and liaison for policy holder, provider and health departments

- Partner with the practice's administrative and clinical staff while managing patient appointments and data between visits

- Demonstrate sensitivity to issues and show proactive behavior in addressing customer needs

- Assist members in navigating their network of providers by assisting with follow-up and specialist appointments as needed

- Provide training to provider and staff members

- Assist with program eligibility verifications

- Optimize customer satisfaction, and positively impact productivity

- Appropriate referrals to case management and clinical staff

- Process referrals between patients and physicians offices

- Perform data collection, data entry and quality monitoring activities, as applicable

June 2013 – January 2015 Vitas Innovative Hospice Care

Medical Records Specialist

- Maintain and process all patient charts for closure

- Work to preserve continuity of patient care across several departments for patient retention

- Create, track and maintain staff performance reports

- Complete and present quality assurance audits to Patient Care Administrator

- Perform monthly audits for process and data entry error reduction

- Assist with data entry of patient information; retrieve files for medical team audits, scan medical information into computer system

- Coordinate Understand and able to use current HIPAA regulations communication for release for information from federal agencies, privet persons, medical facilities, medical examiner’s office and other interested parties.

June 2011 – Present (Per deim) Vitas Innovative Hospice Care

Certified Nurse’s Assistant (CNA)

- Maintain safe and healthy environment, skilled nursing care, long term care experience, assist with ambulation and prescribed ROM exercises, give emotional and physiological support, report changes in mental or physical condition, reads and records: temps, pulse and respiration, accurately records health care activities, evaluate patient/family needs, promote patients’ mental alertness through activities of interest, etc.

- Efficient work and coordination processes in hospital, home, group and facility settings

- Helps patients maintain good personal hygiene, practice OSHA infection control measures

June 2011 – June 2013 Vitas Innovative Hospice Care

Receptionist

- Operate multi-line internal (40 lines) and external (6 lines) switchboard phone system

- Save $7,000 in communications bills and office supply usage in 8 months

- Assist volunteer manager in arranging volunteer supplies for patient needs and assignments

- Track, process, distribute, and maintain entire employee pager external system

- Effectively communicate tactfully, verbally and in writing with all ethnic groups, levels of education, different disabilities, and different ages of employees, visitors and patients

- Assist volunteer manager with developing collaborative relationships with other organizations supporting volunteerism or serving as potential sources for volunteers

February 2010 – January 2011 A+ Home Aid, Inc

Administrative Assistant

- Process incoming and compose out going company correspondence

- Supervision of office staff

- Participate in the candidate interview and decision process

- Process and calculate weekly independent contractor time sheets for FL Med-waiver program and privet pay clients

- Order or retrieve office supplies

- Coordinated job training, organized company job fair participation, negotiated client contracts

- Manage all aspects of patient care: Staffing, Transportation, Medicaid/Medicare hours used and needed, and doctors appointments

- Maintained weekly caregiver scheduling

- Compose data base to send consumer education and contractor training letters

June 2009- February 2010 Salvation Army

Case Manager/Social Services

- Organized, provided and instructed volunteers for toy collection, sorting, wrapping and distribution to needy families

- Provider employers with qualified applicants, negotiated training and pay scales

- Interview and assess client eligibility for several social service programs

- Participate with clients on complete process of obtaining employment and dress attire

- Locate and arrange temporary housing, Serves as liaison to other agencies

- Conduct evaluation of volunteer activities and participation, refining selection and training activities to ensure a high level of satisfaction by volunteers and staff

- Prepares and maintains weekly and monthly statistical reports, prepare and file client record

July 2006-January 2009 Daytona Beach Housing Authority

Section 8 Case Manager

- Recruited volunteers to remove debris from and paint houses for recipients of housing grants

- Prepare a myriad of paperwork and calculations to establish eligibility and accountability for federal housing program, Investigate clients for correct reporting of income, and household size

- Identify turn-key volunteer opportunities at each operating location and assure that each volunteer in coordination with club staff is fully trained and supported to effectively volunteer

- Conduct family interviews, Assisted in administering Housing Assistance Payment contracts

March 2005-July2006 ACT Corporation

Clinical Specialist

- Facilitated Mental Health group and individual counseling sessions

- Supervised staff ran client interventions and self-help sessions

- Assist clients in placement of drug treatment and /or residential facilities

- Investigate safety violation occurrences for detailed written reports and staff briefings

- Take and record blood pressures, and blood glucose levels

- Coach individuals on searching for, preparing for, attaining and maintaining employment

- Apply clean dressings, slings, stockings, support bandages as directed

- Collect specimens, such as urine, feces and sputum

- Kept track of clients at all times, properly complete intake and property sheets, documented form after visually locating client

- Document or report observations of patient behavior, complaints and physical symptoms

September 2001-September 2004 Stewart-Marchman Center

Family Assessment Worker/Family Care Coordination/Senior Admin. Secretary

- Compose non-bias assessment that identify a wide range of family stressors

- Investigate and train families in better knowledge of raising smarter, happier babies

- Assist participants with the start to finish process of acquiring and maintaining gainful long term employment and family budget planning

- Locate venue, hire vendors and coordinate annual fund raising and staff appreciation event

- Supervised secretarial team-creating and maintaining staff and meeting schedules,

- Administrative processing and record keeping of client’s goals, progress and outcomes

- Collect, input and manage board member changes for corporate ongoing communications

Education and Training:

Current B.S. Healthcare Administration Student

A.A. Healthcare Administration, concentration in Management

Extensive experience with various Electronic Medical Record systems

Certified Nurse’s Assistant – License #256738

BLS CPR, AED, and First Aid - Infant, Child and Adult

Alzheimer’s Disease & Related Disorders 101 & 301, Making a Difference Through Death Attendance, Scope 1-5 Managing Pain, Infection Control, Disaster Planning and HIPAA Compliance

Seabreeze Senior High-Graduate – With Honors

Daytona State College – General Studies

Countless Administrative, Volunteer, Drug abuse, Mental health, Call center, Records keeping, Clerical, Medical, Case Management, Extensive HEDIS training, Child education and safety, training and seminars, Etc.

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