Software Customer
Resume:
Michael McDonald
Hyattsville, MD 20782 ***********@*****.***
SUMMARY
Able to provide end user support on a variety of issues in Graphic Design/Digital Printing related to configuration, and ongoing usability of desktop computers, Innovative Graphic Design, peripheral equipment and software applications, and related equipment. Support includes installation and testing of computer systems and peripherals as per established standards and guidelines, Able to provide professional one-on-one interaction with end users using communication skills, and problem solving ability.
TECHNICAL SKILLS
Currently operating the Konica monilta bizhub Digital press (c8000k and c7000k,1085) using the command station
Proficient in managing the efficiency of the hardware and software components of the computers.
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
Windows XP/Windows 7
PC Imaging software
Anti-virus and anti-spam software
Document, maintains, upgrades or replaces hardware and software systems
Supports and maintains, user account information including rights, security and systems groups
Install/troubleshoot network devices
Skill in using Microsoft products such as Microsoft Word, Excel, and PowerPoint
EXPERIENCE
Wilson Technologies April 2013
General Clerk 3 Silver Spring, MD
●Serve as a PPU to troubleshoot contract and customer order related issues
●Print shop take customer files and print using digital printer
●Ensure that the proper format, appearance and layout of text and images are set before advertisement and marketing of specials and events
Discount Water Beads Jan 2012 – April 2013
Help Desk Technician Laurel, MD
●Serve as a Help Desk Technician to troubleshoot employee and customer order related issues
●Customer facing meetings regarding print/design requests for packaging
●Re-Design websites with updated contact information for resell customers
●Ensure that the proper format, appearance and layout of text and images are set before advertisement and marketing of specials and events
Craftsman Press Nov 2010 - Jan 2012
Electronic Prepress System Operator Cheverly, MD
●Serve as Desktop Operator responsible for setting the foundation for printing production.
●Customer facing meetings regarding print/design requests
●Ensure that the proper format, appearance and layout of text and images are set before the full print run for newspapers, magazines, brochures, catalogs, packaging materials or labels is completed.
●Take print or electronic files and scanning or importing them into specialized software that included Quark, PageMaker, Illustrator, InDesign and Photoshop.
●Makes color, text and digital image corrections as needed.
●Set up printing presses to produce film, plate or electronic proofs.
●Maintain, repair and troubleshoot presses as needed
General Store June 1978 – Aug 1980
Retail Clerk Landover, MD
●Responsible for the helping customer to find or purchase product
●.Accept money for purchase, accept return, calculate change for customer
●Stock Shelves,
●Organize clothe according to size and gender
●Keep area clean
VMW Aug 2006 - Aug 2010
Electronic Prepress System Operator Hyattsville, MD
●Checked preliminary and final proofs for errors and made necessary corrections.
●Studied layout design instructions to determine work to be done and sequence of operations.
●Meet with customers to provide feedback on job orders/requests
●Entered text into computer keyboard and selected the size and style of type, column width and appropriate spacing for printed materials.
●Prepared sample layouts for approval, using computer software.
●Edited graphics and photos using pixel or bitmap editing, airbrushing, masking, or image retouching.
Alpha Printing Feb 2006 - Aug 2006
Pre-Press Manager Fairfax, VA
●Was responsible for preparing digital files for production work
●Conducted pre-flight on electronic files and does make ready for digital equipment
●Worked with Digital designs using a variety of graphic arts software packages
●Worked with Sales and customer to resolve any problems with electronic files
●Ensured that others performed all assigned work efficiently, accurately, and on schedule to meet production schedule
McDonald & Eudy Printers Feb 2004 - Feb 2006
Electronic Prepress System Operator Temple Hills, MD
●Created artwork to enhance the customer file utilizing Quark, PageMaker, Illustrator, Indesign and Photoshop.
●Formatted and proof text and images submitted by designers and clients into finished pages that could be printed which includes digital and photo typesetting.
●Produce printing plates
●Entered, position, and alter text size, using computers, to make up and arrange pages so that printed materials can be produced
●Maintained, adjust, and clean equipment, and perform minor repairs.
●Examined photographic images for obvious imperfections prior to plate making.
●Set scanners to specific color densities, sizes, screen rulings, and exposure adjustments, using scanner keyboards or computers
●Operate Digital printer Xerox 4112, Cannon 9075,Oce 665, Savin 9015, Luxel Proofing System
●
EDUCATION
TESST College of Technology
Feb 2012 to Oct 2012
Computer Support Technology (Certificate)
Beltsville, MD
Beltsville, Maryland
Highest Honors Award
(4.0 Cumulative Grade Point Average)
Montgomery College
2011
Digital printing & Web Design
Takoma Park, MD
Washington Graphic Arts Institute
2003
Computer to Plate, Preps and Preflight
Washington, DC
•Check preliminary and final proofs for errors and make necessary corrections.
•Operate desktop publishing software and equipment to design, lay out, and produce camera-ready copy.
•Position text and art elements from a variety of databases in a visually appealing way to design print or web pages, using knowledge of type styles and size and layout patterns.
•Convert various types of files for printing or for the Internet, using computer software.
•Transmit, deliver or mail publication master to printer for production into film and plates.
•Study layout or other design instructions to determine work to be done and sequence of operations.
•Enter digitized data into electronic prepress system computer memory, using scanner, camera, keyboard, or mouse.
•View monitors for visual representation of work in progress and for instructions and feedback throughout process, making modifications as necessary.
•Import text and art elements such as electronic clip-art or electronic files from photographs that have been scanned or produced with a digital camera, using computer software.
•Collaborate with graphic artists, editors and writers to produce master copies according to design specifications.
Tools & Technology
Tools used in this occupation:
Desktop computers
Graphics tablets Pen tablets
Laser printers
Notebook computers
Scanners
Technology used in this occupation:
Data conversion software AlgoLab Raster to Vector Conversion Toolkit; GTX RastorCAD; Potrace software; Trix TracTrix
Desktop publishing software Adobe Systems Adobe InDesign; Microsoft Publisher; Passepartout software; Pattern Stream software
Development environment software Adobe Systems Adobe PostScript; Microsoft Visual Basic; Scalable vector graphics SVG
Graphics or photo imaging software Adobe Systems Adobe Photoshop software; iView MultiMedia software; Vector Software; Xara X
Optical character reader OCR or scanning software Corel CorelScan; Corel OCR-Trace 8; Nuance OmniPage Professional; PANTONE ColorVision ProfilerPlus
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Design Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Production and Processing Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Communications and Media Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
SKILLS
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Speaking Talking to others to convey information effectively.
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Writing Communicating effectively in writing as appropriate for the needs of the audience.
Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Coordination Adjusting actions in relation to others' actions.
Near Vision The ability to see details at close range (within a few feet of the observer).
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Visualization The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
Category Flexibility The ability to generate or use different sets of rules for combining or grouping things in different ways.
Fluency of Ideas The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Originality The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
Visual Color Discrimination The ability to match or detect differences between colors, including shades of color and brightness.
Written Comprehension The ability to read and understand information and ideas presented in writing.
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
Perceptual Speed The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
Work Activities
Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
Thinking Creatively Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Updating and Using Relevant Knowledge Keeping up-to-date technically and applying new knowledge to your job.
Processing Information Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Making Decisions and Solving Problems Analyzing information and evaluating results to choose the best solution and solve problems.
Communicating with Persons Outside Organization Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Training and Teaching Others Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time.
Attention to Detail Job requires being careful about detail and thorough in completing work tasks.
Cooperation Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Dependability Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Innovation Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
Adaptability/Flexibility Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Initiative Job requires a willingness to take on responsibilities and challenges.
Analytical Thinking Job requires analyzing information and using logic to address work-related issues and problems.
Integrity Job requires being honest and ethical.
Achievement/Effort Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Independence Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
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