CRYSTAL KUST

850-***-****/ acwo5n@r.postjobfree.com

ADMINISTRATIVE PROFESSIONAL

customer service – relationship building

Accomplished and motivated leader with solid track record in communications, financial operations, relationship building, and administrative skills. Skilled in collaborating with all members of the organization to achieve company objectives. Instrumental in streamlining and improving processes and enhancing customer service in a fast-paced work environment. Focused and driven with a contagious attitude. Responsible self-starter, determined, and loyal, seeking to showcase skill-set.

Organizational Skills

Relationship Building

Analytical Skills

Team Environments

Multitasking

Strategic Planning

Bookkeeping

Maintaining Documents

Leadership

Administrative Duties

Customer Service

Effective Communications

Consultative Sales

High-Level Sales Proficiency

Strategic Planning & Analysis

Industry Networking

Trade Show Attendance

Competitive Intelligence

New Business Development

Integrity-Based Selling

Sales Cycle Compression

Tactful Closer

Sales Management

Cold-Calling Proficiency

Professional Experience

2012 - 2014: PERDIDO BEACH RESORT, Orange Beach, AL

Housekeeping / Uniform Clerk

Ensured first class customer and client service handling all issues and concerns until resolution

Supervised all departmental bookkeeping issues including accounts payable and receivable

Oversaw the distribution, documentation, and maintenance of uniforms for all employees

Tasked with administrative duties, documenting lost and found items, and high-profile service to VIP guests

Collaborated with a diverse and multipurpose team to streamline processes and procedures

2001 - 2012: MXTAILMATE INC, Lithia, FL

Customer Service Representative

Provided customer and client service through solid administrative skills, documentation, and troubleshooting in a fast paced environment

Worked directly with senior management ensuring proper front office administrative duties including inventory control, ordering of supplies, and mail room control

Successfully documented and reported data entry ensuring all lines of communication to management stayed open

Ensured proper policies and procedures were carried out per company and department regulations

1995 - 2001: AEGON USA, St. Petersburg, FL

Commission Accounting Supervisor

Supervised Commission Specialists including delegating workload, and assisting with scheduling

Processed and documented all agent changes for individual and block transfers

Prepared commission adjustments for all agent and broker dealer transfers

Effectively reviewed weekly commission statements for checks and direct deposits $10K+

1992 - 1995: PRUDENTIAL FLORIDA REALTY, St. Petersburg, FL

Listing Secretary

Entered data information in industry specific systems for residential and commercial properties

Ensured periodic bookkeeping including account payables and receivables, daily deposits, and billing

Authored and edited advertising campaigns for listings in industry specific periodicals

Education & Credentials & Awards

General Courses, Pensacola Junior College, Pensacola, FL

General Courses, George Stone Technical, Pensacola, FL

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